RE: link to outlook on remote desktop server is missing

Hi Daye,

Thanks for your update. I appreciate your time to the issue.

Based on my research, there is no such group policy to prevent us from
seeing the "link to Outook" tab. It seems to be that this is a TS server
issue, I suggest that you post the question in our Terminal server
newsgroup for more information. The reason why we recommend posting
appropriately is you will get the most dedicated pool of respondents, and
other partners who the newsgroups regularly can either share their
knowledge or learn from your interaction with us. Also, this is to make
sure that the responders can better track the problem Thank you for your
understanding.

You can visit the following link to Terminal services newsgroup:
http://www.microsoft.com/technet/community/newsgroups/dgbrowser/en-us/defaul
t.mspx?dg=microsoft.public.windows.terminal_services

You can visit the following link to sharepoint newsgroup:
http://www.microsoft.com/technet/community/newsgroups/server/sharepoint.mspx

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
==========================
Hi,

just update, I have just installed anotehr TS and installed the office
2003. I could see the "Link to Outlook" tab from that server.

Are there some GPO setting on my production TS server that prevented us
from seeing the " link to Outook" tab there ?

Thanks,

Jenny,

Thanks for your update.

Yes, Outlook is installed on the remote desktop server and anyone can
access outlook via remote desktop both locally and from internet. We can
use both mstsc and http://remotedesktopserver/tsweb to access RD server and
outlook and there is no link to outlook tab on the event.

Thanks,

Daye
==========================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Wed, 03 May 2006 07:50:25 GMT
Subject: RE: link to outlook on remote desktop server is missing
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Hi Daye,

Thanks for your update.

Please let me know where the users RDP to Windows TS. From internet or
internal LAN? And how users RDP to the terminal server? Through Remote
desktop client or RWW site?

To isolate the issue, let us perform the following tests:

1. Please ensure the Outlook 2003 is installed for the user. You can logon
the TS locally with the user account to ensure the Outlook 2003 is
installed and configured properly for the user account. And go to the
Companyweb site to check if you can view the option "Link to Outlook".

2. Then logon one workstation in LAN and RDP to the TS with the user
account using command "mstsc" (no quotation marks) to launch a RDP session.

3. Then please check if the button "Link to Outlook" disappears.

More information:
831052 How to Use Windows SharePoint Services Calendars in Outlook 2003
http://support.microsoft.com/?id=831052

If the issue persists, please help me collect a screen shot of the
symptom.
Please mail me the screen shot to my working mailbox:
v-yanniw@xxxxxxxxxxxxx

I appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
===================
Hi

Thanks for your reply. I have checked my Windows 2003 Remote Desktop
Server, The OWSSUPP.DLL is there in the right folder and I do NOT have the

DisableSTS" on the registry.

Thanks,
===================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Thu, 27 Apr 2006 08:04:02 GMT
Subject: RE: link to outlook on remote desktop server is missing
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Hi,

Thanks for using the SBS newsgroup.

From your description, I understand the issue to be: on remote desktops'
system the "Link to Outlook" button is missing. If I have misunderstood
your concern, please let me know.

Based on my research, the "Link to Outlook" button takes advantage of
Stssync control to perform the synchronization between WSS event list and
Outlook 2003. The Stssync control is defined in the OWSSUPP.DLL file,
which
is installed from Office 2003 installation. By default, this .dll is
installed in the folder:
C:\Program Files\Microsoft Office\OFFICE11

In the problematic box which the "Link to Outlook" button isn't shown,
you
can check whether the control .dll file is installed there. If not, you
can
run the Office 2003 installation again, in the customization tree view
window of Office installation, please install:
Office tools-->Windows Sharepoint Service Support

After that, the control will be installed into your box.

Also, please check the following registry:

1. Start Registry Editor.
2. Locate the following registry key:

HKey_Current_User\Software\Microsoft\Office\11\Outlook\Preferences\

3. Can you see a registry key named "DisableSTS"? If so, please delete
this
key and restart the computer to see the result.

Hope above information helps! I am happy to be of assistance to you and
look forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
From: "daye1997@xxxxxxxxx" <daye1997@xxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
Subject: link to outlook on remote desktop server is missing
Date: 26 Apr 2006 14:58:49 -0700
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