Re: Email Question
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Wed, 29 Mar 2006 07:28:19 GMT
Hi,
Thanks for using the SBS newsgroup. Also thanks for Rosewood's input.
From your description, I understand the issue to be: user received 5.5.0NDR messages. If I am off base, please don't hesitate to let me know.
Before we any further, please help me collect some information to isolate
the issue:
1. What is the exact NDR information? Please save one NDR message in .msg
format and mail to my working mailbox: v-yanniw@xxxxxxxxxxxxx for analyze.
2. Does the issue happen on specific recipients or all messages? If it is
specific recipients, please let me know what they are.
3. Do you mean that issue happens only two days before to the same
recipient?
4. How the user access his mailbox to send messages? Through OWA, Outlook
(RPC over http) or others? Please logon one workstation in LAN with the
home account to send message to the same recipient to test, what is the
result?
Also please enable SMTP logging and message tracking, and then reproduce
the issue. Also please let me know the information: exact sender email,
recipient mail address and time when the issue happens.
Enable SMTP logging:
Open the properties page of the Default SMTP Vitual Server in Exchange
System Manager.
On the General tab, check the "Enable logging" box.
Click Properties, click the Advanced tab and check all the boxes on the
list.
Click OK twice.
Stop and restart the SMTP virtual server.
Try reproducing the issue.
Stop the SMTP virtual server.
Go to the C:\WINDOWS\system32\LogFiles\SMTPSVC1 folder and upload the file
to the thread or mail it to me.
To enable the Message Tracking logs, please perform the steps in the
following KB articles:
823864 Improved Message Tracking Features in Exchange Server 2003
http://support.microsoft.com/?id=823864
821910 How to troubleshoot for Exchange Server 2003 transport issues
http://support.microsoft.com/?id=821910
Please compress all files and send to me, my working mail address:
v-yanniw@xxxxxxxxxxxxx
More information, please refer to:
Receiving 5.5.0 non-delivery reports only from specific domains in Exchange
2000 Server, in Exchange Server 2003, and in Small Business Server 2003
http://support.microsoft.com/kb/300171
Delivery status notifications in Exchange Server and in Small Business
Server
http://support.microsoft.com/kb/284204
I appreciate your time. I am happy to be of assistance to you and look
forward to your reply.
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
From: "Rosewood" <rosewod@xxxxxxxxxxxxxxxxxxx>norton
References: <7BFE8EEF-E79F-476D-8C26-3784509FE8E7@xxxxxxxxxxxxx>
Subject: Re: Email Question
Date: Tue, 28 Mar 2006 14:24:02 -0600
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How is the home user connecting to the server? VPN? RPC over HTTP with
outlook? POP3/SMTP ?
What is the home user's ISP? Does the home user's ISP block port 25
(blocking SMTP)? Does the home user have some kind of software like
systemworks that would block programs?server.
"teabfree" <teabfree@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:7BFE8EEF-E79F-476D-8C26-3784509FE8E7@xxxxxxxxxxxxxxxx
I have a user who has sent/received email effectively for the past couple
of
weeks from his home account. Two days ago the following message is
returned
when trying to email his home account as follows:
"There was a SMTP communication problem with the recipient's email
Please contact your system administrator."
I've read the MS Page on this in reference to a firewall issue, but how
did
it work once and now it doesn't? Nothing on the Network has changed. Any
ideas?
.
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- From: Rosewood
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