Re: Problems with Users Exchange Accounts

Hi Steven,

I installed SP2 as suggested, but its not improved anything I'm afraid.
I'm emailing you the new application event log, and also the results
from ldifde. I'm not quite sure what you actually wanted from
ldifde/LDP, so please advise. I captured the whole subtree with:

D:\Support Tools>ldifde -f d:\output.ldf -d "CN=Microsoft Exchange
System Object
s,DC=ubiquisys,DC=local" -p subtree
Connecting to "UBIQ-SERV1.ubiquisys.local"
Logging in as current user using SSPI
Exporting directory to file d:\output.ldf
Searching for entries...
Writing out entries..................
18 entries exported

The command has completed successfully

Adrian

Steven Zhu [MSFT] wrote:
Hi Adrian,

Thank you for the new information. After I deep review the application log
you provide, I find the Event 8011 in the Application Log. But the Event
8011 contains the following error message; please compare the Event 8011
with the correct message:

Portion of your Event 8011 message:
----------------------------------------
(&(USNChanged>=160388)((objectCategory=msExchAddressListService))),

The correct Event 8011 message:
---------------------------------------
(&(USNChanged>=273870)(uSNChanged<=298312)((objectclass=*)))'

In this event description, you notice that the RUS is searching for any
objects that have an uSNChanged attribute value between 273870 and 298312.
The RUS will update this type user object in the Active Directory.
Therefore, the RUS cannot fine the USNChanged attribute of the new user.
Based on my research, I suggest you try to install Exchange Server SP2 on
your server. Please refer to the following technology article to install
Exchange Server SP2:

Service Pack 2 for Exchange Server 2003
http://www.microsoft.com/technet/prodtechnol/exchange/downloads/2003/sp2/dow
nload.mspx

If the issue persists, please try the following steps to solve this issue:

1. Please reconfirm you already click "update now" on Recipient update
service.

2. Please try to run LDP.exe to connect domain controller on your Exchange
server. to do so, please refer to the following knowledge base article:

XADM: Alternative Methods to Obtain a Dump of an Object
http://support.microsoft.com/kb/271201/en-us

Please let me know the result above so that I can provide the further
assistance on the issue. I am looking forward to your reply.

Have a nice day.

Best Regards,

Steven Zhu
MCSE
Microsoft Online Partner Support
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