RE: Offline Address Book error on send/receive

Hi,

Thanks for using the SBS newsgroup.

From your description, I understand the issue to be: you received offline
address book can not be download error message after you joined the SBS
2003 server box to existing domain. If I am off base, please don't hesitate
to let me know.

Let us perform the following steps to trouble shoot the issue:

I. First please increase the Diagnostic logging level for MSExchangeSA to
monitor the process. You can refer to the these steps:

a. Clear the current the log files.

b. In ESM, navigate to the server entry. Open its Properties, on the
diagnostic logging tab, increase logging level to Maximum on the OAL
Generator sub-category of the MSExchangeSA.

c. Restart the Microsoft System Attendant service (Services.msc).

II. Please rebuild Offline Address Lists to see if it helps. you can follow
these steps:
a. In ESM, navigate to the entry Recipients -> Offline Address Lists.
b. Right click the Default Offline Address List to choose Rebuild item to
rebuild the list. Can the process perform successfully?

III. Please follow KB 822444 to reset the system folders in the Exchange
server to see if it helps.
How to reset system folders in Exchange Server 2003
http://support.microsoft.com/?id=822444

Then please test the issue again, what is the result?

IV. If the issue persists, please kindly help me collect the following
information for further analyze:

1. Please check if the public folder store can be mounted properly on the
server box. You can check as follows: in ESM, navigate to entry
Administrator Groups -> first administrative group -> Servers -> First
Storage Group -> Public Folder Store, Does the store is mounted properly?

2. Please verify if the Outlook clients can access PF folders. Also please
look into the Sync Issues folder to check if there are some errors. If yes,
please let me know the exact error message. If the Sync Issues folder is
not shown, please click Go -> Folder List.

3. Please check if the offline address list is pointed to a valid entry on
the Properties of the mailbox store. You can check the settings as follows:
in ESM, navigate to entry Administrator Groups -> first administrative
group -> Servers -> First Storage Group -> Mailbox Store, right click to
open its Properties page, under General tab, please ensure the offline
address lists point to the valid entry (Default Offline Address List).

4. Please verify there are appropriate OAB folders in ESM. Those are OAB
Version 2, OAB Version 3a, OAB version 4. You can check as follows: in ESM,
navigate to entry Administrator Groups -> first administrative group ->
Servers -> First Storage Group -> Public Folder Store -> Public Folders,
you can check them in the right panel.

5. Please let me know if Associated public folder tree is pointing to
appropriate entry (first administrative group/Public Folders)? And also
please let me know which object distinguished name you have changed. Please
describe me more detail about how you processed with adsiedit.

6. Can you help me collect the screen shot of the offline address book can
not be download error message and the error message of exoledb.dll for
analyze?

7. Also please save me text of the application and system log for analyze:

To save a text copy of Application /System log:

A. Open Event Viewer: Start -> All Programs -> Administrative Tools ->
Event Viewer.
B. Right-click on Application/System log and select "Save Log File As?".

Please compress all files and mail it to my working mailbox:
v-yannniw@xxxxxxxxxxxxx

I appreciate your time! I am happy to be of assistance to you and look
forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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Thread-Topic: Offline Address Book error on send/receive
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Subject: Offline Address Book error on send/receive
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Recently I installed a new SBS 2003 server in an existing Win2k domain
(per
MS kb) and everything seemed to go well even though the original exch
organization was named differently from the new (first administrative
org).
After the new server was put in and the old server powered off
send/receive
would produce an error that an object could not be found -- the error
message
points to the offline address book not being able to be downloaded.

I followed a few tips I found and noticed that the Public Folder
properties
in ESM had a blank, greyed out box where the associated Public Folder
Associated Tree was listed. Another tip I found said to use adsiedit to
change the distinguished name and now that appears correctly. However, the
error still exists and I was directed to check the public folder instances
of
the OAB folders in ESM...this is where the problem occurs - when I click
on
properties ESM hangs up and after a minute or so the store dismounts with
an
error regarding exoledb.dll.


.

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