Re: Problem with connect computer wizard

Hi Justin,

Thanks for your update.

By default, the Connectcomputer site does not require authentication. From
your symptom, the security settings of the site should be set incorrect.

I. Please try to test the issue in another workstation and let me know the
result.

1. Quit one workstation from the domain and join in a workgroup. To do so,
see:

Locate in Client Computers in Server Management console and choose the
computer the customer has in right panel. Click Remove from network link to
delete the computer from domain.

295017 How to Change a Computer Name or Join a Domain in Windows XP
http://support.microsoft.com/?id=295017

2. Reset the TCP/IP stack by using the suggestion in the following KB
article:

299357 How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/?id=299357

3. Make sure the Windows XP client is pointing to the SBS 2003 server as
its ONLY DNS server.

4. Setup the client computer by running Setup Client Computer wizard to
setup computer account.

5. Logon the client computer with Administrator permissions and join it to
domain by running http://servername/connectcomputer. And assign appropriate
user accounts to the computer.

What is the result?

II. What is the result of nslookup? When you type "nslookup" (no quotation
marks) and "Enter", does it resolve the internal IP address of the SBS
server box?

Such as: C:\Documents and Settings\Administrator>nslookup
Default Server: sbsnat.smallbiz.local
Address: 192.168.20.1 (internal IP address of the SBS server box)

III. Please collect the IIS metabase and the latest IIS log files further
analyze. Since your IIS log provided me does not include valid information.
Please strictly my steps to collect information.

1. Collect the IIS metabase on SBS Server and send to my working mailbox:
v-yanniw@xxxxxxxxxxxxx for further analysis:

1). On SBS 2003 Server, install .NET Framework Version 1.1:
http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-
8157-034d1e7cf3a3&DisplayLang=en.

2). Install MBExplorer by installing IIS 6 Resource Kit Tools:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en.
3). Once it is installed, access it from Start, Programs, IIS Resources,
Metabase Explorer.
4). In the left pane, right click ''LM'' (under your server computer name)
to choose ''Export to file'', and then save it as IIS.mbk.
5). Compress this mbk file and send it to me for analysis. Please let me
know the password if you set on this iis mbk file.

2. Please collect the IIS log on SBS Server:

1). On Exchange Serves, open IIS MMC, right click Default Web Site and then
click Properties.
2). Click Website tab and then check Enable logging.
3). Stop the Default Website and RENAME the existing IIS log files under
C:\WINDOWS\system32\LogFiles\W3SVC1.

4). Restart the Default Website and reproduce the problem, which will
generate new IIS log file with the exact error.

5). Go to the following folder on SBS Server:
C:\WINDOWS\system32\LogFiles\W3SVC1.
6). Send me the log files to my working email address
v-yanniw@xxxxxxxxxxxxxx And please let me know the alias of the new client
workstation's IP address which encountered the issue.

I appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
======================
Jenny,

Thanks for your comments. See attached when I use the URL as advised. It
first prompts me for a username and password. I entered the administrator
name and password. Web site not found is the next screen to appear

When I enter HTTP://server/ on a PC that is already connected I get OWA

I do not have ISA server installed at present. I have never installed it.

Regards,
Justin
======================

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<1139499254.846068.81840@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
<hnGVIgiLGHA.768@xxxxxxxxxxxxxxxxxxxxx>
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<6tnNsusPGHA.5836@xxxxxxxxxxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Mon, 06 Mar 2006 09:38:04 GMT
Subject: Re: Problem with connect computer wizard
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Hi Justin,

Thanks for your update.

I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!

We need use URL such as http://server/connectcomputer to access the web
site rather than the UNC path. That is used to access files and folders on
computers.

Then please test the issue and let me know the result.

If the issue persists, please help me collect the following information
for
further analyze:

1. Have you installed ISA server on the SBS server box? If yes, please let
me know

Gather the ISA Web Proxy and Firewall service logs when reproducing the
problem:

Enable the full Web Proxy/firewall logging option:
a. Open ISA 2004 management console.
b. Expand the server node and highlight ''Monitoring''.
c. In the right pane, switch to the ''Logging'' tab, make sure the ''Task
Pane'' is showed there.
d. In the ''Task Pane'', click ''Configure Web Proxy Logging'' under
''Logging Tasks'', and then switch the ''log storage format'' from ''MSDE
database'' (default) to ''File''.
e. Switch to the ''Fields'' tab, and then click ''Select All''.
f. Click OK, and then click ''Apply'' to save changes and update the
configuration.
g. Click ''Configure Firewall Logging''. Do step d~f to enable the full
logging options for firewall logging.

Prepare to take the trace:
a. Temporarily stop the Firewall service to clear the current existing W3C
logs: Monitoring->Services tab, and then right click ''Microsoft
Firewall''
to choose ''Stop''.
b. Go to the log saving directory and clean any existing .W3C logs. By
default, the logs will be saved to ''C:\Program Files\Microsoft ISA
Server\ISALogs''. (Some MDF may not be able to deleted, that''s normal.)
c. Go back to the ISA 2004 management console, and then Start the stopped
''Microsoft Firewall'' service.

Reproduce the problem:
a. Go to the external client computer. Try to access the RWW web site.
b. Go back to the ISA server. Stop the ''Microsoft Firewall'' service.
Open
Windows Explorer, navigate to the ISA log file folder. Collect the recent
w3c files. Save them to a zip package as ''isalogs.zip''. Start the
''Microsoft Firewall'' Service.
c. Send the zip packages to me at v-yanniw@xxxxxxxxxxxxx

2. Please use the NSLookup tool to verify that DNS entries are correctly
registered in DNS and you can access the appropriate DNS records from this
workstation.

For more information, please refer to the following Knowledge Base Article:
Using NSlookup.exe
http://support.microsoft.com/?id=200525

I appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
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References: <1137778732.230700.85630@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Fri, 03 Mar 2006 14:06:25 GMT
Subject: Re: Problem with connect computer wizard
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Hi Justin,

Thanks for your information.

From the IIS log, it indicates the authentication process is incorrect.
Please double check if you have enabled Anonymous access. You can refer
to
below steps:

1. Open IIS snap-in.
2. Right click the Default Web site -> Connectcomputer and click
Properties.
3. Click Directory Security tab.
4. Click Edit under "Authentication and access control".
5. Make sure that the only option "Enable anonymous access" is checked.
And
there is no any Authenticated access method is checked.

6. Click Edit under "IP address and domain name restriction".
7. Make sure that "Denied access" has been selected, and Excepting List
is:
127.0.0.1 and internal IP address, such as 192.168.10.1 (255.255.255.0).

The configuration means that only the internal workstations in LAN and
the
server box are permitted to access the web site. Please double check the
configuration and then test the issue again.

I am happy to be of assistance to you.

Have a nice weekend!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.
The customer mail content:
====================
Jenny,

Attached some files as requested

IP Config from Server
IP Config from Client
IIS Log Files
SBSNetSetup Log File

I have also send a bmp showing error in Event Viewer on server. This is
the only error in the event viewer. From memory I have not installed any
new software on the server of late. I cannot give you an exact date
when
we noticed this occured. All I can say is the problem demonstrated
itself
when I tried to setup a laptop I recently purchased. It did work in
November 05 when I setup the last laptop (approx date).

Thanks for your assistance and patience.

--
Regards,
Justin
====================

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Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Tue, 28 Feb 2006 09:17:58 GMT
Subject: Re: Problem with connect computer wizard
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Hi Justin,

Thanks for your update.

Ok, it is fine. I am glad to be assistance to you. Let us perform the
tests
in order in my previous posts to trouble shoot the issue and let me know
the result.

Please note: when tried to join the computer into domain, you need logon
the workstation with local administrator account and ensure you have
added
the SBS Site (http://FQDN/*) in trusted site in IE of the laptop. You
can
refer to the following steps:

a. Start Internet Explorer.
b. On the Tools menu, click Internet Options.
c. On the Security tab, click Local intranet zone, and then click Sites.
d. Click Advanced.
e. In the Add this Web site to the zone box, type the ConnectComputer
server's IP address or the ConnectComputer server's FQDN, and then click
Add.

If the issue persists, please help me collect the following information
for
analyze:

1. Please reproduced the issue and wait 15 minutes to collect the IIS
log
files.

Please refer to the following steps to enable IIS logging:

a. Open IIS MMC, right click Default Web Site and then click Properties.
b. Click Website tab and then check Enable logging.
c. Stop the Default Website and rename the existing IIS log files under
D:\WINDOWS\system32\LogFiles.
d. Restart the Default Website and logon one client workstation with
local
administrator account to try to join it to domain to reproduce the
problem.
e. Go to the following folder: D:\WINDOWS\system32\LogFiles.
f. Send me the log file to my working email address
v-yanniw@xxxxxxxxxxxxxx

2. Also please help me collect the following information for analyze the
issue:

1. Please help me collect IP reports on the server box and one
problematic
workstation by running command "ipconfig /all" (no quotation marks).

2. Please give me the SBSNetSetup.log file from one problematic
workstation, the location is: D:\Program Files\Microsoft Windows Small
Business Server\Clients\SBSNetSetup.log

3. When the issue begin to happen? Have you done any update on the
server
box or on workstation? Can you find any related error event logged on
workstation or on the server box? If yes, please let me know the detail
error information.

I appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.
The customer mail content:
======================
Jenny,

I have be out of the equation on this issue for some time. Wayne has
now
left the company so I have to try and resolve this issue. Yes it is
still
an issue.

Can we resurrect this issue.

What do I need to do.

Regards,
Justin
======================

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Content-Transfer-Encoding: 7bit
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Fri, 10 Feb 2006 09:54:43 GMT
Subject: Re: Problem with connect computer wizard
X-Tomcat-NG: microsoft.public.windows.server.sbs
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Hi Wayne,

Thanks for your information. However the IIS log information is not the
latest. Can you help me collect it again when you reproduced the issue?

Please note: after you reproduced the issue, you need wait 15 minutes
to
collect the log files. Please refer to the following steps to enable
IIS
logging:

a. Open IIS MMC, right click Default Web Site and then click Properties.
b. Click Website tab and then check Enable logging.
c. Stop the Default Website and rename the existing IIS log files under
D:\WINDOWS\system32\LogFiles.
d. Restart the Default Website and logon one client workstation with
local
administrator account to try to join it to domain to reproduce the
problem.
e. Go to the following folder: D:\WINDOWS\system32\LogFiles.
f. Send me the log file to my working email address
v-yanniw@xxxxxxxxxxxxxx

Also please help me collect the following information for analyze the
issue:

1. Please help me collect IP reports on the server box and one
problematic
workstation by running command "ipconfig /all" (no quotation marks).

2. Please give me the SBSNetSetup.log file from one problematic
workstation, the location is: D:\Program Files\Microsoft Windows Small
Business Server\Clients\SBSNetSetup.log

3. When the issue begin to happen? Have you done any update on the
server
box or on workstation? Can you find any related error event logged on
workstation or on the server box? If yes, please let me know the detail
error information.

I appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
======================================================

PLEASE NOTE the newsgroup SECURE CODE and PASSWORD will be updated at
9:00
AM PST, February 14, 2006. Please complete a re-registration process
by
entering the secure code mmpng2006 when prompted. Once you have entered
the
secure code mmpng2006, you will be able to update your profile and
access
the partner newsgroups.

======================================================

When responding to posts, please "Reply to Group" via your newsreader
so
that others may learn and benefit from this issue.

======================================================

This posting is provided "AS IS" with no warranties, and confers no
rights.

======================================================

--------------------
From: "F-13" <Wayne.Horan@xxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
Subject: Re: Problem with connect computer wizard
Date: 9 Feb 2006 07:34:14 -0800
Organization: http://groups.google.com
Lines: 16
Message-ID: <1139499254.846068.81840@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
References: <1137778732.230700.85630@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
<1138796936.079248.166320@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
<vh2XqNBKGHA.1236@xxxxxxxxxxxxxxxxxxxxx>
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Mime-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
X-Trace: posting.google.com 1139499260 1899 127.0.0.1 (9 Feb 2006
15:34:20
GMT)
X-Complaints-To: groups-abuse@xxxxxxxxxx
NNTP-Posting-Date: Thu, 9 Feb 2006 15:34:20 +0000 (UTC)
User-Agent: G2/0.2
X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1;
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Complaints-To: groups-abuse@xxxxxxxxxx
Injection-Info: g14g2000cwa.googlegroups.com;
posting-host=193.120.95.220;
posting-account=DP5nTw0AAABrYzYNee4xmaRWqW0bWGlU
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r
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news.com!198.186.190.247.MISMATCH!news-out.readnews.com!news-xxxfer.read
n
e
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s
.com!postnews.google.com!g14g2000cwa.googlegroups.com!not-for-mail
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:243329
X-Tomcat-NG: microsoft.public.windows.server.sbs

Hi Bill

Thanks for coming back to me on this. I have tried your suggestions,
and I'm still having the same problem, so I have emailed the zip files
as requested. Just a couple of things which probably won't make any
difference, but "default.htm" isn't case sensitive, is it? the page
itself is "default.htm" while it's listed as "Default.htm" under
"Documents" in ConnectComputer properties.

Windows 2003 is installed on the D: drive, so the file locations are
D:\windows\system32\logfiles\w3svc1, D:\Inetpub\ConnectComputer, etc.
rather than C:

Regards
Wayne











.

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