RE: IMAP4 Server - interesting phanomen

Hi Matthias,

Thanks for using the SBS newsgroup.

From your description, I understand the issue to be: users can not logon
the IMAP4 client. If I am off base, please don't hesitate to let me know.

Before we go further, please kindly help me collect some information to
isolate the issue:

1. When the affected users try to logon the IMAP4 client, what error
message is prompted? Can you help me capture a screen shot when you
reproduce the issue?

2. Please test if the affected users have correct IMAP4 connectivity to a
mailbox that is located on the Exchange computer using Telnet command.
Please let me know the result. Please refer to the following article to
test IMAP4 connectivity.

How to verify basic IMAP connectivity by using Telnet
http://support.microsoft.com/?id=189326

3. Please try to logon the OWA or POP3 mail clients with the affected user
account, what is the result?

4. Please logon the user account to another workstation to test the issue,
what is the result?

5. Please enable Diagnostic Logging of the IMAP4, then reproduced the issue
and give me the log files for analyze. The detail steps:

a. Open Exchange Administrator. Select your Exchange Sever and click
Properties.
b. On the Diagnostic Logging tab, select IMAP4Svc.
c. In the right pane, select each of the items and choose Maximum.
d. Restart Exchange server to force a start event.
e. Then please reproduced the issue, wait some times to collect application
log for me.

To save a text copy of Application /System log:

A. Open Event Viewer: Start -> All Programs -> Administrative Tools ->
Event Viewer.
B. Right-click on Application/System log and select "Save Log File As?".

I appreciate your time to collect information. I am happy to be of
assistance to you and look forward to your reply!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
From: "Matthias Eisner" <tw03e014@xxxxxxxxxxxxxxxxx>
Subject: IMAP4 Server - interesting phanomen
Date: Wed, 1 Mar 2006 15:02:26 +0100
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Hi @ All!

I have a quite interesting thing with an IMAP4 virtual server in a SBS 2k3.

If I create a new user (account, mailbox) this user is able to logon to
the
IMAP4 virutal server. After some time, the users are not able to logon but
everything else works fine. So, for testing I created a simple testuser.
For
the last 1,5 weeks this user is able to logon to this IMAP4 server. The
only
difference between this user and all the others is, that I never performed
a
client logon with this account.

Does anyone have some ideas what is going around here, because this
problem
really drives me nuts.

Many thx

Greetz




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