Re: HDD driver low memory condition
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Mon, 03 Apr 2006 07:39:38 GMT
Hi Rob,
Thanks for your update. I appreciate your time and efforts to the issue.
I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!
From your current situation, you received randomly error message "lsass.exehas terminated unexpectedly and the system will restart in 60 seconds."
Based on my experience, this behavior may occur if your system is infected
with a virus such as SASSER.
Let us perform the following steps to trouble shoot the issue:
I. First, you may use the following steps to create a read-only file named
''dcpromo.log'' in the "%systemroot%\debug" directory to try to temporarily
prevent the LSASS.EXE from being crashed:
NOTE: %systemroot% is the variable that contains the name of the Windows
installation directory. For example if Windows was installed to the
"c:\winnt" directory the following command will create a file called
dcpromo.log in the c:\winnt\debug directory. The following commands must
be typed in a command prompt (i.e. cmd.exe).
1. To start a command shell, click Start and then click run and type
''cmd.exe'' and press enter.
2. Type the following command:
echo dcpromo >%systemroot%\debug\dcpromo.log
For this workaround to work properly you MUST make the file read-only by
typing the following command:
3. attrib +R %systemroot%\debug\dcpromo.log
II. After that, please contact your antivirus vendor for latest virus
signature update to remove the virus instances from system.
Microsoft? Windows? Malicious Software Removal Tool (KB890830)
http://www.microsoft.com/downloads/details.aspx?familyid=AD724AE0-E72D-4F54-
9AB3-75B8EB148356&displaylang=en
III. To your IIS settings issue, do you have the IIS matabase backup file?
If yes, you can manually restore the IIS metabase to restore your IIS
configuration settings. You can locate the node: IIS console -> servername
(local computer) -> All Tasks -> Backup/Restore Configuration to select the
appropriate metabase file to restore.
Additional Information:
For time critical issues (not business down), we encourage you to contact
CSS directly for more immediate assistance:
International Support (non-US/Canada):
http://support.microsoft.com/common/international.aspx
US and Canada:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone
Hope above information helps. Please let me know if you have further
question on the issue. I am happy to be of assistance to you.
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
From: saikosounds@xxxxxxxxx18:13:46 GMT)
Newsgroups: microsoft.public.windows.server.sbs
Subject: Re: HDD driver low memory condition
Date: 31 Mar 2006 10:13:41 -0800
Organization: http://groups.google.com
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I tried to install SP1 (windows server 2003 SP1) and SBS 2003 SP1 as
per the instruction on the page for installing it.
The windows server 2003 SP1 seemed to install OK but when the system
rebooted we got the blue screen of death (for the first time ever on
this machine) - the error was that the system could not find "cannot
find winsrv".
So, we reformatted and reinstalled SBS 2003 from the CDs, rebooted to
safe mode, and did a full restore (we had done a backup immediately
prior to installing the SP), and now we have an entirely new
problem.......after a seemingly random period of time we get a popup
saying that lsass.exe has terminated unexpectedly and the system will
restart in 60 seconds. I have checked to viruses, and also applied the
hotfix 826819 as recommended as a fix to this problem, but it has not
helped.
At the moment, we can't get the server to stay up long enough to
reconfigure IIS (I was surprised that after doing a full restore all
the IIS settings for sites, VDs, app pools etc were all set to the
default) to get our sites back up and running.
I am now considering doing a fresh reinstall, get all the updates, and
reconfiguring everyting from scratch, though just thinking about that
is making me feel ill.
Any further advice would be much appreciated.
.
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