Re: Accessing other users inbox with OWA : works for some accounts only

OK,

here it is:

My company uses "COMPANY" as NetBIOS domain name. The DNS domain name is
"company.local" and the SMTP domain name is "company.com".

1. Create a user (let's call him John Doe) via the wizard and change the
proposed logon name from JohnD to "John", change the email alias from
"JohnD" to "john.doe"
2. Create a mail maintenance account (let's call this account "mail-admin").
Give "mail-admin" full control on the mailbox store

at this stage, if you use http://mail.company.com/exchange/John and the
mail-admin credentials, you can't access the John Doe's inbox via OWA (but
it works from Outlook)

Lauch Active Directory Users and Computers and take a look at John Doe's
properties. In the email addresses you should find two smtp adresses:
john.doe@xxxxxxxxxxx and john.doe@xxxxxxxxxxxxxx
In order to access John Doe's inbox via OWA using the "mail-admin"
credentials you need to add another smtp address to John Doe:
john@xxxxxxxxxxx

You can now access its Inbox via OWA using the mail-admin credentials.

Xavier





""Brandy Nee [MSFT]"" <v-branee@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:STYCxvmRGHA.4940@xxxxxxxxxxxxxxxxxxxxxxxx
Hello Xavier,

Thank you for posting back!

I am sorry for the delayed response due to the weekend. Please understand
that the newsgroups are staffed weekdays by Microsoft Support
professionals
to answer your systems and applications questions. Your understanding is
greatly appreciated!

I am glad to hear that you have found the root cause and the issue has
solved!

Xavier, I would greatly appreciate if you could explain in detail "The
accounts that could not be accessed via OWA all had
"logonname@xxxxxxxxxxx"
missing in the list of email addresses associated to their account". So
the
customers who visit our Newsgroup regularly can benefit from your SBS
experiencing.

It is my pleasure to work with you on this issue, and thanks a lot for
your
time and continuous co-operation in the post!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

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--------------------
From: "Xavier" <xminet@xxxxxxxxxxxxxxxxxxxxxxx>
References: <uUTwB9hPGHA.3984@xxxxxxxxxxxxxxxxxxxx>
<F3s447nPGHA.6000@xxxxxxxxxxxxxxxxxxxxx>
<eGPGU7pPGHA.2668@xxxxxxxxxxxxxxxxxxxx>
<bbdwUQMQGHA.2912@xxxxxxxxxxxxxxxxxxxxx>
<uhdYxwWQGHA.420@xxxxxxxxxxxxxxxxxxxx>
<qfXV5YbQGHA.7064@xxxxxxxxxxxxxxxxxxxxx>
<eLqygBiQGHA.3872@xxxxxxxxxxxxxxxxxxxx>
<fc91jTpQGHA.5836@xxxxxxxxxxxxxxxxxxxxx>
<OAc87mwQGHA.1160@xxxxxxxxxxxxxxxxxxxx>
<ax03ib3QGHA.1456@xxxxxxxxxxxxxxxxxxxxx>
<OGJEZI9QGHA.3192@xxxxxxxxxxxxxxxxxxxx>
<ryio8NCRGHA.7872@xxxxxxxxxxxxxxxxxxxxx>
Subject: Re: Accessing other users inbox with OWA : works for some
accounts only
Date: Fri, 10 Mar 2006 16:27:16 +0100
Lines: 128
X-Priority: 3
X-MSMail-Priority: Normal
X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
X-RFC2646: Format=Flowed; Original
Message-ID: <uRvaecFRGHA.4920@xxxxxxxxxxxxxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
NNTP-Posting-Host: host-85-27-60-122.brutele.be 85.27.60.122
Path: TK2MSFTNGXA03.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
Xref: TK2MSFTNGXA03.phx.gbl microsoft.public.windows.server.sbs:251467
X-Tomcat-NG: microsoft.public.windows.server.sbs

Hello Brandy

*** ISSUE SOLVED *** :-))

One of the tests you made me perform (with a newly created account) made
me
wonder whether there could be something wrong with the way the user gets
created. I therefore took a deeper look at all user properties and rights
of
all my users and found the solution:

My accounts use email adresses like "firstname.lastname@xxxxxxxxxxx" while
they use "firstname" as logon name. The accounts that could not be
accessed
via OWA all had "logonname@xxxxxxxxxxx" missing in the list of email
addresses associated to their account. Adding this email adress solves the
issue, and I can now access their inbox via my dedicated email maintenance
account. During the creation of the user via the wizard, if you overwrite
the choices proposed by the wizard, the address "logonname@xxxxxxxxxxx" is
not created and you can't access the associated mailbox via OWA.

Sorry for the missing files in my previous post, your reply was truncated
in
my NG viewer and I did not saw the end of your post. Do you still want
these
files or do you want me to perform other tests ? Just let me know.

I would like to thank you once again for your time and patience.

Xavier






.

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