Re: Server Sync and OMA Won't work.

I currently have 5 phones that sync with exchange.
We are using Verizon wireless for provider, so I hope this helps.

The phones (Treo 650 and 700) sync to the verizonsync website set up for
each phone. This is free with the internet service.

A stand alone PC is set next to the server, (an old pentuin 450!) joined to
the domain and logged in as administrator. This PC must have XP Pro, and
Outlook 2003 on board. It runs Verizons wireless sync program in the
workgroup mode. (supports up to 10 phones) It will push/pull between the
exchange server and the sync web sites everything. Contacts, mail, calendar,
you get the idea.

Phones by default sync to the web site every 15 minutes. Wireless sync on
the PC updates every 20.

Active sync on any other client PCs MUST be set to sync files only, NO
EXCHANGE MAIL. If active sync and wireless sync both try to update from same
source, duplicates will happen,,,again and again and again.

This setup has been in place without issue or maintenance for 4 months now.

""Jenny wu [MSFT]"" wrote:

Hi Scott,

Thanks for posting back.

I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!

The process will reset all security settings back to default. From your
symptom, we found that some settings have been changed and we can not
figure out one by one. Or some VD is corrupted. We need use the process to
ensure all VDs works fine and configured correctly.

I do understand your concern. You can test the process on one test machine.
And also ensure that you have back the IIS metabase and the whole server
box to avoid any unexpected thing.

Backing Up and Restoring Windows Small Business Server 2003
http://www.microsoft.com/technet/prodtechnol/sbs/2003/maintain/bkuprstr.mspx

Please book an off-business time to perform the task on the production
server box.

I appreciate your time! Please let me know if you need further assistance
to the issue.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content
====================
I am a little concerned about resetting my IIS settings. Will this put all
settings back to default, mainly the OWA which does work. I am sure that I
could get that to work if it was reset, but I have never done that
particular task before.

====================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Mon, 24 Apr 2006 10:03:43 GMT
Subject: Re: Server Sync and OMA Won't work.
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Hi Scott,

Thanks for your update.

I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!

For current situation, let us refer to the KB 883380 article to re-create
the Microsoft Exchange Server-related virtual directories in Internet
Information Services (IIS) to reset the default VD settings.

Please strictly follow the following KB article to process.

883380 How to reset the default virtual directories for Outlook Web Access
in Exchange Server 2003
http://support.microsoft.com/?id=883380

Then, re-run the CEICW to configure IIS and see if the issue still occurs.
Note that we should select Enable firewall when running the CEICW.

More information:

825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

Then please try to access the OWA site and let me know the result.

If the issue persists, please help me collect IIS metabase, IIS logs and
event log files. Please follow the steps in previous post to collect
information. In that ways, you collect the latest log rather than all log
files. They are not very big. I need log files for further analyze. I
appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
====================
The situation has not changed, it still doesn't work. What log file do you
need, there are several folders and each with a bunch of log files. I
don't
think I can send you the whole folder because it is to large for email.
Are
there certain ports I need open on my firewall. I was told that I needed
ports, 80, 25, 143, and 443 open for this to work. Those ports have always
been open. Thanks again for all of your help.

====================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Tue, 18 Apr 2006 09:30:10 GMT
Subject: Re: Server Sync and OMA Won't work.
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Hi Scott,

Thanks for your information.

After reviewed the IIS metabase, I found that you have enabled SSL on the
OMA virtual server. It is not supported that we enable SSL on OMA site.
Please refer to below steps to verify:

1. Open IIS snap-in.
2. Go to Default Web Site/exchange-oma.
3. Right click exchange-oma and click Properties.
4. Click Directory Security tab.
5. Click Edit under "Secure communications".
6. Make sure that "Require secure channel (SSL)" is Unchecked.
7. Then please run command "iisreset" (no quotation marks) to reset the
IIS
server, then please try to test the OMA issue and let me know the result.

If the issue persists, please perform a clean boot on the SBS server and
then test the both issues to see if it helps.

A Clean Boot will allow us to isolate any device drivers or programs that
are loading at startup that may be causing a conflict with other device
drivers or programs that are installed in your computer.

1) Run MSCONFIG.EXE.
2) In the Services tab, click "Hide All Microsoft Services" and click
"Disable All".
3) In the Startup tab, click "Disable All". Click OK. (This will
temporarily prevent third-party programs from running automatically
during
start-up.)
4) Restart the computer and check whether the problem still persists.

If the problem does not occur, it indicates that the problem is related
to
one application or service we have disabled. You can use the MSCONFIG
tool
again to re-enable the disabled item one by one to find out the culprit.

If the issue persists, please help me collect the IIS log as follows:

1). Stop the Default Website and rename the existing IIS log files under
C:\WINDOWS\system32\LogFiles (In this way, we can get the latest log file
regarding to the issue).
2). Restart the Default Website and try to logon OMA and Server
Activesync
to reproduce the problem.
3). Wait about 15 minutes, then go to the following folder:
C:\WINDOWS\system32\LogFiles and send them to me.

Note: please let me know your SBS server IP address, the mobile IP
address
and the exact access time.

Also please help me collect the following information:

1. Please backup your application and system logs first and then clear
all
events in the Event Viewer. Then reproduce the issue and monitor the
server
for some time and mail me the log files.

Note: Please save the log files in .evt file so that I can view the
detail
information.

2. Please help me capture some screen shots when you reproduced the
issues.
I need know the exact error message and symptom in your end.

3. What is your smart phone OS? Is it Windows mobile 5.0 or others? Have
you installed ISA server on the SBS server box?

4. On the SBS server, browse to http://localhost/oma, when you are
prompted
to enter user name and password please use your domainname\administrator,
where domainname is your server's NetBIOS domainname. Does the issue
occur?

Restart IE, go to http://localhost/oma, when you are prompted to enter
user
name and password, please use another user's credential, does the issue
occur?

I appreciate your time! I am happy to be of assistance to you.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
.

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