Re: RWW users disconnecting

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Tony,

I'm glad to see someone else has been having this same issue. I have
this issue on several of my servers i've setup, it only appears to happen in
the /remote phase not the /exchange phase. For a while I had a wireless wan
connection that I thought was causing the problem, but I still have the
problem on our new T1.
Most of my customers have different routers, internet connections, etc.,etc,
so I don't think it's an internet issue.

Have you been able to replicate this problem internally?
http://servername/remote
Is your server setup with or without ISA?


Take Care,
Tony M. (the other one)



"Les Connor [SBS Community Member - SBS M" wrote:

Hi Tony,

If the error is because the connection is interrupted, then you have to
solve that problem. You might try the 'black hole router' discovery process,
which may result in a solution - specifically MTU settings on either or both
the remote workstation end, and the SBS end. On the SBS end, the setting is
generally adjusted at the router, so it is set for the entire lan.

This is not an uncommon issue with xDSL connections.

159211 Diagnoses and Treatment of Black Hole Routers
http://support.microsoft.com/?id=159211


--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius


"Tony" <tony@xxxxxxxxxxxxxx> wrote in message
news:OxD$ze6OGHA.3264@xxxxxxxxxxxxxxxxxxxxxxx
I would imagine it would be. Unfortunately there is no way I can find out
at this time (I don't have any one at a remote site right now to let me
know). As I mentioned earlier, the recovery time is much shorter now that
I have applied the hotfix. Before, I had to wait around 5-10 minutes
before the server would respond to my request. Now it is under a minute.
I can ping the server though, when I get the "page cannot be displayed"
message after "booting" me off the system, so I know that it is not my
internet connection. Any other thoughts or suggestions. Thanks for your
time.

Tony

"Les Connor [SBS Community Member - SBS MVP]" <les.connor@xxxxxxxxxxxx>
wrote in message news:utVgCbnOGHA.3100@xxxxxxxxxxxxxxxxxxxxxxx
What happens if you purposely down your internet connection when using
RWW/connect to computer? Do you get the same message.?

--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius


"Tony" <tony@xxxxxxxxxxxxxx> wrote in message
news:uK64W4UOGHA.1312@xxxxxxxxxxxxxxxxxxxxxxx
Susan,

Well, after applying this hotfix I am finally testing it remotely and
guess what. I was just "booted" off of our LAN a few minutes ago. As I
may have mentioned earlier, when I get the "An internal error has
occurred" message, I click on "O.K." and then get a "Page cannot be
displayed" page in my browser (IE 6) I normally have to wait for 5-10
minutes before I can connect back to the server and log in again. This
time I was able to reconnect after only 30 seconds or so.

Any other ideas or suggestions? Thanks in advance for your help.

Tony

"Tony" <tony@xxxxxxxxxxxxxx> wrote in message
news:efQW9MHOGHA.3788@xxxxxxxxxxxxxxxxxxxxxxx
Susan,

Thanks for the info. I'll let you know soon how it goes.

Tony

"Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]" <sbradcpa@xxxxxxxxxxx>
wrote in message news:eFWAS3$NGHA.2320@xxxxxxxxxxxxxxxxxxxxxxx
That one

Download details: Update for Windows Server 2003 (KB898060):
http://www.microsoft.com/downloads/details.aspx?FamilyId=A0245532-0ACE-4B85-85BF-758E936173DF&displaylang=en


Tony wrote:

Susan,

Thanks for the reply. There is only one router between our LAN and
the Internet. I do not know exactly how many may be between my remote
users and our LAN. In regards to the patch, I read the KB898060 and
it references another patch for the system (KB913446) that includes a
link to patch MS06-007. Is this the patch you are referring to? I
have downloaded it but have not yet applied it, I will await further
instructions. Thank you for your help and patience.

Tony


"Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]"
<sbradcpa@xxxxxxxxxxx> wrote in message
news:eu7wY1%23NGHA.3728@xxxxxxxxxxxxxxxxxxxxxxx

What routers are between you and that and do you have this patch in
place?

Installing security update MS05-019 or Windows Server 2003 Service
Pack 1 may cause network connectivity between clients and servers to
fail:
http://support.microsoft.com/kb/898060/


Tony wrote:


Hi all,

I have been following a thread from CSHerman beginning October 25,
2005. I have been having the exact same issues with RWW and users
being disconnected while actively typing. Following is my setup.

SBS 2003 standard with SP1
Sharepoint Services with SP2 update

Workstations are XP Pro with SP2
- IE v6 with the pop-up blocker disabled

The exact problem I am having is this:

A user (from the internet) connects to RWW and logs in. The user
(or administrator) then chooses to "Connect to Client Desktops".
The user again logs in and begins working as if they were sitting at
their desk. After a random period of time (my results have shown
anywhere from 10 minutes to nearly an hour) the user is disconnected
and the following message is displayed.

VBScript: Remote Desktop Disconnected
An internal error has occurred.

Clicking on the link for the "Main Menu" then displays the standard
"Page cannot be displayed" message. Shutting down the browser and
then restarting it and attempting to reconnect to the LAN using RWW
will continue giving the user "The page cannot be displayed" message
for about 5-10 minutes. After this time the user can now reconnect
to the RWW and reconnect back to their desktop where they will find
it in the exact same state that they left it in. Again after a
random amount of time they will again be disconnected and blocked
completely from the RWW only to start the whole cycle again.

I have tried using Remote Desktop from the Internet and directly
bypassing RWW and have not had any disconnects (this I believe shows
that it is not my router but rather an issue with RWW and Windows
SBS 2003 server). I read in CSHerman's thread that he noticed that
after installing Share Point Services SP2 update he was able to
replicate the problem on other SBS 2003 servers. My question is has
anyone been able to solve this issue. There seems to be quite a few
of us having it (or something similar). Thanks in advance for any
help/insight you can provide.

Tony

















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