Re: E-Mail issue

This site has some DNS/email tests that may be useful...

http://www.dnsreport.com/

--
Allan Williams



"Lesa H." <itsplesa@xxxxxxxxxxxxxx> wrote in message
news:u%23$dbW1VGHA.5692@xxxxxxxxxxxxxxxxxxxxxxx
Les,

Thanks for the prompt response. I figured it was outside of our control,
now I have some ammunition. Does this sound like a DNS problem to you? The
ISP says he's getting my test messages delivered to his account. I just
sent a message asking if he's on the same DNS servers. I think it will be
telling if he is.

Thanks again,

Lesa

"Les Connor [SBS Community Member - SBS MVP]" <les.connor@xxxxxxxxxxxx>
wrote in message news:%23FWhrnzVGHA.4660@xxxxxxxxxxxxxxxxxxxxxxx
Hi Lesa,

If I understand you post correctly; the users sends email to an external
recipient via smarthost (the ISP). The ISP can see the mail arrive, and
leave. But it is never received by the recipient.

If this is the case, then the issue is beyond your control, and doesn't
indicate any problem on your end. The best you can hope for is for the
ISP to use whatever message tracking tools he has available to see where
the message is deliverd to after it leaves his server.

--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius


"Lesa H." <itsplesa@xxxxxxxxxxxxxx> wrote in message
news:e4F$ffyVGHA.2208@xxxxxxxxxxxxxxxxxxxxxxx
I have a client that is using POP3 mail (I know, I'm working on getting
them to change it) and they're having a very strange problem. The mail
comes in fine but when they send, it doesn't always arrive at the
destination but they never get a bounce message. When it works, it always
works for a particular recipient. I've done a nslookup and everything
looks fine. The ISP says that he can see where the mail hits his server
and leaves again. The mail is not getting trapped at a spam filter (at
least in testing when sending to my e-mail account). This happens no
matter where the sender is sending from and it looks like it's happening
on all the accounts in the domain. I also went to dnsstuff and checked
the DNS and MX records there. The records look fine.

Any suggestions?

TIA

Lesa







.

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