Re: Problem with connect computer wizard

Hi Justin,

Thanks for your information.

From the IIS log, it indicates the authentication process is incorrect.
Please double check if you have enabled Anonymous access. You can refer to
below steps:

1. Open IIS snap-in.
2. Right click the Default Web site -> Connectcomputer and click Properties.
3. Click Directory Security tab.
4. Click Edit under "Authentication and access control".
5. Make sure that the only option "Enable anonymous access" is checked. And
there is no any Authenticated access method is checked.

6. Click Edit under "IP address and domain name restriction".
7. Make sure that "Denied access" has been selected, and Excepting List is:
127.0.0.1 and internal IP address, such as 192.168.10.1 (255.255.255.0).

The configuration means that only the internal workstations in LAN and the
server box are permitted to access the web site. Please double check the
configuration and then test the issue again.

I am happy to be of assistance to you.

Have a nice weekend!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.
======================================================
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The customer mail content:
====================
Jenny,

Attached some files as requested

IP Config from Server
IP Config from Client
IIS Log Files
SBSNetSetup Log File

I have also send a bmp showing error in Event Viewer on server. This is
the only error in the event viewer. From memory I have not installed any
new software on the server of late. I cannot give you an exact date when
we noticed this occured. All I can say is the problem demonstrated itself
when I tried to setup a laptop I recently purchased. It did work in
November 05 when I setup the last laptop (approx date).

Thanks for your assistance and patience.

--
Regards,
Justin
====================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Tue, 28 Feb 2006 09:17:58 GMT
Subject: Re: Problem with connect computer wizard
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Hi Justin,

Thanks for your update.

Ok, it is fine. I am glad to be assistance to you. Let us perform the
tests
in order in my previous posts to trouble shoot the issue and let me know
the result.

Please note: when tried to join the computer into domain, you need logon
the workstation with local administrator account and ensure you have added
the SBS Site (http://FQDN/*) in trusted site in IE of the laptop. You can
refer to the following steps:

a. Start Internet Explorer.
b. On the Tools menu, click Internet Options.
c. On the Security tab, click Local intranet zone, and then click Sites.
d. Click Advanced.
e. In the Add this Web site to the zone box, type the ConnectComputer
server's IP address or the ConnectComputer server's FQDN, and then click
Add.

If the issue persists, please help me collect the following information
for
analyze:

1. Please reproduced the issue and wait 15 minutes to collect the IIS log
files.

Please refer to the following steps to enable IIS logging:

a. Open IIS MMC, right click Default Web Site and then click Properties.
b. Click Website tab and then check Enable logging.
c. Stop the Default Website and rename the existing IIS log files under
D:\WINDOWS\system32\LogFiles.
d. Restart the Default Website and logon one client workstation with local
administrator account to try to join it to domain to reproduce the problem.
e. Go to the following folder: D:\WINDOWS\system32\LogFiles.
f. Send me the log file to my working email address v-yanniw@xxxxxxxxxxxxxx

2. Also please help me collect the following information for analyze the
issue:

1. Please help me collect IP reports on the server box and one problematic
workstation by running command "ipconfig /all" (no quotation marks).

2. Please give me the SBSNetSetup.log file from one problematic
workstation, the location is: D:\Program Files\Microsoft Windows Small
Business Server\Clients\SBSNetSetup.log

3. When the issue begin to happen? Have you done any update on the server
box or on workstation? Can you find any related error event logged on
workstation or on the server box? If yes, please let me know the detail
error information.

I appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
======================
Jenny,

I have be out of the equation on this issue for some time. Wayne has now
left the company so I have to try and resolve this issue. Yes it is still
an issue.

Can we resurrect this issue.

What do I need to do.

Regards,
Justin
======================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Fri, 10 Feb 2006 09:54:43 GMT
Subject: Re: Problem with connect computer wizard
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Hi Wayne,

Thanks for your information. However the IIS log information is not the
latest. Can you help me collect it again when you reproduced the issue?
Please note: after you reproduced the issue, you need wait 15 minutes to
collect the log files. Please refer to the following steps to enable IIS
logging:

a. Open IIS MMC, right click Default Web Site and then click Properties.
b. Click Website tab and then check Enable logging.
c. Stop the Default Website and rename the existing IIS log files under
D:\WINDOWS\system32\LogFiles.
d. Restart the Default Website and logon one client workstation with
local
administrator account to try to join it to domain to reproduce the
problem.
e. Go to the following folder: D:\WINDOWS\system32\LogFiles.
f. Send me the log file to my working email address
v-yanniw@xxxxxxxxxxxxxx

Also please help me collect the following information for analyze the
issue:

1. Please help me collect IP reports on the server box and one
problematic
workstation by running command "ipconfig /all" (no quotation marks).

2. Please give me the SBSNetSetup.log file from one problematic
workstation, the location is: D:\Program Files\Microsoft Windows Small
Business Server\Clients\SBSNetSetup.log

3. When the issue begin to happen? Have you done any update on the server
box or on workstation? Can you find any related error event logged on
workstation or on the server box? If yes, please let me know the detail
error information.

I appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
======================================================

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9:00
AM PST, February 14, 2006. Please complete a re-registration process by
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======================================================

--------------------
From: "F-13" <Wayne.Horan@xxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
Subject: Re: Problem with connect computer wizard
Date: 9 Feb 2006 07:34:14 -0800
Organization: http://groups.google.com
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Hi Bill

Thanks for coming back to me on this. I have tried your suggestions,
and I'm still having the same problem, so I have emailed the zip files
as requested. Just a couple of things which probably won't make any
difference, but "default.htm" isn't case sensitive, is it? the page
itself is "default.htm" while it's listed as "Default.htm" under
"Documents" in ConnectComputer properties.

Windows 2003 is installed on the D: drive, so the file locations are
D:\windows\system32\logfiles\w3svc1, D:\Inetpub\ConnectComputer, etc.
rather than C:

Regards
Wayne







.

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