Re: Server Sync and OMA Won't work.

Hi Scott,

Thanks for your information.

After reviewed the IIS metabase, I found that you have enabled SSL on the
OMA virtual server. It is not supported that we enable SSL on OMA site.
Please refer to below steps to verify:

1. Open IIS snap-in.
2. Go to Default Web Site/exchange-oma.
3. Right click exchange-oma and click Properties.
4. Click Directory Security tab.
5. Click Edit under "Secure communications".
6. Make sure that "Require secure channel (SSL)" is Unchecked.
7. Then please run command "iisreset" (no quotation marks) to reset the IIS
server, then please try to test the OMA issue and let me know the result.

If the issue persists, please perform a clean boot on the SBS server and
then test the both issues to see if it helps.

A Clean Boot will allow us to isolate any device drivers or programs that
are loading at startup that may be causing a conflict with other device
drivers or programs that are installed in your computer.

1) Run MSCONFIG.EXE.
2) In the Services tab, click "Hide All Microsoft Services" and click
"Disable All".
3) In the Startup tab, click "Disable All". Click OK. (This will
temporarily prevent third-party programs from running automatically during
start-up.)
4) Restart the computer and check whether the problem still persists.

If the problem does not occur, it indicates that the problem is related to
one application or service we have disabled. You can use the MSCONFIG tool
again to re-enable the disabled item one by one to find out the culprit.

If the issue persists, please help me collect the IIS log as follows:

1). Stop the Default Website and rename the existing IIS log files under
C:\WINDOWS\system32\LogFiles (In this way, we can get the latest log file
regarding to the issue).
2). Restart the Default Website and try to logon OMA and Server Activesync
to reproduce the problem.
3). Wait about 15 minutes, then go to the following folder:
C:\WINDOWS\system32\LogFiles and send them to me.

Note: please let me know your SBS server IP address, the mobile IP address
and the exact access time.

Also please help me collect the following information:

1. Please backup your application and system logs first and then clear all
events in the Event Viewer. Then reproduce the issue and monitor the server
for some time and mail me the log files.

Note: Please save the log files in .evt file so that I can view the detail
information.

2. Please help me capture some screen shots when you reproduced the issues.
I need know the exact error message and symptom in your end.

3. What is your smart phone OS? Is it Windows mobile 5.0 or others? Have
you installed ISA server on the SBS server box?

4. On the SBS server, browse to http://localhost/oma, when you are prompted
to enter user name and password please use your domainname\administrator,
where domainname is your server's NetBIOS domainname. Does the issue occur?

Restart IE, go to http://localhost/oma, when you are prompted to enter user
name and password, please use another user's credential, does the issue
occur?

I appreciate your time! I am happy to be of assistance to you.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
=====================
Hello, sorry for taking so long, but I have some of the information that
you requested. One thing I did want to ask was that in the iis log there
are several folders in the c:\windows\system32\logfiles, I was wondering
are there certain folders or text files that you need because the folder
itself is to big to email, even if it is compressed. I have attached the
other two pieces of information, first the export from the LM node from the
metabase explorer in the iis resource kit. And the second are the event
viewer files. Thanks again for all your help. Any more information you can
provide me is greatly appreciated.

=====================

--------------------
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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Fri, 14 Apr 2006 05:47:37 GMT
Subject: Re: Server Sync and OMA Won't work.
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Hi Scott,
Thanks for posting back. I appreciate your time!

Ok, I will wait for you. Please feel free to let me know if you have any
further question on the issue. I am glad to help.

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
====================
Sorry for the delay responses, I have been occupied with some other
projects, but i will try to get the data you need by mid next week and
email it to you. Thanks again for all of your help and support.

====================

--------------------
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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Mon, 10 Apr 2006 05:38:46 GMT
Subject: Re: Server Sync and OMA Won't work.
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Hi Scott,

Thanks for your update.

I am sorry for the delayed response due to weekend. Please understand
that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!

Ok, I will wait for you. Please feel free to let me know if you have
unclear about information I provided. I am glad to be further assistance.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Mon, 03 Apr 2006 08:11:55 GMT
Subject: Re: Server Sync and OMA Won't work.
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Hi,

Thanks for your update. I appreciate your time and efforts to the issue.

I am sorry for the delayed response due to weekend. Please understand
that
the newsgroups are staffed weekdays by Microsoft Support professionals
to
answer your systems and applications questions. Your understanding is
greatly appreciated!

For time critical issues (not business down), we encourage you to
contact
CSS directly for more immediate assistance:
International Support (non-US/Canada):
http://support.microsoft.com/common/international.aspx

US and Canada:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone

To continue working with me in the newsgroups, please see the following:

For current situation, please kindly help me collect the following
information for analyze:

1. Please enable IIS logging and reproduced the issue (sync with the SBS
server, access the OMA site) and collect IIS log and IIS metabase.

-To enable IIS log:

a. Open IIS MMC, right click Default Web Site and then click Properties.
b. Click Website tab and then check Enable logging.
c. Stop the Default Website and rename the existing IIS log files under
C:\WINDOWS\system32\LogFiles.
d. Restart the Default Website and try Server Activesync to reproduce
the
problem.
e. Wait about 15 minutes, then go to the following folder:
C:\WINDOWS\system32\LogFiles and send them to me.

Note: please let me know your SBS server IP address, the mobile IP
address
and the exact access time.

-To collect the IIS Metabase:

a. Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C
7
3
-
B628-ADE629C89499&displaylang=en
b. Install it, run MBExplorer (Metabase Explorer)
c. Right click the "LM" node and choose "Export to file".
d. Specify a file name, specify the password and finish the export.
e. Send the file and the password to me.

3. Save me a text copy of application and system log for analyze.

To save a text copy of Application /System log:

A. Open Event Viewer: Start -> All Programs -> Administrative Tools ->
Event Viewer.
B. Right-click on Application/System log and select "Save Log File As?".

Please compress all files and mail them to my working mailbox:
v-yanniw@xxxxxxxxxxxxx

I appreciate your time! I am happy to be assistance of you and look
forward
to your reply!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
From: scottbob@xxxxxxxxx
Newsgroups: microsoft.public.windows.server.sbs
Subject: Re: Server Sync and OMA Won't work.
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Well after trying these things it seems that the situation has stayed
almost the same. Now when trying to setup the sync with the phone it
now says that the server is rejecting my log on credentials. It doesn't
really give me an error message I am using active sync to set up the
sync with the server. The message for OMA is still the same no matter
where i try to log in from. .I made sure that both certs were installed
and still nothing. Where can I find the IIS log? There are some items
in the event viewer about server actice sync and OMA. T

The one's for Server sync says
"Microsoft Exchange ActiveSync has been loaded: Process ID:
[11140]."

There are two random items or MSExchangeOMA, the first one is...
"Process IISIPMCD97E0B9-8889-441F-BF35-7CB6F235119F -AP
"EXCHANGEMOBILEBROWSEAPPLICATIONPOOL (PID=11140). The shared memory
heap could not be created."

and the second is....

"An unknown error occurred while processing the current request:
Message: The remote server returned an error: (501) Not Implemented.
Source: Microsoft.Exchange.OMA.ExchangeDataProvider
Stack trace:
at
Microsoft.Exchange.OMA.ExchangeDataProvider.OmaWebRequest.GetRequestStre
a
m
(
)
at
Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices.GetSpecialF
o
l
d
ers()
at
Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices..ctor(UserI
n
f
o
user)

Message: Exception has been thrown by the target of an invocation.
Source: mscorlib
Stack trace:
at
System.Reflection.RuntimeConstructorInfo.InternalInvoke(BindingFlags
invokeAttr, Binder binder, Object[] parameters, CultureInfo culture,
Boolean isBinderDefault)
at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags
invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr,
Binder binder, Object[] args, CultureInfo culture, Object[]
activationAttributes)
at System.Activator.CreateInstance(Type type, BindingFlags
bindingAttr, Binder binder, Object[] args, CultureInfo culture,
Object[] activationAttributes)
at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object
sender, EventArgs e)

Message: Exception of type
Microsoft.Exchange.OMA.DataProviderInterface.ProviderException was
thrown.
EventMessage:
UserMessage: A System error has occurred while processing your request.
Please try again. If the problem persists, contact your administrator.
Source: Microsoft.Exchange.OMA.UserInterface
Stack trace:
at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object
sender, EventArgs e)
at System.Web.SessionState.SessionStateModule.RaiseOnStart(EventArgs
e)
at System.Web.SessionState.SessionStateModule.CompleteAcquireState()
at
System.Web.SessionState.SessionStateModule.BeginAcquireState(Object
source, EventArgs e, AsyncCallback cb, Object extraData)
at
System.Web.AsyncEventExecutionStep.System.Web.HttpApplication+IExecution
S
t
e
p.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step,
Boolean& completedSynchronously)"



Thanks for all of your help.









.

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