RE: OWA email session crash. Can i recover that email message?

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Hi Joel,

Thanks for your update.

If you are composing message in IE and the IE corrupted this time, we will
not recover it back. Since all information is temporarily cached in IE.

It is recommended that we use other Editors to compose message so that we
can save the message anytime.

Please feel free to let me know if you have any further question on the
issue. I am happy to be of assistance to you.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
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please "Reply to Group" so that others may learn and benefit from your
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
=====================
Hi Jenny,
sorry for the late reply. I just wanted to know if i could recover the
message. No, IE doesn't crash on me that often.

Thanks
Joel Escutia

=====================

--------------------
X-Tomcat-ID: 100751155
References: <1144268707.809038.57280@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Thu, 06 Apr 2006 06:12:49 GMT
Subject: RE: OWA email session crash. Can i recover that email message?
X-Tomcat-NG: microsoft.public.windows.server.sbs
Message-ID: <85ZXjEUWGHA.1376@xxxxxxxxxxxxxxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
Lines: 104
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:258459
NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122

Hi Joel,

Thanks for using the SBS newsgroup.

From your description, I understand that you want to know if you can
recover message that has been compiled in OWA after the IE crashed. If I
am
off base, please don't hesitate to let me know.

OWA uses the IE as the client interface. When we compile messages in OWA,
all information is temporarily cached in IE. However if the IE crashed,
the
message information will be lost.

Does the IE often crash in your side? If it is true, I would like to
suggest that we trouble shoot the IE issue first. Also you can post the
question in the IE newsgroup to see if there is any valuable suggestion.
For your convenience, I list the IE newsgroup link:

http://www.microsoft.com/windows/ie/community/default.mspx

And also it is best practice that we compile messages in Word or other
editors first and then paste them to mail body in OWA. In this way, we can
easily save or recover emails from the local copy.

Hope above information helps! Please let me know if you have any further
question on the issue. I am happy to be of assistance to you and look
forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
From: joel.escutia@xxxxxxxxx
Newsgroups: microsoft.public.windows.server.sbs
Subject: OWA email session crash. Can i recover that email message?
Date: 5 Apr 2006 13:25:07 -0700
Organization: http://groups.google.com
Lines: 4
Message-ID: <1144268707.809038.57280@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
NNTP-Posting-Host: 63.122.123.34
Mime-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
X-Trace: posting.google.com 1144268715 2963 127.0.0.1 (5 Apr 2006
20:25:15
GMT)
X-Complaints-To: groups-abuse@xxxxxxxxxx
NNTP-Posting-Date: Wed, 5 Apr 2006 20:25:15 +0000 (UTC)
User-Agent: G2/0.2
X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT
5.1),gzip(gfe),gzip(gfe)
X-HTTP-Via: 1.0 VOA-CH10
Complaints-To: groups-abuse@xxxxxxxxxx
Injection-Info: g10g2000cwb.googlegroups.com; posting-host=63.122.123.34;
posting-account=1wX1DQ0AAAAn47lPqrhRZn1zJbKQUaaC
Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!newsfeed0
0
.sul.t-online.de!t-online.de!border2.nntp.dca.giganews.com!border1.nntp.dca
.

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