Re: OT Charging Clients For SBS Support

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Hourly rate
Monthly 'management fee'

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Ossie wrote:

That's fantastic thanks - i was actually thinking around the same figure, do you then charge an hourly rate if you are called out to the site?

Cheers

Lee

"Maxibo" wrote:



Hi Ossie (Lee)

Your first thing to think about is a 'Contract' so you and client knows what is covered:-

1. Support hours 9 - 5, 8-6 etc.
2. Include telephone support
3. Remote support
4. Onsite visits
5. Regular Maintenance

Easier to have one contract which covers all or could have bronze (telephone only) silver (telephone and remote ) Gold (covers all)

I will send you our 1page contract created 6 years ago (its fourteen pages now...lol)

Problem going on a regular maintenance contract is clients think everything is covered but helps you with regular income.

Gold contract, SBS + 8 pcs (remember, how much would they need to pay an IT professional, including ERs NI, benefits, holiday pay etc) That would be £400 pm from us and they get excellent service...lol




"Ossie" <Ossie@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:9547FD41-AD72-4A18-BF3E-FF975951832F@xxxxxxxxxxxxxxxx


Hi, I know this is a little off topic in a support forum but figured some of
you guys must be making some money somewhere :)

I was asked the other day to install sbs 2003 & 8 client PC's by a new
client, the install is now complete and fully functioning but the the client
has asked me to provide ongoing support.

As all my dealings with sbs have been as part of my regular 9-5 job, as a
result I have no idea what to charge him, this is the sort of thing he
requires.

Monthly support fee, with all monitoring email sent to me so I can keep an
eye on potential problems, remote administration as and when needed as well
as telephone support for the desktop users - the users are all fairly
technical and I only envisage calls if there are issues with the server or
hardware.

If I need to go on site to physically fix problems either with the server or
hardware I need to charge an hourly rate.

In addition I have another potential client who does not want a rolling
maintenace contract but prefers to pay for my services as and when required,
this would involve hourly rates for:
Remote administration
Telephone support

I am based around the south herts / north london area of the UK, what sort
of figures are people charging for this kind of service? I appreciate the
information may be sensitive so I can be emailed at lqharvey at yahoo.com if
you prefer.

Thanks in advance
Lee




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