RE: Page cannot be displayed when signing out of Remote Web Workplace
- From: v-branee@xxxxxxxxxxxxxxxxxxxx ("Brandy Nee [MSFT]")
- Date: Thu, 04 May 2006 06:19:17 GMT
Dear Customer,
Thank you for posting to the SBS Newsgroup.
I understand that when you log off RWW, you encounter "The page cannot be
displayed" error message. If I have misudnerstood your issue, please let me
know.
I suggest that we perform following general troubleshooting steps to see
how it goes. If the issue persists, please help me to gather more detail
information for further research.
==========================
Suggestion 1:
I suggest that we rerun the Configure E-mail and Internet Connection Wizard
(CEICW) to reset the IIS settings:
Please follow the steps in KB to rerun CEICW:
825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763
Suggestion 2:
Please check the Settings in IIS:
a. On the server, Expand to Server Management\Advanced Management\Internet
Information Services\Yourdomain (local machine)\Web Sites\Default Web Site.
b. Right click Default Web Site and go to Properties.
c. Web Site tab:
IP address:
If you do not have ISA Server, please select "(All unassigned)"
If you have ISA Server, please select SBS Internal IP address.
TCP Port: 80
SSL Port: 443
Connection timeout: 120 seconds
Enable HTTP Keep-Alives
Enable Logging
d. Home Directory tab:
A directory located on this computer
C:\inetpub\wwwroot
Read, Log visits, and Index this resource
Default Application
Scripts only
DefaultAppPool
e. Documents tab:
Tick the box Enable default content page.
Default.htm
Default.asp
Index.htm
iisstart.htm
default.aspx
f. Directory Security tab:
Click the first Edit:
Enable anonymous access
Integrated Windows authentication
g. Right click Remote VD under Default Web Site, and the settings in
Properties should be the same as Default Web Site.
h. If you make any changes, please run "iisreset" (without quotation marks)
to apply the changes.
==========================
If the issue persists after you perform all the steps above, please help me
to gather following information for further research:
1. Please explain in detail what exact changes you have made in RWW.
2. Open IE -> Tools -> Internet Options -> Advanced -> Uncheck the box
"Show friendly HTTP error messages". Close and open IE again. Reproduce the
issue. Capture a screen shot for the error message and send it to Newsgroup
for accurate research.
3. Does this issue occur in LAN or from the Internet? If you log on the SBS
Serve Console and log in RWW(https://localhost/remote), will you encounter
this issue?
4. Just to double confirm, do the other clients encounter this issue?
5. If you change another computer, will you encounter this isuse?
6. Just to doube confirm, if you log off OWA (https://localhost/exchange),
will you encounter this issuse?
7. Also please help me to gather IIS log:
a) Go to Server Management\Advanced Management\Internet Information
Services\Default Web Site.
b) Right click Default Web Site -> Properties -> Web Site tab.
c) Check the box Enable Logging, and the Active Log Format is W3C Extended
Log File Format.
d) Click Properties -> Advanced tab, make sure all the boxes are being
checked.
e) General tab, you can find the path for the Log file.
f) Reproduce the issue, and go to the path for the IIS log file.
g) Zip the file and send it to my mailbox: v-branee@xxxxxxxxxxxxx
For your reference:
812614 INFO: Default Permissions and User Rights for IIS 6.0
http://support.microsoft.com/?id=812614
315122 "HTTP Error 404 - File or Directory not found" error message when you
http://support.microsoft.com/?id=315122
Please take your time to perform the steps. if you have any updates, please
feel free to let me know. I am looking forward to hearing from you!
Best regards,
Brandy Nee
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
Thread-Topic: Page cannot be displayed when signing out of Remote WebWorkplace
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From: =?Utf-8?B?cnlvdW4xYg==?= <ryoun1b@xxxxxxxxxxxxxxxxxxxxxxxxx>
Subject: Page cannot be displayed when signing out of Remote Web Workplace
Date: Tue, 2 May 2006 19:05:03 -0700
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I was playing with the permissions for the Remote Web Workplace from
and seemed to have somehow affected the signout.aspx or the ability to runset
signout.aspx.
When I try to log off from RWW I receive an error that the page cannot be
displayed.
Does anyone know what the default permissions are and the easiest way to
them back?
.
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