RE: Remote access issues

Hi Andrew,

Thanks for your update. I am glad to know that things are getting fine now.
You can continue monitor clients for some time and please feel free to let
me know if you need further assistance to the issue. I am glad to help.

Additional information:

I. The remote connection session is disconnected or end is decided by
Terminal Services Configuration. By default the session will not be
ended.¡¡You can set session idle time to end the timeout remote connection
session so that the resources can be released for others. These settings
can be configured in Terminal Services Configuration console.

You can refer to the following steps to configure:

1. Open Terminal Services Configuration ( Start ->Administrators Tools ->
Terminal Services Configuration).
2. In the console tree, click Connections.
3. In the details pane, right-click the connection you want to modify, and
then click Properties.
4. On the Sessions tab, you can configure settings as your needs (End
session time, Idle session limit, active session limit and so on).

*Note: The changes in Terminal Services Configuration will be take effect
when you restart the TS server.

II. There are also some Group Policy settings that you can configure to
disconnect idle Remote Desktop sessions.

The group policy is: [Computer Configuration\Administrative
Templates\Windows Components\Terminal Services\Sessions\Set time limit for
disconnected sessions]

Hope it helps.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

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Date: Tue, 21 Mar 2006 03:16:29 GMT
Subject: RE: Remote access issues
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Hi Andrew,

Thanks for using the SBS newsgroup.

From your description, I understand the issue to be: you can not access
the
member server in SBS domain trough RWW site. If I am off base, please
don't
hesitate to let me know.

Before we go any further, please kindly help me collect some information
to
isolate the issue:

1. What is the exact error message you received when tried to access the
member server by clicking the link "Connect to my company's
application-sharing server"?

2. How about you access other internal workstations by clicking the link"
Connect to my computer at work/Connect to Client Desktops" through RWW
site?

3. What is your meaning of "until i log out and log back in straight
away"?
Do you mean that you can access the member server locally or using Remote
Desktop connection?

4. Does the issue happen on internet workstation or internal workstation?
Please try to access the member server through RWW site from internal
workstation, what is the result? Also please try to access the member
server using RDP in LAN and let me know the result.

5. Have you installed hardware Firewall/Router outside the server? Have
you
installed ISA on the server box? How many network adapters you used on the
server box?

6. Please logon one client workstation in LAN, run command "telnet
computerIP:3389" (no quotation marks) , can you connect to it
successfully?

Note: please change the "computerIP" to the valid internal IP address of
the member server. Also please ensure you have input correct command as I
provided.

If not, pleas paste the output in the newsgroup. And please check the
following settings on the server box:

A. Right-click My Computer and click Properties.
B. On the Remote tab, is the "Enable Remote Desktop on this computer"
checked?
C. Click Select Remote Users, check if the domain user is in the users
list.

Then test telnet again, how about the result?

If the checkbox of "Enable Remote Desktop on this computer" is NOT
checked,
please check it and then run command "gpupdate /force" (no quotation
marks)
on the computer and then logoff and logon the computer.

To access internal computers through RWW from internet, you need publish
the RWW site to internet. You can run CEICW (Configuration E-mail and
Internet Connection wizard) to open related ports in firewall (80, 4125)

*Note: If you have installed any hardware firewall or router outside the
network, you need manually open related ports (80, 4125) on the hardware
firewall or router.

1. Expand Standard Management | To Do List.
2. Click Connect to the Internet in the right pane.
3. Navigate the wizard to Firewall and then select Enable firewall. In the
next page, make sure items you want to publish services are checked in
services configuration page.
4. Click Next and then select Allow access to the following web site
services from the internet.
5. Make sure the Remote Web Workplace is selected and click Next.
6. Click Create a new Web services certificate (input your FQDN as the web
server certificate) and then click Next.
7. Following the wizard to finish it.

It is recommended you take a look at the following KB article to get
detail
steps to configure network connection:

825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

Then please try to test the issue again, what is the result?

Hope above information helps! I am happy to be of assistance to you and
look forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
Date: Mon, 20 Mar 2006 10:53:23 +1000
From: Andrew Mallette <Andrewm270@xxxxxxx>
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when i first connect to our server via remote access i do not get access
to the "my company's application server" until i log out and log back in
straight away. What could be causing this behavior?




.

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