RE: Exchange Problem

Ok chace I have looked at the other things you have pointed out. Was
successful at telnetting to the server on the SMTP port and the pop3 port.
Created different identities and still same problem. Created the pop3.log
file and it worked fine. not sure what I am looking for in it so I will past
it below. Please need help on this.


Outlook Express 6.00.2900.2869 (xpsp_sp2_gdr.060316-1512)
POP3 Log started at 04/27/2006 09:24:42
POP3: 09:24:42 [rx] +OK Microsoft Exchange Server 2003 POP3 server version
6.5.6944.0 (ntsrvr02.domain.com) ready.
POP3: 09:24:42 [tx] USER dschmoldt
POP3: 09:24:42 [rx] +OK
POP3: 09:24:42 [tx] PASS ********
POP3: 09:24:42 [rx] +OK User successfully logged on.
POP3: 09:24:42 [tx] STAT
POP3: 09:24:42 [rx] +OK 51 1245034
POP3: 09:24:42 [tx] LIST
POP3: 09:24:42 [rx] +OK 51 1245034
POP3: 09:24:42 [rx] 1 3137
POP3: 09:24:42 [rx] 2 3141
POP3: 09:24:42 [rx] 3 5724
POP3: 09:24:42 [rx] 4 5760
POP3: 09:24:42 [rx] 5 4252
POP3: 09:24:42 [rx] 6 4216
POP3: 09:24:42 [rx] 7 7694
POP3: 09:24:42 [rx] 8 6619
POP3: 09:24:42 [rx] 9 17373
POP3: 09:24:42 [rx] 10 21770
POP3: 09:24:42 [rx] 11 81446
POP3: 09:24:42 [rx] 12 20427
POP3: 09:24:42 [rx] 13 149018
POP3: 09:24:42 [rx] 14 15089
POP3: 09:24:42 [rx] 15 12921
POP3: 09:24:42 [rx] 16 1140
POP3: 09:24:42 [rx] 17 1140
POP3: 09:24:42 [rx] 18 1140
POP3: 09:24:42 [rx] 19 9455
POP3: 09:24:42 [rx] 20 18532
POP3: 09:24:42 [rx] 21 8335
POP3: 09:24:42 [rx] 22 11754
POP3: 09:24:42 [rx] 23 21800
POP3: 09:24:42 [rx] 24 45197
POP3: 09:24:42 [rx] 25 8867
POP3: 09:24:42 [rx] 26 5034
POP3: 09:24:42 [rx] 27 5352
POP3: 09:24:42 [rx] 28 1800
POP3: 09:24:42 [rx] 29 23548
POP3: 09:24:42 [rx] 30 117794
POP3: 09:24:42 [rx] 31 3465
POP3: 09:24:42 [rx] 32 6923
POP3: 09:24:42 [rx] 33 23912
POP3: 09:24:42 [rx] 34 5916
POP3: 09:24:42 [rx] 35 5428
POP3: 09:24:42 [rx] 36 29383
POP3: 09:24:42 [rx] 37 28329
POP3: 09:24:42 [rx] 38 16652
POP3: 09:24:42 [rx] 39 2954
POP3: 09:24:42 [rx] 40 90981
POP3: 09:24:42 [rx] 41 2691
POP3: 09:24:42 [rx] 42 309974
POP3: 09:24:42 [rx] 43 19029
POP3: 09:24:42 [rx] 44 1008
POP3: 09:24:42 [rx] 45 558
POP3: 09:24:42 [rx] 46 19250
POP3: 09:24:42 [rx] 47 27631
POP3: 09:24:42 [rx] 48 2740
POP3: 09:24:42 [rx] 49 2896
POP3: 09:24:42 [rx] 50 2892
POP3: 09:24:42 [rx] 51 2947
POP3: 09:24:42 [rx] .
POP3: 09:24:42 [tx] UIDL 1
POP3: 09:24:42 [rx] +OK 1 AAgAE4KAAAwJ3Butfc2feyESoI5bRx9i
POP3: 09:24:42 [tx] UIDL
POP3: 09:24:42 [rx] +OK
POP3: 09:24:42 [rx] 1 AAgAE4KAAAwJ3Butfc2feyESoI5bRx9i
POP3: 09:24:42 [rx] 2 AAw3kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 3 AAwAE4KAAAwJ3Butfc2feyESoI5bRx9i
POP3: 09:24:42 [rx] 4 AAA4kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 5 AAABE4KAAAwJ3Butfc2feyESoI5bRx9i
POP3: 09:24:42 [rx] 6 AAQ4kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 7 AAQBE4KAAAwJ3Butfc2feyESoI5bRx9i
POP3: 09:24:42 [rx] 8 AAg4kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 9 AAw6kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 10 AAA7kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 11 AAQ7kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 12 AAw7kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 13 AAA8kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 14 AAQ8kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 15 AAg8kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 16 AAw8kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 17 AAA9kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 18 AAQ9kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 19 AAg9kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 20 AAA+kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 21 AAQ+kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 22 AAg+kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 23 AAw+kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 24 AAA/kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 25 AAQ/kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 26 AAg/kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 27 AAw/kRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 28 AAAAlRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 29 AAQAlRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 30 AAgAlRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 31 AAwAlRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 32 AAABlRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 33 AAQBlRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 34 AAgBlRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 35 AAwBlRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 36 AAAClRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 37 AAQClRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 38 AAgClRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 39 AAwClRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 40 AAADlRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 41 AAQDlRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 42 AAgDlRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 43 AAwDlRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 44 AAAElRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 45 AAQElRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 46 AAgElRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 47 AAwElRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 48 AAQFlRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 49 AAgFlRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 50 AAwFlRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] 51 AAAGlRAAAAwb7i+2QOY27O081VDSihio
POP3: 09:24:42 [rx] .
POP3: 09:24:42 [tx] RETR 9
POP3: 09:24:42 [rx] +OK


"chace zhang" wrote:

Hi,

Thank you for posting here.

Based on your description ,I understand that you receives a error
code:0X800CCC19 when connecting with Exchange server via POP3.

If I have misunderstood, please feel free to let me know.

Please perform the steps below to narrow down this problem:

1. Use the telnet tool to connect the exchange server.

Follow this article to use telnet tool:

Troubleshooting POP3 Connections to Exchange Server

http://support.microsoft.com/kb/161118/



If you can¡¯t telnet pop3 port, the port might be blocked by client
firewall(for instance: winxp sp2 firewall or other specific software), or
blocked by Anti-virus of server side. You can temporary disable it, then
try it again.


2. Since you are using POP3 protocol to receive the message, as the nature
of the protocol, it will purge all the messages from server until you
complete send/receive. So the problem may happen if the following
conditions are true:

- The message is really in large size.

- Some malicious code is in the mail header especially junk mails. In this

scenario, Outlook Express will keep waiting until time out due to the

malicious code. If this is the case, you have to delete via OWA.(I know you
have finished the job, just make sure the junk mails have been deleted.)


3. Change the server Timeout limit from 1 min to 5 minute

(1) Open Outlook Express.

(2) Click on "Tools" -> "Accounts".

(3) Click the Mail tab.

(4) Highlight the problem POP3 account, click "Properties".

(5) Click on Advanced tab.

(6) Move the "Sever Timeouts" slider away from Short to Longer. From 1

minute to 5 minute.

(7) Click Ok and then click Close.





3. Please also refer to the following Knowledge Base article to create a
new identity to see whether the issue persists.

209169 OLEXP: How to Create and Use Identities in Outlook Express 5.x and
6.0

http://support.microsoft.com/?id=209169


If the issue persists, please obtain the following information for further

investigation. Your patience is appreciated!

1. What is the exact version of your Operation System, Windows 2000 or XP?

2. please reproduce the issue and follow the steps below to create a
Pop3.log file for Outlook Express, and then send it to me .
v-chacez@xxxxxxxxxxxxx


(1) Start Outlook Express.

(2) On the Tools menu, click Options.

(3) On the Maintenance tab, under Troubleshooting, click to select the Mail
check box.

(4) Click Apply, and then click OK.



Note: Usually, the specific troubleshooting log files are created and

stored in the following folder:

"C:\Documents and Settings\<Username>\Local
Settings\ApplicationData\Identities\<Userid>\Microsoft\Outlook Express".



For more detailed information about how to create a Pop3.log file, please
refer to the following Knowledge Base article.



176548 OLEXP: How to Create a Pop3.log File for Outlook Express

http://support.microsoft.com/?id=176548





If anything in my email is unclear, please feel free to let me know. I am
happy to assist you and look forward to hearing from you.

Have a nice day!



Best Regards,

Chace Zhang (MSFT)

Microsoft CSS Online Newsgroup Support

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.

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