Re: SBS 2003 Fax Sharepoint Routing

Hi Julius,

Thanks for post back.

Have you deleted all files under the %temp% directory and then try to
reinstall the Windows fax service to test?

I understand that you had followed the steps to reinstall the Windows and
SBS Fax components, now you can access FAX snap-in but fail to run
''Configure Fax Wizard''. With a successful installation, the following 3
files are installed and put in the folder C:\Program Files\Microsoft
Windows Small Business Server\fax:

" Faxcfg.exe
" Faxcfgc.dll
" Faxcfg.dat

I. If they are here, please also check the following registry keys:

HKEY_Local_Machine\Software\Microsoft\Fax\Routing Extensions\Microsoft
Routing Extension\Routing Methods

Under the Routing Methods node, can you find the registry Key "Folder"?
What is the GUID value? Please note the value should be:
92041A90-9AF2-11D0-ABF7-00C04FD91A4E

If there is not the registry key, I suggest you double check the Faxcfg.dat
file (%SBSProgramDir%\fax\faxcfg.dat) is present and it is not corrupted.

Please double check the %SBSProgramDir%\fax folder and the file
Faxcfg.dat's permissions are set properly.

Also please ensure the content as follows:

Contents of the file include:

<?xml version="1.0"?>

<root>

<extension routingID="{AEC1B37C-9AF2-11D0-ABF7-00C04FD91A4E}"
objectID="{4D585531-BDD5-4dd4-96D2-5E628D1F03D8}" />

<extension routingID="{92041A90-9AF2-11D0-ABF7-00C04FD91A4E}"
objectID="{4D585532-BDD5-4dd4-96D2-5E628D1F03D8}" />

<extension routingID="{AD18492B-746F-4301-9B5D-7B82AFD944E5}"
objectID="{4D585533-BDD5-4dd4-96D2-5E628D1F03D8}" />

<extension routingID="{6BBF7BFE-9AF2-11D0-ABF7-00C04FD91A4E}"
objectID="{4D585534-BDD5-4dd4-96D2-5E628D1F03D8}" />

</root>

If not, I suggest you copy Faxcfg.dat from CD3\sbs\fax\ and then reboot the
server to see if the issue be fixed.

II. If they''re not there, it means that the installation didn''t go
through successfully and we need to check what''s going on in the
installation process. Can you please help to gather the following
information to us (v-yanniw@xxxxxxxxxxxxx) for analysis?

1) All the log files under C:\Program Files\Microsoft Integration\Windows
Small Business Server 2003\Logs.

2) The ''faxsetup.log'' file under ''C:\WINDOWS\''.

III. What is more, please take a look at the following KB article to see if
it helps.

842207 You cannot use the Fax service on a Windows Server 2003-based domain
- http://support.microsoft.com/?id=842207

Hope above information helps!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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Any input or comments in this thread are highly appreciated.
======================================================
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The customer mail content:
====================
Jen,
I finally got the fax service to install. It looks like all the routing
options are ther including the routing to a Sharepoint document library
which was my very first problem. However, now I can run the Fax
Configuration wizard. I click on the Configure Fax Services button in the
Server Mangement console under faxes and this is the message that appears:

"Windows cannot find 'faxcfg.exe'."

Any ideas?
====================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Wed, 01 Mar 2006 12:05:30 GMT
Subject: Re: SBS 2003 Fax Sharepoint Routing
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Hi Julius,

Thanks for your information.

In the faxsetup.log file, we find the following error message:

[02/28/06 14:26:14] [0x0fac] [ ] {
[02/28/06 14:26:14] [0x0fac] [ERR] Call to function
CRouteMAPICalls::Init failed (ec: %ld). failed with 0x00000BB9
(d:\srvrtm\printscan\faxsrv\setup\ocm\fxocmapi.cpp 515)
[02/28/06 14:26:14] [0x0fac] [ ] } (3001)
[02/28/06 14:26:14] [0x0fac] [WRN] Cannot delete XP
Transport Provider 3001
[02/28/06 14:26:14] [0x0fac] [ ] } (3001)

The error code 3001 means ERROR_PRINTER_DRIVER_IN_USE

After researched the issue, let us perform the following steps to see if
it
helps:

1. Delete the file from the %temp% directory and reboot the server. Then
please try to reinstall the fax service again, what is the result?

2. If the issue persists, let us use the Registry Monitor tool to monitor
the registry access information when you try to install the fax service.
This tool can be downloaded from the following link:

RegMon: http://www.sysinternals.com/ntw2k/source/regmon.shtml

2. Familiarize yourself with the Capture and Clear buttons below the menu
bar. You can alternatively use Ctrl+E and Ctrl+X.

3. Stop the capture and clear the current events. This will allow us to
capture minimal activity. There will be some activity that will be
extraneous, but that's okay. We would rather have to much data then not
capture the correct events.

4. Make sure your application is in a state where you are ready to
reproduce the problem (delete related registry keys as I required and try
to reinstall the Windows fax service).

NOTE: In order to see minimal traffic from the utilities close all other
applications that are not involved in the test.

5. Click the capture button or use Ctrl+E to start capturing data.
6. Reproduce the problem(begin to send fax).
7. Stop the capture by clicking the 'Capture' button or use Ctrl+E.
8. Save each capture to a file, zip them up and send them to me for review.

I appreciate your time.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
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issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
=====================
Hi Jenny,

I have followed your instructions to the letter. However, it did not
help.
I could not remove the fax service from windows components or small
business server components because it showed as already being gone or not
installed.

Attatched are the log files as you requested.

Thanks for your help!

-Julius

=====================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Tue, 28 Feb 2006 10:21:33 GMT
Subject: Re: SBS 2003 Fax Sharepoint Routing
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Hi Julius,

Thanks for your post back.

For current situation, let us perform the following steps to try to
resolve
the issue:

1. Please unplug and then reconnect the modem to the SBS server box. Also
please update the modem driver to latest version.
2. Please disable all Anti-virus/ anti-spam applications and perform a
clean install the whole SBS fax service. Please strictly follow the below
steps to do:

Note: please backup the whole registry list first in case any unexpected.

A. Please delete the following registry keys:

1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
4) HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations
registry Keys

B. Please rename the following folders:

1) C:\Program Files\Microsoft Windows Small Business Server\fax
2) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
3) The ''SBSMSI-faxcfg.log'' file under ''C:\Program
Files\Microsoft Integration\Windows Small Business Server 2003\Logs''.
4) The ''faxsetup.log'' file under ''C:\WINDOWS\''.

C. Access Add/Remove Programs, Add/Remove Windows Components,
uncheck ''Fax Services'' to uninstall it.

D. Once it is uninstalled, access Add/Remove Programs to
reinstall it.

E. Then, access ''Add/Remove Programs again'', this time, we
will click ''Change/Remove'' on the ''Windows Small Business Server
2003''
item:

1) Click ''Next'' on the ''Microsoft Windows Small Business
Server
Setup'' page.
2) Click ''Next'' on the ''Windows Configuration'' page.

Note: It states that ''This will take approximately 30 minutes'', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.
3) Now, in the ''Component Selection'' page, choose ''Remove''
before the ''Fax Services'' item.
4) Click ''Next'', and then click ''Next'' again to confirm
''Component Summary''. You will be prompted to insert the SBS 2K3 setup
Disc 1.

F. Once the removal process is completed, access ''Windows Small Business
Server setup'' again in ''Add/Remove Programs'', proceed to the
''Component
Selection'' page, and then choose ''Install'' for the ''Fax Services''
item
to reinstall fax service.

3£® After reinstall the service, please check if the Fax service and
Telephony service is started. If not, please start them to test and let
me
know the result.

If the issue persists, please kindly help me collect the following log
files for analyze:

1) the ''faxsetup.log'' file and all log files like "setup*.*", such as
setuplog.txt, setuperr.log, setupapi.log under the folder: C:\Windows\

2) All the log files under C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs.

I appreciate your time.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
From: "flipman619@xxxxxxxxx" <flipman619@xxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
Subject: Re: SBS 2003 Fax Sharepoint Routing
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When I try to access the Shared Fax MMC Snap-In from the Server
Management Console I get the following error:

Snap-in failed to initialize.
Name: <uknown>
CLSID:{1CA43905-B116-405A-9871-1D79621A745F}


When I try to go to the Phone and Modem Options in the control panel I
get this error:


"Phone And Modem control panel can not be opened. You may have a
problem starting telphony service."


When I try access the properties of the service named "Fax" I get this
error:


"Configuration Manager: The specified device instance handle does not
correspond to a present device."


When I go to the Windows Components window in Add/Remove programs, the
Fax Services is not checked. When I check it to install the Fax
Services, it does not give me any errors. But it doesn't change
anything or fix the problem. Upon going back to the Windows Components

window, Fax services is still unchecked.


So when I try to add Shared Fax Serices using the Change/Remove option
for Windows Small Business Server 2003 in Add/Remove programs, it is
listed as not being installed. When I try to install it I get this
error:


"An error occurred while installing Fax Services. Rerun Setup, and
retry installing Fax Services."


I do not get any errors related to Fax in the event logs.


Any ideas??


-Julius







.