Re: Problems with Users Exchange Accounts

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Hi Adrian,

Thank you greatly for your efforts on collecting the information and event
log. After I deep review the application log you provide, I still don't
find any error message regarding the RUS, and I still don't find any test
account in the Application log. From your previous reply, it's seemed the
RUS works fine. Please use the following steps to reconfirm the RUS is
working fine:

1. Clear old Application events

1). Open Event Viewer.
2). Right click Application and then click Clear All Events.
3). you may save it for backup purpose.

2. Maximize Diagnostic Logging in ESM

1). Start the Exchange System Manager tool.
2). If administrative groups are enabled, expand Administrative Groups, and
then expand your administrative group. If administrative groups are not
enabled, go to step 3.
3). Expand Servers, right-click the Exchange server that you want to
configure diagnostic logging on, and then click Properties.
4). Click the Diagnostics Logging tab, and then click MSExchangeAL in the
Services list.
5). In the Categories list, click LDAP Operations, click Maximum, click
Address List Synchronization, and then click Maximum.

Note If you are running Exchange 2003, go to step 6. If you are not running
Exchange 2003, go to step 7.
6). Click MSExchangeSA in the Services list, clicks Proxy Generation in the
Categories list, and then clicks Maximum.
7). Click OK.

3. Create a new mail-enabled user in ADUC.

4. In Exchange System Manager, go to Recipients -> Recipient Update
Services. Right-click each item in the right pane and select Update. Then,
please right-click each item again to select Update Now.


Please verify whether the SMTP address appears for new created user.

If the SMTP address doesn't appear for new created user, please collect the
MPS Report and Application log and send to me: v-stezhu@xxxxxxxxxxxxx, and
let me know the test account name which will appear in Event Log.

If you confirm the RUS is work fine, but the email don't delivery to
mailbox, and then please send the detail NDR error message to my work
address: v-stezhu@xxxxxxxxxxxxxx

Please let me know the result above so that I can provide the further
assistance on the issue. I am looking forward to your reply.

Have a nice day.

Best Regards,

Steven Zhu
MCSE
Microsoft Online Partner Support
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