RE: E-Mail issue

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Hi Lesa,

Thanks for posting here.

From your problem description, I understand this issue to be: the SBS
server cannot send emails. If I am off base, please do not hesitate to let
me know.

based on my experience, to troubleshoot this issue, I would like you to be
familiar with CEICW (Configure Email and Internet Connection Wizard) first.
This wizard is specially designed for SBS and helps you configure the
internet access, firewall and email settings of the server. Since your user
could access the internet well, the Internet access and firewall part
should be fine. More information:

825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

For the email part, let me explain it to you in detail:

1. Run the CEICW and go through the Internet and firewall option
2. In the Internet E-mail tab, please click to "Enable Internet E-mail"
3. In the Email Delivery method page, please choose the correct email
delivery method. If you need to forward internet email to your ISP
Smarthost, please input the Smarthost address correctly. If you use DNS to
route emails, please choose this option.
4. Input the correct information in the rest page and finish the wizard.
Note: you could just leave the option unchanged, since your Exchange could
receive internet emails fine.

For delivering the internet emails, if you have hardware router, you should
make sure the Outbound TCP port 25 is opening. For your ISP configuration,
you ISP should allow TCP port 25 outbound communication.

If your SBS server uses ISP smarthost, I would like to bring the following
article to your attention

827601 Cannot send external mail when your smart host server is different
from
http://support.microsoft.com/?id=827601

If the problem persists, I would like to collect following information for
further troubleshooting:

1. What's the error message when the user tries to send internet emails? Is
there any NDR (Non-Delivery Report)? If yes, I would appreciate your time
to forward one of them to me at v-stezhu@xxxxxxxxxxxxxx

2. Please let me know whether you can confirm the email already be send to
ISP.

Please let me know the above information so that I can provide further
assistance on the issue. I am looking forward to your reply.

Have a nice day.

Sincerely,

Steven Zhu
MCSE 2000/2003, MCDBA
Microsoft Online Partner Support

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Relevant Pages

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