Re: problems modifying company web

Hi Jonathan,

Thanks for your update.

I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!

Let us perform the following tests:

1. Please ensure set the All Unknown ISAPI Extensions and All Unknown CGI
Extensions's status as Prohibited. You can set them under Web Service
Extensions node.

Then restart the IIS server to test the issue and let me know the result.

2. Have you checked the option "Cache ISAPI extensions"? If yes, please
Uncheck it to test. And if it is Uncheck, please check it to test. You will
find the setting as below:

a. Open IIS Manager, navigate Web site -> companyweb, right click it to
open its Properties page.
b. Under Home Directory tab, click Configuration button and under Mappings
tab, you can find the option "Cache ISAPI extensions".
c. After you change settings, please run command "iisreset" to take effects.

3. Could you remember that what you have done on the SBS server box before
the issue began to happen? Such as some third party applications. You can
try to uninstall the application to test the issue.

If the issue persists, the issue may occur due to the Companyweb site is
corrupted. I suggest that you perform a full backup of the Sharepoint and
reinstall the Intranet component to resolve the issue.

You can refer to the following article to perform backup:
829112 How to back up and restore http://companyweb data in Windows Small
Business Server 2003
http://support.microsoft.com/?id=829112

Then you can refer to the KB 829114 to reinstall the SharePoint Services
Companyweb Web site:

829114 How to remove and how to install the Windows Small Business Server
2003 SharePoint Services Companyweb Web site
http://support.microsoft.com/?id=829114

I am happy to be of assistance to you.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
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please "Reply to Group" so that others may learn and benefit from your
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
=====================
Hi

Everything was as it should have been
I did everything and it made no difference.

From companyweb I can create a site and create a workspace
without problem. However I cannot create a list, document library,
picture list etc. I can't do it in company web or in the newly
created site.

I don't know what a top level site is

have a good weekend

jonathan

=====================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Fri, 28 Apr 2006 10:54:34 GMT
Subject: Re: problems modifying company web
X-Tomcat-NG: microsoft.public.windows.server.sbs
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NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122

Hi Jonathan,

Thanks for your information. I appreciate your time and efforts to the
issue.

Let us check the following settings:

I. Please go to the following location to check the Security of the
owssvr.dll:
C:\Program Files\Common Files\Microsoft Shared\Web Server
Extensions\60\isapi\owssvr.dll

Please ensure Administrators, System, Server Operators have full control
permissions and Authenticated Users have Read & Execute and Read
permissions.

II. Please check IIS settings as follows:

1. Open IIS Manager, navigate Web site -> companyweb, right click it to
open its Properties page.
2. Under Web site tab, please ensure you have input correct information:
-- IP address: "All Unassigned" (if there is not ISA installed. If the
ISA
server is installed, the "IP address" should set as "internalIP of the SBS
server box").
-- TCP port listening on TCP: 80; SSL Port: 444
3. Under Home Directory tab, please ensure you have input correct
information:
--Application Name: root
--Execute Permissions: Script only
--Application Pool: DefaultAppPool

4. After verifying above settings, please run "iisreset" (no quotation
marks) to restart the IIS server to take efforts.

III. If the issue persists, let us create a top level site and try to test
the issue again, does the issue persists? Also let me know if you can
create other type List.

I appreciate your time.

Have a nice weekend!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

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References: <ODE#nFJaGHA.1220@xxxxxxxxxxxxxxxxxxxx>
<KXoNg4OaGHA.932@xxxxxxxxxxxxxxxxxxxxx>
<#iBah8PaGHA.504@xxxxxxxxxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Wed, 26 Apr 2006 10:42:12 GMT
Subject: Re: problems modifying company web
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NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122

Hi Jonathan,

Thanks for your information.

From the IIS log, I found 401.5 error code. The status code means that
Authorization failed by ISAPI/CGI application. For current situation, let
us check the following settings:

1. Please open IIS console, navigate to Web Sites -> companyweb, right
click it to open its Properties page, under ISAPI filters tab, please
ensure you have not install any other filters here. By default, there are
only two filters list here. They are SHRPTFLT and STSFLTR and SHRPTFLT's
priority is High. Also please ensure the paths to these filters as
follows:

-- c:\inetpub\sbsflt\shrptflt.dll
-- C:\Program Files\Common Files\Microsoft Shared\Web Server
Extensions\60\bin\stsfltr.dll

If there are more filters, please delete them.

2. Please navigate to the "Web Service Extensions" node, on the right
pane,
ensure the Windows Sharepoint Services extension status is allowed. And
double click the "Windows Sharepoint Services" to open its Properties
page.
Under Required Files tab, please ensure the Windows Sharepoint Services
extension configured with the following files and the status should be
"Allowed":

C:\Program Files\Common Files\Microsoft Shared\Web Server
Extensions\60\isapi\_vti_adm\admin.dll
C:\Program Files\Common Files\Microsoft Shared\Web Server
Extensions\60\isapi\_vti_auth\author.dll
C:\Program Files\Common Files\Microsoft Shared\Web Server
Extensions\60\isapi\owssvr.dll
C:\Program Files\Common Files\Microsoft Shared\Web Server
Extensions\60\isapi\shtml.dll

3. After verifying, please run command "iisreset" (no quotation marks) to
restart the IIS to take effect the change.

Then please test the issue again and let me know the result.

If the issue persists, please help me collect the following information:

1. Please help me capture a screen shot of the error message for analyze
(the image you pasted in the newsgroup in your previous response shows
nothing).

2. Please help me collect a screen shot of the "Web Service Extensions"
for
analyze.

3. Also please help me collect the IIS log again.

4. Please help me collect IIS metabase for analyze.

To collect the IIS Metabase:

a. Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C7
3
-
B628-ADE629C89499&displaylang=en
b. Install it, run MBExplorer (Metabase Explorer)
c. Right click the "LM" node and choose "Export to file".
d. Specify a file name, specify the password and finish the export.
e. Send the file and the password to me.

Please compress all files and send to my working mailbox:
v-yanniw@xxxxxxxxxxxxx

I appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
From: "Jonathan Crawford" <jc@xxxxxxxxxxxxxxx>
References: <ODE#nFJaGHA.1220@xxxxxxxxxxxxxxxxxxxx>
<KXoNg4OaGHA.932@xxxxxxxxxxxxxxxxxxxxx>
Subject: Re: problems modifying company web
Date: Wed, 26 Apr 2006 08:09:49 +0100
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1) User is a member of Administrator group
2) User has Administrator privileges to Group
3) Add contact list, NT Authentication window pops up
which refuses any logins on our domain and takes me to a
page which says

Access denied. You do not have permission to perform this action or
access this resource. You can request below that the owner give
you
access to the resource.

You are currently logged in as:
XXXX\YYYYY


This login is a member of the Administrators group

The strange thing is this login has a capitalised first name
and we have all our logins as lowercase. I have deleted the user
and
recreated it but it made no difference.



4) 192.168.16.2 is IP of server
I started the logging for company web as the default website is turned
off
(I turned it back on but it made no difference)

thanks very much for your help

Jonathan


--
===============
Jonathan Crawford
jc@xxxxxxxx
===============
""Jenny wu [MSFT]"" <v-yanniw@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:KXoNg4OaGHA.932@xxxxxxxxxxxxxxxxxxxxxxxx
Hi Jonathan,

Thanks for using the SBS newsgroup.

From your description, I understand the issue to be: when users try to
create a Contacts List, he received "Access denied" error message. If
I
am
off base, please don't hesitate to let me know.

Let us perform the following steps to trouble shoot the issue:

1. Please logon the SBS server box, open Companyweb site, navigate to
Site
Settings-->Manager Users, can you see the user act as an Administrator
for
WSS site? If not, please let the user join the Administrator site
group.

2. navigate to Site Settings--> Go to Site Administration' Manage Site
Groups, Click the Administrator group to check if the user listed here
and
also click Edit Site Group Permissions menu to ensure the Administrator
group has full permissions for the WSS site.

3. Then please test to create a Contacts list, what is the result?

If the issue persists, please create a new group and grant Full List
Rights
and Personal Rights and then add a user to the group to test the issue,
what is the result?

If the issue persists, please help me collect some information to
isolate
the issue:

1. Please help me collect a screen shot off the error message when
user
try
to create contacts list and send to me for analyze.

2. Please try to use an administrator account to create other type
document
list, what is the result?

3. Please create a new user account with Add user wizard with domain
admin
permissions, add it to the Administrator group of the WSS site, then
please
test the issue again, what is the result?

4. Please enable IIS logging and reproduced the issue and collect IIS
log
for analyze.

To enable IIS log:

a. Open IIS MMC, right click Default Web Site and then click
Properties.
b. Click Website tab and then check Enable logging.
c. Stop the Default Website and rename the existing IIS log files under
C:\WINDOWS\system32\LogFiles.
d. Restart the Default Website and try to reproduce the problem.
e. Wait about 15 minutes, then go to the following folder:
C:\WINDOWS\system32\LogFiles and send them to me.

Note: please let me know your SBS server IP address.

Please compress all files and send to my working mailbox:
v-yanniw@xxxxxxxxxxxxx

I appreciate your time. I am happy to be of assistance to you and look
forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you
check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.


--------------------
From: "Jonathan Crawford" <jc@xxxxxxxxxxxxxxx>
Subject: problems modifying company web
Date: Tue, 25 Apr 2006 18:56:36 +0100
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Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:263336
X-Tomcat-NG: microsoft.public.windows.server.sbs

Hi

We have an sbs server which we set up six months ago, and configured
companyweb
without any problems. However now we want to add a new contact list and
when we try to add it we get a log in box. Every possible username and
password
fails and we get the access denied message. I have set the users to
administrator,
reset the owner of the site and everything else I can think of but to
no
avail.
Trying to add from the server as the server administrator also fails.

We are at a loss, as before this we had changed nothing.

I would be grateful for some assistance.
thanks

jc

--
===============
Jonathan Crawford
jc@xxxxxxxx
===============












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