RE: Companyweb not avaliable / Server application unavailable
- From: v-crinal@xxxxxxxxxxxxxxxxxxxx ("Crina Li")
- Date: Thu, 20 Apr 2006 04:03:35 GMT
Hi Wesley,
Thank you for posting in SBS newsgroup.
From the description, I understand that you received ASP error event 5 fromthe application log and you receive "Server Application Unavailable" when
you access companyweb, remote, backup, monitoring and reporting. Based on
my research, this problem is probably caused by the NTFS permissions.
Please double check the following steps to see if the problem can be
resolved. I also have seen the shorter version of those steps solve the
same issue.
You may try the following steps to resolve the issue:
1. Add ACLs listed in 332097:
332097 IIS 6.0: DCPROMO Does Not Retain Permissions on Some IIS Folders
http://support.microsoft.com/?id=332097
2. Add the same ACLs for the NT AUTHORITY\NETWORK SERVICE account as those
listed for the IIS_WPG group in the resolution section of 332097.
Here is a shorter version of those steps:
1. Add the NT AUTHORITY\NETWORK SERVICE account to
C:\WINDOWS\Help\iisHelp\common with "Read and Execute," "List Folder
Contents" and "Read".
2. Add the NT AUTHORITY\NETWORK SERVICE account to
C:\WINDOWS\system32\inetsrv\ASP Compiled Templates with Full Control.
3. Add the NT AUTHORITY\NETWORK SERVICE account to C:\WINDOWS\IIS Temporary
Compressed Files with Full Control.
Also please check the following:
1. Make sure IIS_WPG, Local Service and Network Service accounts have Read
& Execute, List Folder Contents, and Read permissions to
C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322.
2. Ensure IIS_WPG, Local Service and Network Service accounts have Full
Control permission to
C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files.
Run "iisreset" if you make any changes and then check if the issuer still
occurs.
Also please refer to the following KB articles:
842493 You receive a "Service Unavailable" error message when you browse an
IIS 6.0 Web page on a Windows Server 2003-based domain controller
http://support.microsoft.com/default.aspx?scid=kb;EN-US;842493
823379 You receive a "Server Error in '/' Application. Access to the path
<path> is denied" error message when you log on to Windows SharePoint
Services
http://support.microsoft.com/default.aspx?scid=kb;EN-US;823379
If the issue still occurs, you can try to rerun CEICW to see how thing
goes. If it does not help, you may need to try to reinstall intranet
component. The operation will not affect the other application.
Hope this helps.
Please feel free to let me know if you have any questions or if you need
further assistance.
I appreciate your time and look forward to hearing from you.
Best regards,
Crina Li (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
| From: "Wesley" <chanwes(no spam)@hotmail.com>
| Subject: Companyweb not avaliable / Server application unavailable
| Date: Wed, 19 Apr 2006 01:34:35 -0400
| Lines: 23
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| Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:261408
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| The companyweb, remote, backup, monitoring and reporting asp portal are
all
| malfunction after the weekend. The page comes with the big red word
"Server
| Applciation Unavailable". The following error error also comes up in
| application log after iis restart each time. However, I don't think it is
| related because we have this error since three months ago.
|
|
| Event Source: Active Server Pages
| Event ID: 5
| Description:
| Error: The Template Persistent Cache initialization failed for
Application
| Pool 'DefaultAppPool' because of the following error: Could not create a
| Disk Cache Sub-directory for the Application Pool. The data may have
| additional error codes..
|
| I follow the recommendations and check permissions of the "network
services"
| and iis_wpg on difference folders and check IIS default web / application
| pool settings and problem does not resolve.
|
| Looks like I have to re-install the intranet component again. But
wondering
| what impact it will have for other applications. i.e. OWA. Any idea?
|
|
|
.
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