RE: SBS 2003 loses internet connection regularly after apllying SP

Hi Richard,

Thanks for your information. I appreciate your time.

Please help me confirm your current situation:

1. Can the SBS server box and client workstations connect to internet
stably now?

2. Have your re-run CEICW wizard to reconfigure the network connection? It
is strongly recommended that you re-run CEICW to see if it help.

825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

3. Please try to re-run Change IP Address tool, what is the result?

If it is still failed, please help me collect the changeiplog.txt file
under the folder: %sbsprogramdir%\support\

I am happy to be of assistance to you.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
===================
Jenny,

More information for you.

1. This server SBS 2003 functioned correctly prior to applying the SBS sp-1
patches and exchange sp-2 patch.

2. At the time I applied the SBS 2003 SP-1 patch and after that the
Exchange SP-2 patch I now recall the this Server crashed. After a cold boot
it came back, but with the symptom of disconnecting itself randomly.
Subsequently I have been trying to fix this problem while working with you
as this is a deployed mission critical server. So, to that end, I re-ran
the "Change Server IP wizard" and got a mixed response. The wizard did not
finish and returned this error message, "error changing SBS nic address"
see attached screen shot, however the server is staying connected reliably
now, but still cannot find it's dns server. returns all the same responses
that I sent you. Also prior to running change server ip wizard, when the
server was disconnecting itself, when attempting to ping the router it
returned "hardware error"

3. Just prior to applying the aforementioned patches to the wooway SBS box
I mounted a new SBS box which I configured identically, single server nic
behind it's own netgear fvx538 on a separate ADSL connection. I patched it
the same way, however it did not crash. It is working fine, While working
with you, I duplicated your instructions and it was able to resolve the dns
query to the server nic.

So, having said this do you still want me to follow these same Instructions?

Thany for your assistance thus far.

Richard
===================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Wed, 08 Mar 2006 06:25:38 GMT
Subject: RE: SBS 2003 loses internet connection regularly after apllying SP
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Hi Richard,

Thanks for your information.

I. For you have installed a hardware router in front of the SBS server,
pleas try to disable EDNS0 to see if it helps.

SBS 2003 supports Extension Mechanisms for DNS (EDNS0) function which
permits the use of larger User Datagram Protocol (UDP) packet sizes.
However, some firewall programs or routers may not permit UDP packets that
are larger than 512 bytes. As a result, these DNS packets may be blocked.
Please disable the EDNS0 and then check the internet performance:

a. Insert SBS 2003 CD2, navigate to \Support\Tools\ Double-click
suptools.msi to install the Windows 2003 support tools.

b. At a command prompt, type the following command, and then press ENTER:

"dnscmd /config /enableednsprobes 0" (without the quotation marks)

The following information appears:

Registry property enableednsprobes successfully reset.
Command completed successfully.

After you run this command, SBS 2003 DNS no longer advertises its EDNS0
capabilities.
As a result, the SBS 2003 DNS server will not be sent UDP packets that are
larger than 512 bytes.

Then please test the issue, what is the result?

II. When the issue happens, please try to restart the DNS Server service
(services.msc) to see if it helps.

If it works, please let me the dns.exe file version under the folder:
C:\WINDOWS\system32\. You can right click the file and choose Properties
to
open its properties page and under version tab, you will find the file
version. Please paste the version here.

If the issue persists, please help me collect the following information:

1. When you re-run CEICW wizard, do you re-configure the connection type,
firewall, DNS server and so on or just choose "Do not change XXX
configuration"?

2. Please help me capture screen shots of the nslookup resolution as
follows:

On the Computer, go to command prompt, type following command:

NSLOOKUP

Please check if the DNS can responds with the IP address of this site.
Then
please input the following URL in command prompt:

www.microsoft.com

Then please take a screen shot of the output.

Please respectively capture a screen shot on the server box and one
workstation when the issue happens and when users can access internet
properly.

3. Please save the system and application log files first and then clean
all logs, then wait to the issue is reproduced again and save me the
application and system logs for analyze.

I appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Tue, 07 Mar 2006 02:38:18 GMT
Subject: RE: SBS 2003 loses internet connection regularly after apllying
SP
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Hi Richard,

Thanks for your update.

Yes, you are right. For the Router provides DHCP service, the Default
Gateway of the NIC on the server box should be Router's internal IP
address.

And the internal client computer's NIC and NIC of the server box should
use
the internal DNS Service (the NIC IP of the SBS server) as the DNS
Server.
And there is only the DNS server be configured on client computers.

The option "Enable LMHOSTS lookup" should be checked.

You take a screen shot of the output for me.

To make a screen shot:

A. Press Alt + Pr Scrn to capture a screen shot.
B. From Start, go to Run, enter pbrush in the Open box, and then click OK.
C. Use Ctrl + V to paste the screen shot to the canvas.
D. From the File menu, go to Save and save as a JPG file.

Also you can save the output of the DOS as follows:

1. Click button in the left top of the DOS interface, choose Edit ->
Mark,
then mark the content you want to copy.
2. Then please choose Edit -> Copy, in this way, you can paste the
content
to file you want to save.

I appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Mon, 06 Mar 2006 10:34:39 GMT
Subject: RE: SBS 2003 loses internet connection regularly after apllying
SP
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Hi Richard,

Thanks for your update.

I am sorry for the delayed response due to weekend. Please understand
that
the newsgroups are staffed weekdays by Microsoft Support professionals
to
answer your systems and applications questions. Your understanding is
greatly appreciated!

Let us perform the following tests to try to trouble shoot the issue:

1. Please verify the following settings to see if the issue can be
resolved:

I. Please double check DNS and Gateway settings:

1. Leave the Default Gateway of the internal NIC blank of the server box.
2. Configure the internal client computer's NIC and both NICs of the
server
box to use the internal DNS Service (the internal NIC IP) as the DNS
Server. And there is only the DNS server be configured on client
computers.

II. Please ensure enable NetBIOS over TCP/IP on client computers, please
check the settings.

1. Right-click My Network Places, and then click Properties.
2. Right-click the external network adapter''s Local Area Connection
icon,
and then click Properties.
3. Click Internet Protocl (TCP/IP), and then click Properties.
4. Click Advanced.
5. Click the WINS tab.
6. Click "Enable NetBIOS over TCP/IP".
7. Click OK, click OK, and then click OK.

2. Please run command "ipconfig /all" (no quotation marks) respectively
on
the SBS server box and one client workstation and email them to me.

3. When the issue happens, please use the NSLookup tool to verify that
DNS
entries are correctly registered in DNS and you can access the
appropriate
DNS records from this workstation. Please paste the output in the
newsgroup
or mail me.

For more information, please refer to the following Knowledge Base
Article:
Using NSlookup.exe
http://support.microsoft.com/?id=200525

4. When the issue happens, please try to ping one external web site
using
IP address from one workstation, what is the result?

Please note: please use the external web site's IP address rather that
FQDN
to test.

4. Have you installed ISA on the SBS server box? If yes, please help me
collect ISA info and firewall logs when the issue happens.

Use the ISAinfo utility to collect the ISA configuration information:

a. Download the file from the following URL:
http://www.isatools.org/isainfo/ISAInfo.zip
b. Extract all files to a folder on ISA server
c. Double click Isainfo.js. This will generate 2 files
ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in
the
current folder.
d. Please send these files to me at v-yanniw@xxxxxxxxxxxxx

4. Gather the ISA Web Proxy and Firewall service logs when reproducing
the
problem:

Enable the full Web Proxy/firewall logging option:
a. Open ISA 2004 management console.
b. Expand the server node and highlight ''Monitoring''.
c. In the right pane, switch to the ''Logging'' tab, make sure the
''Task
Pane'' is showed there.
d. In the ''Task Pane'', click ''Configure Web Proxy Logging'' under
''Logging Tasks'', and then switch the ''log storage format'' from
''MSDE
database'' (default) to ''File''.
e. Switch to the ''Fields'' tab, and then click ''Select All''.
f. Click OK, and then click ''Apply'' to save changes and update the
configuration.
g. Click ''Configure Firewall Logging''. Do step d~f to enable the full
logging options for firewall logging.

Prepare to take the trace:
a. Temporarily stop the Firewall service to clear the current existing
W3C
logs: Monitoring->Services tab, and then right click ''Microsoft
Firewall''
to choose ''Stop''.
b. Go to the log saving directory and clean any existing .W3C logs. By
default, the logs will be saved to ''C:\Program Files\Microsoft ISA
Server\ISALogs''. (Some MDF may not be able to deleted, that''s normal.)
c. Go back to the ISA 2004 management console, and then Start the
stopped
''Microsoft Firewall'' service.

Reproduce the problem:
a. Go to the external client computer. Try to access the RWW web site.
b. Go back to the ISA server. Stop the ''Microsoft Firewall'' service.
Open
Windows Explorer, navigate to the ISA log file folder. Collect the
recent
w3c files. Save them to a zip package as ''isalogs.zip''. Start the
''Microsoft Firewall'' Service.
c. Send the zip packages to me at v-yanniw@xxxxxxxxxxxxx

Regarding to your network printing issue, I would like to suggest you
create a new thread to post. In doing so, it will ensure your issues are
resolved in a timely manner. I am happy to be of assistance to you.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
Thread-Topic: SBS 2003 loses internet connection regularly after
apllying
SP
thread-index: AcY/pDFjG3oMjiK9TYykp/Y3DQKgYQ==
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<RichardHissong@xxxxxxxxxxxxxxxxxxxxxxxxx>
References: <1749DB88-6B68-4D22-AA5E-D26FA30F59A9@xxxxxxxxxxxxx>
<tpBLjQpPGHA.5536@xxxxxxxxxxxxxxxxxxxxx>
Subject: RE: SBS 2003 loses internet connection regularly after
apllying
SP
Date: Sat, 4 Mar 2006 07:56:26 -0800
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Sorry for delay in answer, very busy.

1. The legnth of time it remains connected varies. No error message
presents
itself, we simply can not reach the internt and the internet can not
reach
us. The Intranet continues to operate correctly.

2. No, we do not have any virus or firewall software installed. Though
we
are not using NAT or DHCP from the SBS. We are using a single NIC in
the
box
behind a netgear FVX 530 VPN-Router, all of which worke4d flawlessly
prior
to
the upgrade.

3. Yes, before the update we used Internet Printing to reach our print
server from off site. This no longer works. Server asks you select a
certicicate and there is no certificates to select in the dialog box
presented. Then we get dumped to a "You are not Authorized to view this
page"
error HTTP Error 403.6 page.

I will be collecting and sending the requested information as soon as I
can.

Thanks for your assistance thus far

""Jenny wu [MSFT]"" wrote:

Hi Richard,

Thanks for using the SBS newsgroup.

From your description, I understand the issue to be: the SBS 2003
server
lose internet connection regularly after applied SBS 2003 SP1. If I
am
off
base, please don't hesitate to let me know.

Before we go further, please kindly help me collect some information
to
isolate the issue:

1. How long time the internet connection broke? Can you receive any
error
messages? What is exact error message?
2. Have you installed any anti-virus/ firewall on the server box? If
yes,
please disable them and reboot the server to test.
3. Do you have any other issues after applied the SBS 2003 sp1?

Also please help me collect the following log files for analyze:

1) All files under folder: C:\Program Files\Microsoft
Integration\Windows
Small Business Server 2003\Logs\

2). Please respectively save a text copy of Application /System log:

1). Start -> All Programs -> Administrative Tools -> Event Viewer.
2). Right-click on Application/System log and select "Save Log File
As?".

Please add all the files to a zip file and send to my working mail
address:
v-yanniw@xxxxxxxxxxxxx

I appreciate you time. I am happy to be of assistance to you and look
forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have
issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you
check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from
your
issue.

Microsoft engineers can only focus on one issue per thread. Although
we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
Thread-Topic: SBS 2003 loses internet connection regularly after
apllying
SP1
thread-index: AcY+DdpJiGIc+F+mQbWoBgqN0ohlog==
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From: =?Utf-8?B?UmljaGFyZCBIaXNzb25n?=
<RichardHissong@xxxxxxxxxxxxxxxxxxxxxxxxx>
Subject: SBS 2003 loses internet connection regularly after apllying
SP1
Date: Thu, 2 Mar 2006 07:27:44 -0800
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Hello

After apllying the SP1 to an existing SBS 2003 in proper sequence
then
applying exchange 2003 SP2 the server loses it's internet connection
on
a
regular basis causing me to run the connection wizard over and over
daily
to
regain connectivity.

I also built a new duplicate SBS server 2003 as a lab and it is
experianceing the same issues, any wisdom?

Thanks for your anticipated assistance

Richard











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