Re: Your customers and their access to the server?

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ABSOLUTELY !!

Just make sure adequate logging is functioning as it should be. Also a brief
accountability review once or twice is helpful.
I've found usually they just want assurance they have the capability to
continue or transfer operations if you are not there.

--
/kj
"Les Connor [SBS Community Member - SBS MVP]" <les.connor@xxxxxxxxxxxx>
wrote in message news:eVRzvEIaGHA.3704@xxxxxxxxxxxxxxxxxxxxxxx
It's not too hard to handle, so long as you create a seperate
administrator account for them.

As an example:

Administrator - (built in) - rarely used by anyone, or if used, only used
by me as the out-sourced IT consultant.
MeAdmin - my administrative account - used by me as the out-sourced IT
consultant.
OwnerAdmin - the owner's administrative account - used by the owner.

In this way, there is accountability. If OwnerAdmin makes changes that
cause problems, they're easy to identify. If corrective actions are needed
you can thus deal with the cost of making them.

--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius


"craig carrigan" <craig@xxxxxxxxxxxxxxxxxxx> wrote in message
news:607d37be62d88c836729e69f840@xxxxxxxxxxxxxxxxxxxx
Hello Lanwench [MVP - Exchange],

From a business perspective, do you think that makes sense? I'm just
curious, not saying that you are wrong. I just wonder what the thought
process would be for my customer if they asked "i need the user/pass for
the server" and we said "ok, sure, just sign this waiver denouncing all
warrantable items ever".

In news:607d37be62bb8c8366dae862735@xxxxxxxxxxxxxxxxx, craig carrigan
<craig@xxxxxxxxxxxxxxxxxxx> typed:

Hello David,

Obviously I give it to them, it would be silly not to. I'm just
curious about any warning or assertions people give to let them know
"hey, when you mess with this server, bad things might happen, and we
aren't liable."

Create an Admin account for them. As it is there server then legally
you have too. At the end of the day if they screw it up you charge
em shed loads to fix it and give them a massive slap on the wrist
whilst saying stoopid dog.

You could ask them to sign a 'standard disclaimer' sort of thing -
"Consulting Company X shall not be liable for damage done by people
who think they know what they're doing" yaddayaddayadda. And then give
them what they want.







.



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