RE: Offline Address Book error on send/receive

Hi,

The folders are system folders. You can use the method to reset them
although they are missing. I appreciate your time and efforts to the issue.

Please let me know if you have any further question on the issue. I am glad
to help-)!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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======================================================
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Thread-Topic: Offline Address Book error on send/receive
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Subject: RE: Offline Address Book error on send/receive
Date: Tue, 28 Mar 2006 17:38:02 -0800
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Hi Jenny,

I did follow the article regarding the Schedule+ Free/Busy folder missing
(284200) but it didn't work. The folder does not appear in ESM -> public
folder instances. I have reset the system folders on a test server
successfully but do I need to reset the system folders if the folder
doesn't
exist on the server with the problem?

I'd just like to make sure before I proceed with that. If this fails I
will
make sure to zip the event log and send it to you.

Thanks!

""Jenny wu [MSFT]"" wrote:

Hi,

Thanks for your update. I appreciate your time to the issue.

I am sorry for bring your inconvenience for the incorrect mailbox
address,
my email address is: v-yanniw@xxxxxxxxxxxxxx

Did you follow KB 284200 to reset the SiteFolderServer attribute? After
resetting the SiteFolderServer attribute correctly, have you reboot all
your Exchange Servers and run "outlook.exe /cleanfreebusy" on all your
client computers regardless of where their mailboxes are hosted? I
suggest
that you take a look at the KB article again to check if you process
successfully.

284200.KB.EN-US Schedule+ Free/Busy System Folder Is Missing
http://support.microsoft.com/default.aspx?scid=KB;EN-US;284200

Also we use the Guidgen.exe utility and the ADSI Edit tools refer to the
KB
article 822444 just to reset the system folders, it does not affect
non-system folders. By this way, we can reset the system folder to
default
settings to avoid any changes we have made incorrectly.

How to reset system folders in Exchange Server 2003
http://support.microsoft.com/?id=822444

*Note: After the exchange replication performed successfully, before you
physically retired the older server (Windows 2000 DC) from the network,
have you run the Dcpromo.exe program to remove this computer from the
domain?

If a domain controller is physically removed and the Active Directory
Installation Wizard (Dcpromo.exe) is not run first to demote the domain
controller to a member server, the computer object still exists as a
domain
controller in Active Directory. The previous computer object must be
removed from Active Directory.

For more detail information, please take a look at the following article:
216498 How to remove data in Active Directory after an unsuccessful
domain
controller demotion
http://support.microsoft.com/kb/216498/

If the issue still persists, please also help me collect exchange dump
for
analyze. Please run ExchDump utility on the Exchange server and send me
the
output.

Overview of the ExchDump tool for Exchange 2000 Server and for Exchange
Server 2003
http://support.microsoft.com/default.aspx?scid=KB;EN-US;839116

I appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
Thread-Topic: Offline Address Book error on send/receive
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<YwO3oGYUGHA.4716@xxxxxxxxxxxxxxxxxxxxx>
Subject: RE: Offline Address Book error on send/receive
Date: Mon, 27 Mar 2006 06:33:02 -0800
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Jenny,

Hi, I tried emailing info to you but your email address you listed
failed
as
a valid email address.

""Jenny wu [MSFT]"" wrote:

Hi,

Thanks for using the SBS newsgroup.

From your description, I understand the issue to be: you received
offline
address book can not be download error message after you joined the
SBS
2003 server box to existing domain. If I am off base, please don't
hesitate
to let me know.

Let us perform the following steps to trouble shoot the issue:

I. First please increase the Diagnostic logging level for
MSExchangeSA
to
monitor the process. You can refer to the these steps:

a. Clear the current the log files.

b. In ESM, navigate to the server entry. Open its Properties, on the
diagnostic logging tab, increase logging level to Maximum on the OAL
Generator sub-category of the MSExchangeSA.

c. Restart the Microsoft System Attendant service (Services.msc).

II. Please rebuild Offline Address Lists to see if it helps. you can
follow
these steps:
a. In ESM, navigate to the entry Recipients -> Offline Address Lists.
b. Right click the Default Offline Address List to choose Rebuild
item
to
rebuild the list. Can the process perform successfully?

III. Please follow KB 822444 to reset the system folders in the
Exchange
server to see if it helps.
How to reset system folders in Exchange Server 2003
http://support.microsoft.com/?id=822444

Then please test the issue again, what is the result?

IV. If the issue persists, please kindly help me collect the
following
information for further analyze:

1. Please check if the public folder store can be mounted properly on
the
server box. You can check as follows: in ESM, navigate to entry
Administrator Groups -> first administrative group -> Servers ->
First
Storage Group -> Public Folder Store, Does the store is mounted
properly?

2. Please verify if the Outlook clients can access PF folders. Also
please
look into the Sync Issues folder to check if there are some errors.
If
yes,
please let me know the exact error message. If the Sync Issues folder
is
not shown, please click Go -> Folder List.

3. Please check if the offline address list is pointed to a valid
entry
on
the Properties of the mailbox store. You can check the settings as
follows:
in ESM, navigate to entry Administrator Groups -> first
administrative
group -> Servers -> First Storage Group -> Mailbox Store, right click
to
open its Properties page, under General tab, please ensure the
offline
address lists point to the valid entry (Default Offline Address List).

4. Please verify there are appropriate OAB folders in ESM. Those are
OAB
Version 2, OAB Version 3a, OAB version 4. You can check as follows:
in
ESM,
navigate to entry Administrator Groups -> first administrative group
->
Servers -> First Storage Group -> Public Folder Store -> Public
Folders,
you can check them in the right panel.

5. Please let me know if Associated public folder tree is pointing to
appropriate entry (first administrative group/Public Folders)? And
also
please let me know which object distinguished name you have changed.
Please
describe me more detail about how you processed with adsiedit.

6. Can you help me collect the screen shot of the offline address
book
can
not be download error message and the error message of exoledb.dll
for
analyze?

7. Also please save me text of the application and system log for
analyze:

To save a text copy of Application /System log:

A. Open Event Viewer: Start -> All Programs -> Administrative Tools
->
Event Viewer.
B. Right-click on Application/System log and select "Save Log File
As?".

Please compress all files and mail it to my working mailbox:
v-yannniw@xxxxxxxxxxxxx

I appreciate your time! I am happy to be of assistance to you and
look
forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have
issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you
check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from
your
issue.

Microsoft engineers can only focus on one issue per thread. Although
we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
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From: =?Utf-8?B?QnU3Y2g=?= <Bu7ch@xxxxxxxxxxxxxxxxxxxxxxxxx>
Subject: Offline Address Book error on send/receive
Date: Sun, 26 Mar 2006 14:48:58 -0800
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X-Tomcat-NG: microsoft.public.windows.server.sbs

Recently I installed a new SBS 2003 server in an existing Win2k
domain
(per
MS kb) and everything seemed to go well even though the original
exch
organization was named differently from the new (first
administrative
org).
After the new server was put in and the old server powered off
send/receive
would produce an error that an object could not be found -- the
error
message
points to the offline address book not being able to be downloaded.

I followed a few tips I found and noticed that the Public Folder
properties
in ESM had a blank, greyed out box where the associated Public
Folder
Associated Tree was listed. Another tip I found said to use adsiedit
to
change the distinguished name and now that appears correctly.
However,
the
error still exists and I was directed to check the public folder
instances
of
the OAB folders in ESM...this is where the problem occurs - when I


.

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