RE: Memory Usage - HelpSvc
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Fri, 03 Mar 2006 06:23:04 GMT
Hi Art,
Thanks for using the SBS newsgroup.
From your description, I understand the issue to be: you received criticalalert messages and found process helpsvc takes up too much memory. If I am
off base, please don't hesitate to let me know.
Before we go further, please kindly help me collect some information to
isolate the issue:
1. How you know the alert shows that it is MSDE takes up high memory? Can
you save the alert message to a .msg format file and email to me for
analyze.
2. If you can sure that is the process helpsvc takes up to much memory, you
can refer to the following steps to try to trouble shoot the issue:
According to my experience, this behavior can occur if one or more of the
PCHealth components in your computer are damaged or there is a malware on
this computer. Therefore, please make sure that the computer is virus free
and then try the following steps after temporarily disabling your
anti-virus software:
1. It is important to note if you have recently made alterations to your
computer before this problem occurred, or if the Help and Support Center
ever worked correctly. If you have recently made alterations to your
computer before this problem occurred, try to undo the changes you made or
uninstall the hardware or software that could have caused the issue. After
you do so, test to determine if the issue is resolved, and if it is, skip
the remaining steps. If the issue is not resolved, continue to the next
step.
2. Remove the .cab files from the Packagestore folder, and then rebuild the
original Help and Support Center:
a. Click Start, click Run, type "cmd" (without the quotation marks), and
then click OK to open a command prompt. Type "net stop helpsvc" (without
the quotation marks), and then press ENTER.
b. Type "cd /d <windir>\pchealth\helpctr" (without the quotation marks),
where <windir> is the Windows folder, and then press ENTER.
c. Type "rd packagestore /s /q" (without the quotation marks), and then
press ENTER.
d. Type "cd binaries" (without the quotation marks), and then press ENTER.
e. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without
the quotation marks), and then press ENTER.
f. If any of the following processes are running, stop them:
helpsvc.exe
helphost.exe
helpctr.exe
To stop a process, right-click the taskbar, and then click Task Manager.
Click the Processes tab, click the process you want to stop, and then click
End Process.
g. At the command prompt, type "net start helpsvc" (without the quotation
marks), and then press ENTER.
3. If the Help and Support Center has not been customized by an OEM, skip
to the next step. If the Help and Support Center has been customized by an
OEM, completely refresh the Help and Support Center:
a. Click Start, click Run, type "cmd" (without the quotation marks), and
then click OK to open a command prompt. Type "net stop helpsvc" (without
the quotation marks), and then press ENTER.
b. Type "cd /d <windir>\pchealth\helpctr" (without the quotation marks),
where <windir> is the Windows folder, and then press ENTER.
c. Type "rd packagestore /s /q" (without the quotation marks), and then
press ENTER.
d. Type "rd installedskus /s /q" (without the quotation marks), and then
press ENTER.
e. Type "cd binaries" (without the quotation marks), and then press ENTER.
f. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without
the quotation marks), and then press ENTER.
g. Type "start /w helpsvc /register" (without the quotation marks), and
then press ENTER.
h. If any of the following processes are running, stop them:
helpsvc.exe
helphost.exe
helpctr.exe
To stop a process, right-click the taskbar, and then click Task Manager.
Click the Processes tab, click the process you want to stop, and then click
End Process.
i. At the command prompt, type "net start helpsvc" (without the quotation
marks), and then press ENTER.
Hope above information helps! I am happy to be assistance of you and look
forward to your reply!
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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Thread-Topic: Memory Usage - HelpSvcit
thread-index: AcY+DiHiMmDWg89tQ5ac8vc7NLxO3A==
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From: "=?Utf-8?B?QXJ0aw==?=" <Artk@xxxxxxxxxxxxxxxxxxxxxxxxx>
Subject: Memory Usage - HelpSvc
Date: Thu, 2 Mar 2006 07:29:44 -0800
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Recently getting critical alert messages about memory consumption. Thought
was MSDE but using the pointer given here shows it is not. Helpsvc showsas
using high memory usage and CPU usage - daily report shows 99% in two-
different process ID's yesterday.
Looked all over for this helpsvc issue - no luck.
Hopefully someone has observed this behavior - SBS 2003 patched up to date
no SP1.
Thanks,
Art
.
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