RE: Cannot access any folders via OWA!
- From: v-stezhu@xxxxxxxxxxxxxxxxxxxx (Steven Zhu [MSFT])
- Date: Mon, 27 Mar 2006 07:57:36 GMT
Hi Sean,
Thanks for posting here.
From your post, my understanding of this issue is: when you access OutlookWeb Access (OWA) in Exchange Server, you receive the following message in
the contents frame of OWA instead of the message list that you expect:
Loading...
If I am off base, please feel free to let me know.
Based on my knowledge, we can try the following steps to troubleshoot the
issue.
Step 1:
================
This issue may occurred by the IIS compression. So please refer to the
following steps to disable the IIS compression.
1. Click Start, point to Programs, point to Microsoft Exchange, and then
click System Manager.
2. Expand Servers, expand ServerName, expand Protocols, and then expand
HTTP.
3. Right-click Exchange Virtual Server, and click Properties.
4. Click the Settings tab.
5. Click to select the Enable Forms Based Authentication check box.
6. To configure compression, click the compression level None in the
Compression box, and then click OK.
7. Click OK.
8. Restart the following services:
Microsoft Exchange System Attendant service
IIS Admin Service
Step 2:
==================
The issue may be caused by incorrect configuration of URLScan or IIS
Lockdown Utility installed on this Exchange Server, more info here:
325965 The URLScan tool may cause problems in Outlook Web Access
http://support.microsoft.com/default.aspx?scid=KB;EN-US;325965
If you install URLScan or IIS Lockdown Utility on this Exchange Server,
please follow the steps in the article below to configure it.
309508 XCCC: IIS Lockdown and URLscan Configurations in an Exchange
Environment
http://support.microsoft.com/?id=309508
Step 3:
=================
Based on my knowledge, the issue may be related to Antirus/Backup
application scanning the following folders in Exchange Server. Please
ensure the following folders are excluded from the application scan list.
1. Exchange databases (default location: Exchsrvr\Mdbdata)
2. Exchange MTA files (default location: Exchsrvr\Mtadata)
3. Exchange temporary files: Tmp.edb
4. Additional log files (default location: Exchsrvr\server_name .log)
5. Virtual server folder (default location: Exchsrvr\Mailroot)
6. Site Replication Service (SRS) files (default location:
Exchsrvr\Srsdata)
7. Internet Information Service (IIS) system files (default
location:\Winnt\System32\Inetsrv)
8. Working folder for message conversion .tmp files. (default location:
Exchsrvr\Mdbdata)
For further test, you can temporarily remove the application to verify the
issue.
Step 4:
================
If the problem persists, please check the following article to troubleshoot
this issue:
Troubleshooting OWA when the contents frame displays "Loading"
http://support.microsoft.com/default.aspx?scid=kb;en-us;280823
After that, please verify the issue. If the issue persists, in order to
have a more concrete idea about the issue, please let me know the following
information.
1. Does the issue happen to specific workstation or all workstations? For
further test, in Exchange Server itself, please access this specific
mailbox with the issue by OWA, and then verify whether the issue occurs
then. If the issue disappears, we can consider the issue may happen
depending on setting of specific workstation.
2. Does the issue happen during internal accessing or external accessing?
This will help us identify whether the issue happens due to Firewall
setting between internal LAN and Internet.
3. Please help me collect the IIS log so that I can perform further
research:
1). Open IIS MMC, right click Default Web Site and then click Properties.
2). Click Website tab and then check Enable logging.
3). Stop the Default Website and rename the existing IIS log files under
C:\WINDOWS\system32\LogFiles.
4). Restart the Default Website and reproduce the OWA loading problem.
5). Go to the following folder: C:\WINDOWS\system32\LogFiles.
6). Send me the log file to my working email address
v-stezhu@xxxxxxxxxxxxxx
Hope this helps. Please let me know the results so that I can provide
further assistance on this problem. I am looking forward to your reply.
Thanks and have a nice day.
Best Regards,
Steven Zhu
MCSE, MCDBA
Microsoft Online Partner Support
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