Re: Configuring LDAP on Entourage 2004 OS X

Hi Robbie,

Thanks for your update. I am happy to know that the issue has been
resolved. I appreciate your time and effort to the issue.

Yes, you are right. Since the server ActiveSync works if we do not enable
SSL, it indicates that the activeSync work well, the issue lies in
certificate problem. And there are some mobile devices manufactures that
restrict users to import certificates to the mobile devices. You need
contact the device vendor for support or change to another mobile device.

Please feel free to post back when you need further assistance on this
issue and we are glad to help.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
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so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
======================
Thanks again jenny,

We've already installed the certificates, that's not the issue. Are you
aware that Cingular Wireless strips certificates not provided by Verisign
and 3 other companies ?
Thanks again for your help. We're returning the devices and replacing them
with Blackberry's because RIM's blackberry enterprise server works.

Robbie

======================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Tue, 11 Apr 2006 07:28:47 GMT
Subject: Re: Configuring LDAP on Entourage 2004 OS X
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Hi Robbie,

Thanks for posting back. I appreciate your time to the issue.

Have you followed the KB 915840 article or the white paper to install
certificates on your mobile device?

How to install root certificates on a Windows Mobile-based device
http://support.microsoft.com/?id=915840

We have performed tests, and it indicates that there is no such known
issue
about Activesync work with SSL. Please try to follow our document to the
issue again and let me know the result. If the issue persists, please
kindly help me collect information I required in my previous post for
further analyze the issue.

I am glad to help.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
===================
Hi Jenny,
At this point we're just pretty much convinced that Exchange ActiveSync
does not work with a self signed SSL certificate OR with the SSL
requirement being switched off. I suspect that given that I can point the
windows mobile 5 web browser to http://fqdn/oma and see my inbox AND go to
http://fqdn/exchange and see my email means that somewhere there's a bug
in
Exchange ActiveSync preventing us from synching without ssl.
===================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Wed, 05 Apr 2006 03:06:46 GMT
Subject: Re: Configuring LDAP on Entourage 2004 OS X
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Hi Robbie,

Thanks for posting back. I appreciate your time and efforts to the issue.

For your current situation, I would like to suggest that you follow below
steps to re-configure the server ActiveSync between PDA/smart phone and
the
Exchange server on the SBS server box.

I. Re-run the CEICW wizard (server management console -> E-mail and
Internet -> connect to the internet), ensure to check the OMA (Outlook
Mobile Access) option in the "Web Services Configuration" page, this will
configure the System to allow OMA and "Server ActiveSync" access from the
Internet. Note that if you installed ISA on the SBS 2K3, please do run
the
CEICW again to re-allow OMA.

It is recommended you take a look at the following KB article to get
detail
steps to configure network connection:

825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

II. Connect the PDA to a client workstation in LAN. The client
workstation
must be setup using the SBS Set Up Computer Wizard. During the Set Up
Computer Wizard, the option to install ActiveSync 3.7 must be configured
as
well.

If this is pushed to the client machine, then there will be an option in
the Start Menu called Mobile Device Configuration. Click Mobile Device
Configuration and then it should be able to provision your phone or PPC
(including installing the certificate) so that the Server ActiveSync
works.
Follow the Mobile Device Configuration to configure your PDA. After the
configuration process successfully, the PDA can synchronize with exchange
server if the wireless connection is setup when you boss on business
travel.

For more detail information, you can take a look at the following article:
Exchange 2003 Deployment Guide
http://www.microsoft.com/downloads/details.aspx?FamilyId=77B6D819-C7B3-42D
1
-
8FBB-FE6339FFA1ED&displaylang=en

Chapter 8: Configuring Exchange Server 2003 for Client Access.

Then please test the issue again, what is the result?

Also you can check the following article to see if it helps.

Deploying Windows Mobile 5.0 with Windows Small Business Server 2003
http://www.microsoft.com/downloads/details.aspx?FamilyID=8be70d72-1e5a-412
8
-
a30c-dafeeb43544d&displaylang=en

Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or
forms-based authentication is required for Exchange Server 2003
http://support.microsoft.com/?id=817379

How to install root certificates on a Windows Mobile-based device
http://support.microsoft.com/?id=915840

If the issue persists, please kindly help me collect the following
information to isolate the issue:

1. What is the exact error message when smart phone/PDA users tried to
sync
with the SBS server box? Please help me capture a screen shot of the
error
message for analyze.
2. Have you installed ISA server on the SBS 2003 server box? What is the
version? How many Nics you have installed.
3. Please help me collect the following log files for analyze:

Please enable IIS logging and reproduced the issue (sync with the SBS
server, access the OMA site) and collect IIS log and IIS metabase.
To enable IIS log:

a. Open IIS MMC, right click Default Web Site and then click Properties.
b. Click Website tab and then check Enable logging.
c. Stop the Default Website and rename the existing IIS log files under
C:\WINDOWS\system32\LogFiles.
d. Restart the Default Website and try Server Activesync to reproduce the
problem.
e. Wait about 15 minutes, then go to the following folder:
C:\WINDOWS\system32\LogFiles and send them to me.

Note: please let me know your SBS server IP address, the mobile IP
address
and the exact access time.

To collect the IIS Metabase:

a. Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C7
3
-
B628-ADE629C89499&displaylang=en
b. Install it, run MBExplorer (Metabase Explorer)
c. Right click the "LM" node and choose "Export to file".
d. Specify a file name, specify the password and finish the export.
e. Send the file and the password to me.

Please compress all files and send to my working mailbox:
v-yanniw@xxxxxxxxxxxxx

Hope above information helps!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.
The customer mail content:
====================
Hi jenny, thank you for replying
The problem isnt that the macs can't connect, they connect perfectly, it's
the windows mobile 5 and pocket pc 2003 devices that don't!

I'm removed the requirement for ssl and can connect to both OWA and OMA
via
the web browser on the windows mobile device to view mail, but I can't
sync
to the exchange server using exchange activesync !

Any ideas ?
Thank you in advance
robbie

====================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Wed, 29 Mar 2006 04:07:47 GMT
Subject: Re: Configuring LDAP on Entourage 2004 OS X
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Hi Robbie,

Thanks for your update.

Can I confirm with you that when the Mac client received error message
when
it try to access the OWA?

Based on my experience, this issue occurs because the SBS 2003 Configure
E-Mail and Internet Connection Wizard (CEICW) configures OWA to require
Secure Sockets Layer (SSL) connections, and SSL connections require a
security certificate. CEICW creates a generic certificate that Internet
Explorer for Mac does not recognize.

To resolve this issue, apply a trusted certificate to the Web site. To
do
this, obtain and configure a certificate from a trusted Internet
security
provider by using CEICW. To do so, follow these steps:

1. On the SBS server box, open Server Management console, navigate to
Configuration Email and Internet Configuration -> Connect to the
Internet.

2. Follow the steps in the wizard. Use the appropriate setting for
Network
Firewall and Exchange, and then in the "Web Server Certificate" dialog
box,
click "Use a Web server certificate from a trusted authority".

3. Click "Browse" to locate the certificate.

4. Click "More Information" in this window for additional help with
using
certificates.

To work around this issue, use an alternative Web browser to connect to
OWA. For example, if you are running Mac OS X, use Apple Safari 1.2 or
Netscape 7.1. If you are running Mac OS 9, use Netscape 7.02. These
browsers will recognize the certificate that CEICW creates.

For more information about Apple Safari 1.2, visit the following Apple
Computer Web site:
<http://www.apple.com/safari>

For more information about Netscape 7.1, visit the following Netscape
Communications Web site:
<http://channels.netscape.com/ns/browsers/default.jsp>

For more information about Netscape 7.02, visit the following Netscape
Communications Web site:
<http://www.netscape.ca/browsers/7/download/index.jsp>

NOTE: The third-party products that this article discusses are
manufactured
by companies that are independent of Microsoft. Microsoft makes no
warranty, implied or otherwise, regarding the performance or reliability
of
these products.

For more detail information, you can take a look at the following KB
article:

830044 Macintosh users cannot connect to Outlook Web Access (OWA) when
OWA
is
http://support.microsoft.com/?id=830044

Additionally please let me know if you have installed ISA on the SBS
server
box and Mac client is configured to go through the ISA server for Web
proxy. If so, you need add the SBS server to the proxy exclusion list.
You
can refer to below steps:

1. From the Apple menu on the client computer, click System
Preferences.
2. Click the Network icon.
3. Click Built-in Ethernet, and then click Configure.
4. Click the Proxies tab.
5. Verify that the Web Proxy (HTTP) and Secure Web Proxy (HTTPS)
check boxes are selected, then in Bypass proxy settings for these Hosts
&
Domains, type the NetBIOS name and the fully qualified domain name of
the
server. Type each name on a separate line.
6. Click Apply Now.

If it is not situation, please let me know the exact error message, also
please capture a screen shot of the error message.

I am happy to be of assistance to you.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
User-Agent: Microsoft-Entourage/11.2.3.060209
Date: Tue, 28 Mar 2006 08:22:28 -0800
Subject: Re: Configuring LDAP on Entourage 2004 OS X
From: Robbie Booth <robbiekb@xxxxxxxxx>
Message-ID: <C04EA2C4.336E%robbiekb@xxxxxxxxx>
Thread-Topic: Configuring LDAP on Entourage 2004 OS X
Thread-Index: AcZSg84uDK43Lr53Edq8eQARJHOlhg==
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<M3zC#AjUGHA.4332@xxxxxxxxxxxxxxxxxxxxx>
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X-Tomcat-NG: microsoft.public.windows.server.sbs

Hi Jenny,
Yes thanks this is basically what I figured. The only thing that's
really
clumsy with the LDAP /Entourage implementation is that when you're not
using
the VPN, the user is constantly barraged with -50 errors by Entourage,
unless of course you open the port, in turn increasing your attack
surface
as you said.

On another note it looks like you also need two certificates on the
mac,
one
for the FQDN and one for the internal LDAP server name so that at least
when
you're on the LAN (or a VPN) LDAP works correctly without either a -50
error
or an invalid certificate error.


On 3/27/06 10:24 PM, in article M3zC#AjUGHA.4332@xxxxxxxxxxxxxxxxxxxxx,
""Jenny wu [MSFT]"" <v-yanniw@xxxxxxxxxxxxxxxxxxxx> wrote:

Hi Robbie,

Thanks for using the SBS newsgroup.

From your description, I understand that you want to know if LDAP can
work
from internet in the SBS 2003 network. If I am off base, please don't
hesitate to let me know.

Typically when we connect to Exchange and Active Directory from the
Internet, we have to go through a firewall. Firewalls usually block
LDAP
traffic from the Internet, thus Entourage users can't access Active
Directory. If you opened the LDAP port(s), Entourage users would be
able
to
connect, but the internal network's attack surface would be greater
and
they are critical ports. It is not recommended that you open LDAP
ports
in
firewall.

For more detail information, you can take a look at the following
article:
Service overview and network port requirements for the Windows Server
system
http://support.microsoft.com/?id=832017

To access Exchange server from internet on Entourage 2004 OS X, you
can
setup VPN connection to access it (As you known); trough OWA site
(https://serverPublicFQDN/exchange); or setup Pop3 email account or
an
IMAP
E-mail Account in Entourage, You can check the following article to
get
detail steps:

271643 ENT2001: How to Use Entourage in an Exchange Environment
http://support.microsoft.com/?id=271643

To allow Entourage connect to Exchange server using SSL, you may
check
the
following steps:

Working around SSL Root Certificate Errors with Entourage 2004 and
Microsoft Exchange
http://www.themachelpdesk.com/

It is recommended that you take a look at the following articles to
see
if
it helps:

http://simultaneouspancakes.com/Lessons/archives/2005/01/how_to_configur.
s
h
t
ml

Working with Exchange
http://www.microsoft.com/mac/support.aspx?pid=exchange

Entourage and Microsoft Exchange Server

http://www.microsoft.com/mac/resources/resources.aspx?pid=resourcekits&rk
=
o
f

ficex&article=/mac/officex/ork/Configure_Entourage.xml#entourage_and_exch
a
n
g
e_server

Hope above information helps! I am happy to be of assistance to you
and
look forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have
issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you
check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although
we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
User-Agent: Microsoft-Entourage/11.2.3.060209
Date: Mon, 27 Mar 2006 13:04:30 -0800
Subject: Configuring LDAP on Entourage 2004 OS X
From: Robbie Booth <robbiekb@xxxxxxxxx>
Message-ID: <C04D935E.3240%robbiekb@xxxxxxxxx>
Thread-Topic: Configuring LDAP on Entourage 2004 OS X
Thread-Index: AcZR4goRSG7pmb3VEdqblAARJHOlhg==
Mime-version: 1.0
Content-type: text/plain;
charset="US-ASCII"
Content-transfer-encoding: 7bit
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Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.sbs:256007
X-Tomcat-NG: microsoft.public.windows.server.sbs

Hi all,

This forum is truly proving invaluable :)

Does anyone know if LDAP can be configured to work using a server
address
such as https://myservernameurl/exchange ?

I can make it work using the server's name on the LAN but then I'd
have
to
VPN to the LAN in order for LDAP to work.

I'm wondering if the issue is that the LDAP port is locked down
externally
to the network so that if I want GAL lookups externally I'd either
have
to
open up the port (ACK) or VPN (also ACK).

Hmmmm, it'd be really neat if I could get this working using https.
Anyone
know if it can be made to work ?

Robbie












.

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