RE: Exch mailbox not created during Add User Wizard

Hi Dave,

Thanks for your information. I appreciate your time.

I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!

Please choose Remove to uninstall the Administration component and then
install it by Add/Remove programs to see if it helps.

Based on my research, the error code 0x80004002 =
MAPI_E_INTERFACE_NOT_SUPPORTED, which means the requested interface is not
supported for the object the Add User Wizard is trying to access. The issue
may be related to the MAPI provider.

Please let me know if the SBS 2003 server box has applied the SBS 2003 SP1.
Have you applied Exchange 2003 SP2? Is the Outlook installed on the SBS
server box?

What is version of the file mapi32.dll? Have you another working fine SBS
server box? If yes, you can copy the mapi32.dll from the server to the
problematic SBS and then reboot the server to see if it helps. If you have
not another SBS server box, you can copy the file from installation CD and
then test the issue.

I am happy to be of assistance to you.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
=======================
Hi Jenny,

I gave it a shot today. I tried running the Email and Internet connection
wizard again to reconfigure everything and it was no help.

I also, because I think this has something to do with it, physically
removed the unused secondary network card from the server. I believe the
server was setup initally thinking they would use the ISA/Firewall feature
of SBS. That never turned out to be the case so it was never really used.
Both cards were setup on the server initally though. One with IP
192.168.1.5 and the other with IP 192.168.1.6. The 192.168.1.6 is a built
in HP card so I kept that one. I had been running with the secondary card
disabled for the last several month. All looks to be working fine except
this Add User Wizard. After taking out the other card and re-running the E
and I connect wizard today, still no luck. I was hoping that would do the
trick.

I started to walk through the 2nd item you wanted me to do. That was
reinstalling the SBS administrative components. Unfortunately, there is
now Reinstall option. Only None and Uninstall options so I stopped.

My thought is that there is still something lingering from the old card
that was setup on the server. Perhaps it is messing with the LDAP?

I have saved and zipped the App and System logs per your request.

Thanks much!
Dave

=======================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Thu, 06 Apr 2006 02:43:05 GMT
Subject: RE: Exch mailbox not created during Add User Wizard
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Hi Dave,

Ok, it is fine. I will wait for you. Please don't hesitate to let me know
if you have any further question on the issue. I am glad to help!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
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provide other information for your reference, we recommend you post
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doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
=====================
Thank you for all your help. I will need to find a time on the server I
can do this so it will be a few days before this gets done. I'll let you
know how it goes.

Thanks!
=====================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Wed, 05 Apr 2006 12:51:49 GMT
Subject: RE: Exch mailbox not created during Add User Wizard
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Hi Dave,

For current situation, let us perform the following tests to see if it
helps.

I. Please re-run CEICW (Configuration Email and Internet connection
wizard)
to refresh network connection configuration to see if it helps. It is
recommended that you refer to the KB 825763 to perform.

825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

Note: Please select correct network type and network adapter numbers.

Then please test and let me know the result.

II. Please try to reinstall Administration components of the
administration
tool. The detail steps:

0. Before you reinstall those components, I suggest that you do a full
backup of server in case any unexpected things, you can restore server.
For
your convenience, I list the Microsoft white paper link:

Backing Up and Restoring Windows Small Business Server 2003
http://www.microsoft.com/technet/prodtechnol/sbs/2003/maintain/bkuprstr.ms
p
x

1. Click Start, click Control Panel, and then click Add or
Remove
Programs.
2. Select Windows Small Business Server 2003 and then click
Change/Remove. The Setup Wizard appears.
3. Click Next to start the wizard.
4. On the Windows Configuration page, click Next.
5. On the Component Selection page, in the Action column, change
Server Tools to Maintenance, change Network and Administration component
to
reinstall, and then click Next.
6. On the Component Summary page, click Next.
7. Click Finish.

After above steps, rerun the CEICW wizard to refresh network connection
configuration again and then test the issue again, what is the result?

If the issue persists, please help me collect the application and system
log for further analyze:

To save a text copy of Application /System log:

A. Open Event Viewer: Start -> All Programs -> Administrative Tools ->
Event Viewer.
B. Right-click on Application/System log and select "Save Log File As?".

I appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
Thread-Topic: Exch mailbox not created during Add User Wizard
thread-index: AcZX78po9IDytjkzStutpEyfRl/p6w==
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From: =?Utf-8?B?RGF2ZQ==?= <Dave@xxxxxxxxxxxxxxxxxxxxxxxxx>
References: <74DBFB33-1E47-4345-97A7-78AE994261E2@xxxxxxxxxxxxx>
<DoxIeo6VGHA.2428@xxxxxxxxxxxxxxxxxxxxx>
Subject: RE: Exch mailbox not created during Add User Wizard
Date: Tue, 4 Apr 2006 06:58:03 -0700
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Hi Jenny,

I can use the Active Directory Interface to create a mail-enabled user.
No
errors.

I tried to find the mailbox policy in System Polices but I cannot find
it
where you told me to look. I also looked on a different working SBS
that
I
have access to and I don't show anything there per your instructions
either.
Closest thing I can find is if I do a Properties on the SBS Server name.

There is a Polices tab there but, there is nothing listed under it.

I did pull a failed Add User Wizard entry out of the logfile. I will
past
it in here and also email it to you.

One thought I had. I had inherited this SBS so another person had set
this
server up before I got my hands on it. For some reason, he had two NICs
in
it. Each with it's own IP. I since have disabled this extra NIC and am
only
using on. Everything else has been working fine, actually better since
I
did
this. Not sure if the Add User Wizard stopped working around this time
but,
it may have.

###############################
Wizard Execution:
Entering the Account Committer...
Creating Mickey Mouse...
Finished with Mickey Mouse...
Creating the mailbox MickeyM...
Failed to get the MailboxStore interface from the user with error
0x80004002.
Failed to create the Mailbox with error [0x80004002].
Leaving the Account Committer...
Entering the Template Committer...
Could not resolve Email Alias in specified time. User Error was
[0x0].

Email Error was [0x8000500d].
Failed to resolve email for user [LDAP://CN=Mickey
Mouse,OU=SBSUsers,OU=Users,OU=MyBusiness,DC=MyChiro,DC=local] for RUP
Email.
Failed to send Remote Portal Email with error [0x8000500d].
GetUserEmailAddress:Failed to get the user property for email address
from
the AD
Failed to query user's email address from the AD, will form the
useremail
manually
Leaving the Template Committer...
Reverting Template Settings...
Done Reverting Template Settings...
Reverting Account Settings...
Failed to delete the home folder [\\SBSSERVER\USERS\MickeyM] with
error
[0x5].
Done Reverting Account Settings...
###############################

-------------------------------
Wizard results:

User account: Mickey Mouse was created with errors and account was
deleted.
- The Exchange mailbox could not be created.

Thanks,
Dave

""Jenny wu [MSFT]"" wrote:

Hi Dave,

Thanks for using the SBS newsgroup.

For current situation, let us perform the following tests to resolve
the
issue:

On the SBS server, click Start, click Run, type "dsa.msc" and click
OK.
Expand MyBusiness\Users\SBSUsers, right-click in the right pane and
click
New -> User. Go through the wizard to create a mail-enabled user, do
you
get any error?

Please check if another admin or a 3rd party application has created
an
Exchange mailbox system policy, which could be interfering with the
Add
User Wizard's LDAP query and preventing mailbox creation. To do so:

1. Click Start, point to Programs, point to Microsoft Exchange, and
then
click System Manager.

2. Right-click the <Organization Name (Exchange)> icon at the top of
the
tree (where <Organization Name> is the name that you selected for your
Exchange 2003 organization), and then click Properties.

3. Click the Display administrative groups check box. Optionally, you
can
also click the Display Routing Groups check box; however, this is not
required to set administrative permissions.

4. Click OK.

5. Restart Exchange System Manager, and then confirm that a new object
named "Administrative Groups" is displayed in the left pane.

6. Expand Administrative Groups, and then expand the first
administrative
group.

7. Delete the mailbox policy in System Policies.

8. Restart the Microsoft Exchange System Attendant service.

If the issue still occurs, please send the add_user_wizard.log file in
the
"%Program Files%\Microsoft Windows Small Business Server\Support"
folder
on
the SBS server to me at v-yanniw@xxxxxxxxxxxxx for analysis.

Hope above information helps! I am happy to be of assistance to you
and
look forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have
issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you
check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although
we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
Thread-Topic: Exch mailbox not created during Add User Wizard
thread-index: AcZXMNIPYMVV99RATpSxv8JsGMlrdA==
X-WBNR-Posting-Host: 69.2.241.201
From: =?Utf-8?B?RGF2ZQ==?= <Dave@xxxxxxxxxxxxxxxxxxxxxxxxx>
Subject: Exch mailbox not created during Add User Wizard
Date: Mon, 3 Apr 2006 08:11:02 -0700
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X-Tomcat-NG: microsoft.public.windows.server.sbs

When using the Add User Wizard to add users to my SBS, the user
account
gets
created but the mailbox creation fails. I get the following error:

The wizard could not successfully configure this user account. The
following could not be completed: - The Exchange mailbox could not be
created. Do you want to keep this user account?

Don't see any errors in the Event log. It was working fine several
months
ago. I can go into Active Directory Users and Computers and add the
mailbox
using Exchange Tasks after the fact. It would be nice though if it
all
worked in one shot though.

Any ideas?
Thanks...









.

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