Re: SBS 2003 KB909544 Sharepoint

Hi Terry,

I have not received your emails till now. If it is too big, please split
them to small and compress them, then send to me. I appreciate your time!
Thanks.

Have a nice weekend!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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Thread-Topic: SBS 2003 KB909544 Sharepoint
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Subject: Re: SBS 2003 KB909544 Sharepoint
Date: Fri, 3 Mar 2006 02:43:21 -0800
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Hi Jenny.

Did you receive any email from me/ I sent two with files attached and a
third with text.

Thanks - Terry

""Jenny wu [MSFT]"" wrote:

Hi Terry,

I am sorry for that I recognized Nicolas as you. I thought that you have
change an email address to communicate with me.

And I have not received your emails attached log files. Please compress
those files and then send to me. If the file is too big, please mail me
in
several emails. I appreciate your time.

Regarding to your error information, please check if the 1000 error
event
is logged in Event Viewer. If yes, please perform the following steps to
see if it helps.

Suggestion 1:
==============
This issue occurs when the SharePoint Timer Service tries to contact the
configuration database when the computer starts or shuts down. By
default,
the configuration database in Windows SharePoint Services is named
STS_config.

The error message that is mentioned in the "Symptoms" section does not
affect the functionality of Windows SharePoint Services or of Windows
Small
Business Server 2003. If you can connect to the Windows SharePoint
Services
Web site successfully, you can safely ignore this error message.

To work around this issue, add the DependOnService registry entry to the
following registry subkey on the server, and then set the
DependOnService
Registry entry to MSSQL$SHAREPOINT:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SPTimer

To do this, follow these steps:

Warning: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system.
Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Click "Start", and then click "Run".
2. In the "Open" box, type "regedit" (without the quotation marks), and
then click "OK".
3. Locate, and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SPTimer

4. On the "Edit" menu, point to "New", and then click "String Value".
5. Type "DependOnService" (without the quotation marks), and then press
ENTER
6. On the "Edit" menu, click "Modify".
7. In the "Value data" box, type "MSSQL$SHAREPOINT" (without the
quotation
marks), and then click "OK".
8. Quit Registry Editor.

For more information, see:
840685 An event ID 1000 error message is logged to the application event
log
http://support.microsoft.com/?id=840685

Try to test, does it work?

Suggestion 2:
==============
Ensure that the SharePoint Configuration Database, the Admin apppool,
and
the SharePoint Timer Service are all running under the same context.

a. Browse SharePoint Central Admin
b. Under Server Configuration, Click Configure Virtual Server for
Central
Administration
c. Select Use an Existing Application Pool
d. Select the application pool that the admin vserver is running under
e. Click OK
f. Run IISReset
g. Restart the SharePoint Timer Service (use the Services MMC or use Net
Stop/Start on sptimer)

Suggestion 3:
==============
Have you applied SP2 for Sharepoint services? If yes, please try to
disable
the loopback check to see if the issue is resolved. You can refer to the
following steps:

1. Click Start, click Run, type regedit, and then click OK.
2. In the Registry editor, locate and then click the following registry
key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa.
3. Right-click Lsa, point to New, and create a DWORD Value.
4. Type DisableLoopbackCheck, and then press Enter.
5. Right-click DisableLoopbackCheck, and then click Modify.
6. In the Value data box, type 1, and then click OK.
7. Quit the Registry editor, and then restart your computer.

More information:
831105 "Unable to Connect to Database" Error Message When You Connect to
a
http://support.microsoft.com/?id=831105

320204 SharePoint Portal Server Does Not Start After You Install MDAC 2.7
http://support.microsoft.com/?id=320204

If it is not the situation, please check my previous post to see if the
symptom is similar with you.

If you want to reinstall the Companyweb site, please strictly follow the
KB
829114 to process.

829114 How to remove and how to install the Windows Small Business
Server
2003 SharePoint Services Companyweb Web site
http://support.microsoft.com/?id=829114

*Important: you should backup the data of the companyweb site so that
you
can restore them backup after you reinstalled the Intranet component.

829112 How to back up and restore http://companyweb data in Windows
Small
Business Server 2003
http://support.microsoft.com/?id=829112

Hope above information helps!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.
The customer mail content:
========================
Good morning Jenny.

Thank you for your reply on the Microsoft newsgroup regarding our
problem
with SharePoint.

I have attached the files that you asked for.

I am not in the UK at the moment (where the server is), I am in the
Netherlands for Carnaval so I am working on this from remote.

The error message is:

"Alert on COURLANDSBS at 24/02/2006 07:48:20
MSSQL$SharePoint service is Stopped.
This service is required as the backend for your SharePoint based
Intranet.
If this service stops, users on your network will not be able to access
your SharePoint based intranet site.
For more information about this event, see the event logs on the server
computer. You can restart this service by using the View Services task
in
the Server Management Monitoring and Reporting taskpad.
You can disable this alert by using the Change Alert Notifications task."
Trying to restart the service does not work and I have seen some other
people with the same problem. The thing that I don't understand is that
the
sharepoint update that downloaded from the Microsoft update site failed
on
install yet it appears to be installed enough to cause the problem.
Anyhow, I am glad that you have offered to assist.
So the above is the answer to your question 1.

Question 2:
Please give me the window update setup log file KB909544 under the
folder: C:\WINDOWS
I cannot find a log file for KB909544 but I have sent you the
windowsupdate
log and the log for kb911927 which looks like it may have been the one
previous to trying 909544. Does this help?
I have an imsins.log which look like it is for a similar time/date.

Question 3
Event log files have been sent from the server. The email address that
it
has been sent from will be ***.
If as you mentioned, this will require the reinstallation of SharePoint,
is
there a step by step guide to doing this as it is within SBS2003. Also,
the
server has a number of areas set up on SharePoint, do we have to back
these
up before we reinstall SharePoint?
Thank you again for your assistance - Terry Dansey
========================

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Thread-Topic: SBS 2003 KB909544 Sharepoint
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<3A37FF40-8017-4502-BA67-394A337A8CBB@xxxxxxxxxxxxx>
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Subject: Re: SBS 2003 KB909544 Sharepoint
Date: Mon, 27 Feb 2006 23:51:27 -0800
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Hi Nicolas.

Please feel free to join in. I saw that you had experienced the same
problem.

This has happened on our customer's site and they have spent some time
putting their companyweb together so we want to retrieve it if possible.

I wasn'tsure if Jenny had replied to your post or my second one.

Regards - Terry

"annesville@xxxxxxxxxxx" wrote:

Terry,

Sorry for butting in! I replied to Jenny's original post of 27 Feb
because I had had the same problem. I did not even look who her port
was addressed to! Never the less, perhaps my info is useful?

Jenny: When I reinstalled the intranet portion of SBS as per KB829114,
then KB909544 update applied correctly. The first time I attempted to
install KB909544, when it failed, it was installing amongst a couple
of
other updates in one batch. If I ever do it again, I will ensure at
least one clean reboot before attempting to install it.

My biggest concern was not that I had lost our Companyweb site (we use
it more for playing with than anything useful, fortunately) but what
would we would do if one of our customer's sites had the same problem
since we were stuggling to get and response out of Microsoft,
supposedly because of high work load.

Regards,

Nicolas Noakes







.