RE: Exchange Problem
- From: dschmoldt <dschmoldt@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 27 Apr 2006 09:17:02 -0700
"chace zhang" wrote:
Hi,.
Thank you for posting here.
Based on your description ,I understand that you receives a error
code:0X800CCC19 when connecting with Exchange server via POP3.
If I have misunderstood, please feel free to let me know.
Please perform the steps below to narrow down this problem:
1. Use the telnet tool to connect the exchange server.
Follow this article to use telnet tool:
Troubleshooting POP3 Connections to Exchange Server
http://support.microsoft.com/kb/161118/
If you can¡¯t telnet pop3 port, the port might be blocked by client
firewall(for instance: winxp sp2 firewall or other specific software), or
blocked by Anti-virus of server side. You can temporary disable it, then
try it again.
2. Since you are using POP3 protocol to receive the message, as the nature
of the protocol, it will purge all the messages from server until you
complete send/receive. So the problem may happen if the following
conditions are true:
- The message is really in large size.
- Some malicious code is in the mail header especially junk mails. In this
scenario, Outlook Express will keep waiting until time out due to the
malicious code. If this is the case, you have to delete via OWA.(I know you
have finished the job, just make sure the junk mails have been deleted.)
3. Change the server Timeout limit from 1 min to 5 minute
(1) Open Outlook Express.
(2) Click on "Tools" -> "Accounts".
(3) Click the Mail tab.
(4) Highlight the problem POP3 account, click "Properties".
(5) Click on Advanced tab.
(6) Move the "Sever Timeouts" slider away from Short to Longer. From 1
minute to 5 minute.
(7) Click Ok and then click Close.
3. Please also refer to the following Knowledge Base article to create a
new identity to see whether the issue persists.
209169 OLEXP: How to Create and Use Identities in Outlook Express 5.x and
6.0
http://support.microsoft.com/?id=209169
If the issue persists, please obtain the following information for further
investigation. Your patience is appreciated!
1. What is the exact version of your Operation System, Windows 2000 or XP?
2. please reproduce the issue and follow the steps below to create a
Pop3.log file for Outlook Express, and then send it to me .
v-chacez@xxxxxxxxxxxxx
(1) Start Outlook Express.
(2) On the Tools menu, click Options.
(3) On the Maintenance tab, under Troubleshooting, click to select the Mail
check box.
(4) Click Apply, and then click OK.
Note: Usually, the specific troubleshooting log files are created and
stored in the following folder:
"C:\Documents and Settings\<Username>\Local
Settings\ApplicationData\Identities\<Userid>\Microsoft\Outlook Express".
For more detailed information about how to create a Pop3.log file, please
refer to the following Knowledge Base article.
176548 OLEXP: How to Create a Pop3.log File for Outlook Express
http://support.microsoft.com/?id=176548
If anything in my email is unclear, please feel free to let me know. I am
happy to assist you and look forward to hearing from you.
Have a nice day!
Best Regards,
Chace Zhang (MSFT)
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