Re: IMAP4 Server - interesting phanomen

Hi Matthias,

Thanks for your update.

For your SBS 2003 is a non-English version, I suggest that you contact the
local CSS for support. And different versions may have different issue and
solutions and this newsgroup is for English version support. The reason why
we recommend posting appropriately is you will get the most dedicated pool
of respondents, and other partners who the newsgroups regularly can either
share their knowledge or learn from your interaction with us. Also, this
is to make sure that the responders can better track the problem Thank you
for your understanding.

Please visit our Worldwide sites support page and find support resources
that are provided. You can find your worldwide site here:
https://partner.microsoft.com/global/30000104

Additionally you can check the Diagnostic Logging self to check the cause.

Also if you want to check if there is some group policy leads the problem,
you can refer to the following steps to create group policy result report
to find the clue.

1. On the SBS server, click Start -> Run, type in "gpmc.msc", click OK.
Right-click Group Policy Results and click Group Policy Results Wizard...,
click Next, select "Another computer", type the name of a "problematic"
client and click Next. Select "Select a specific user" and then select the
user who has the problem, click Next. Follow the instructions to generate a
group policy result report, right-click the report and click Save Report.

2. Logon the client with problematic user account, install the GPMC tool
and re-create a Group Policy results by choosing "This Computer", "Current
User".

You can down the tool and get more information in the following link:
http://www.microsoft.com/windowsserver2003/gpmc/gpmcwp.mspx

Hope it help!

Have a nice weekend!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
From: "Matthias Eisner" <tw03e014@xxxxxxxxxxxxxxxxx>
References: <O5JkGjTPGHA.420@xxxxxxxxxxxxxxxxxxxx>
<3GLnW$aPGHA.5656@xxxxxxxxxxxxxxxxxxxxx>
Subject: Re: IMAP4 Server - interesting phanomen
Date: Fri, 3 Mar 2006 11:40:29 +0100
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Hi!

Sorry for the late answer but I had no time before.

First of all, many thx for your detailed answer!

There is just one single thing I have to add to my explanation. The
clients
r not using an IMAP4 Client. I did all tests directly on the server using
telnet. The goal is to logon with a mobile phone (independent which
operating system is on the phone) and read mails. It is a good thing if u
don´t want to use Blackberry.

The affected clients r not able to logon on the POP3 Server too. So, what
I
guess is, that the servers r working properly but is it possible that
there
is a group policy which is reconfiguring something at the users objects
which I can´t affect?? This is just an idea.

I now turned on the logging as u described but I think it will not help
much
because this server is in german :-))

Greetz
Matthias

""Jenny wu [MSFT]"" <v-yanniw@xxxxxxxxxxxxxxxxxxxx> schrieb im Newsbeitrag
news:3GLnW$aPGHA.5656@xxxxxxxxxxxxxxxxxxxxxxxx
Hi Matthias,

Thanks for using the SBS newsgroup.

From your description, I understand the issue to be: users can not logon
the IMAP4 client. If I am off base, please don't hesitate to let me know.

Before we go further, please kindly help me collect some information to
isolate the issue:

1. When the affected users try to logon the IMAP4 client, what error
message is prompted? Can you help me capture a screen shot when you
reproduce the issue?

2. Please test if the affected users have correct IMAP4 connectivity to a
mailbox that is located on the Exchange computer using Telnet command.
Please let me know the result. Please refer to the following article to
test IMAP4 connectivity.

How to verify basic IMAP connectivity by using Telnet
http://support.microsoft.com/?id=189326

3. Please try to logon the OWA or POP3 mail clients with the affected
user
account, what is the result?

4. Please logon the user account to another workstation to test the
issue,
what is the result?

5. Please enable Diagnostic Logging of the IMAP4, then reproduced the
issue
and give me the log files for analyze. The detail steps:

a. Open Exchange Administrator. Select your Exchange Sever and click
Properties.
b. On the Diagnostic Logging tab, select IMAP4Svc.
c. In the right pane, select each of the items and choose Maximum.
d. Restart Exchange server to force a start event.
e. Then please reproduced the issue, wait some times to collect
application
log for me.

To save a text copy of Application /System log:

A. Open Event Viewer: Start -> All Programs -> Administrative Tools ->
Event Viewer.
B. Right-click on Application/System log and select "Save Log File As?".

I appreciate your time to collect information. I am happy to be of
assistance to you and look forward to your reply!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
From: "Matthias Eisner" <tw03e014@xxxxxxxxxxxxxxxxx>
Subject: IMAP4 Server - interesting phanomen
Date: Wed, 1 Mar 2006 15:02:26 +0100
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Hi @ All!

I have a quite interesting thing with an IMAP4 virtual server in a SBS
2k3.

If I create a new user (account, mailbox) this user is able to logon to
the
IMAP4 virutal server. After some time, the users are not able to logon
but
everything else works fine. So, for testing I created a simple testuser.
For
the last 1,5 weeks this user is able to logon to this IMAP4 server. The
only
difference between this user and all the others is, that I never
performed
a
client logon with this account.

Does anyone have some ideas what is going around here, because this
problem
really drives me nuts.

Many thx

Greetz








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