RE: Catchall not working, EXTERNALLY?

Hi Leslie,

Thanks for your post back.

I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!

What is the exact error message you received? Can you capture a screen shot
for me?

After you reinstalled the workstation, have you re-created user account to
the workstation? Which email client application you used to connect to the
Exchange server?

I appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
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please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
=====================
Hi Jenny,

Hope you're still willing to help me out!
I just had to reinstall my workstation, and all of a sudden I can't connect
to the exchange anymore. I followed your instructions, the ones you sent me
before.

However, I now constantly get:
(translated) The name is unknown. The name does not match a name in the
address list.

Any idea what so ever?

Hope to hear from you soon!

Leslie
=====================

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X-Tomcat-ID: 308713175
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MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Wed, 04 Jan 2006 10:24:43 GMT
Subject: RE: Catchall not working, EXTERNALLY?
X-Tomcat-NG: microsoft.public.windows.server.sbs
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NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122

Hi Leslie,

Thanks for your update by mail. I am glad to know that things are getting
fine now. I appreciate your time and effort to try my suggestions and get
this resolved.

Please feel free to post back when you need further assistance on this
issue and we are glad to help.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

The partner mail content:
===================
Hi Jenny,

Thanks, happy new year to you too.
So far, I think I get everything...

So busy with many things, but we will start using the exchange server fully
in 1-2 weeks!
===================

--------------------
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<44VZuOjAGHA.3764@xxxxxxxxxxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Thu, 22 Dec 2005 09:56:16 GMT
Subject: RE: Catchall not working, EXTERNALLY?
X-Tomcat-NG: microsoft.public.windows.server.sbs
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Hi Leslie,

Thanks for your update by mail.

Exchange server 2003 supports multiple clients, such as OWA, MAPI
(Outlook), POP3, IMAP4 and so on. Whether or not all mails received by
these clients store in Exchange server store depends on the client
configuration.

To leave mails in Exchange server mailbox store received using Outlook,
you
can refer to the following steps:

1. Open Outlook, locate Tools menu -> Email Accounts¡­ item to open
E-mail
Account configuration page.

2. Check checkbox "View or change existing Accounts", click Next button.

3. In next page, choose entry your exchange server in list, please ensure
you have choose "Mailbox - username" in the "Deliver new e-mail to the
following location" dropdown list. It is by default configuration. And
then
click Finish button to finish configuration.

In this way, mails will be stored in Exchange server store, use can
access
it from OWA or other computers.

To pop3 account, we can configure the POP3 connector to download emails
and
leave them on the Exchange server.

1. Open Outlook, locate Tools menu -> Email Accounts¡­ item to open
E-mail
Account configuration page.

2. Check checkbox "View or change existing Accounts", click Next button.

3. In next page, choose entry one POP3 connector in list, click Change
button to open the POP3 connector settings page.

4. Click More settings button, under Advanced tab, Please check box of
"Leave a copy of the message on the server" and set days you want to keep
on server. And then click finish to complete the configuration.

Hope it help! I am happy to be assistance of you-)!

Merry Christmas!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.
The customer mail content:
=======================
Hi Jenny,

Thanks for getting back to me.
Kind of a bummer that I can't send from more than one FROM address... :(

Anyway, I do have another small question.

In my outlook, I now have 1 POP account and one Exchange account.
This seems to work for me, except for 2 small things.

herps@xxxxxxxxxx is for my exchange account (delivery and storage on
exchange server),
herps@xxxxxxxxxxxx is for the POP account (local delivery)

- However, when it checks mail, it DOWNLOADS it from the exchange server.
It
does not keep it there.

- Also, all the mail in the Inbox seems to be stored locally. If I access
it
on another workstation or webmail, it isn't there.
SUBFOLDERS however, DO get stored on the exchange server...

Any idea?

Best regards,
=======================

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Content-Transfer-Encoding: 7bit
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Fri, 16 Dec 2005 11:27:19 GMT
Subject: RE: Catchall not working, EXTERNALLY?
X-Tomcat-NG: microsoft.public.windows.server.sbs
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Hi Leslie,

Thanks for your update by mail. I am sorry for delay response for my
OOF.
Please check my answers below.

Q: When I open the connection (over internet) to my exchange account, it
asksfor a password. Is there a way I can configure it so it
automatically
has mylaptop? E.g. on designated workstations which are only used by
me..?

A: I am afraid you can not. It is for security consideration. The Form
Based credential check provides more security for your mailboxes and it
don't allow us to save password in client workstation.

Q: The data, where is it stored? Locally, on my workstation, or on
theexchange server? How do I check?

A: the data is stored on the Exchange server side. It just a interface
to
access your mailbox from internet and provide more convenience for
business. The data will not be saved in client side.

Q: When I reply to an E-Mail, I have the option to select "Accounts".
(next
to the send button). In there, I find the 3 accounts. I select the
account
to send FROM, and it sends it as user@xxxxxxxxxxx, oruser@xxxxxxxxxxxxxx

I checked with exchange over internet, and webmail, but I can not find
this
option. Is there a way to simulate this?

A: the OWA interface works based on Exchange server, it only supports to
send mails using the primary SMTP address. So we can not simulate that.

Please feel free to let me know if you have any further question on the
issue. I am happy to be assistance of you!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.
The customer mail content:
===================
Hi Jenny,

Thanks so much for your help!
This is exactly what I was looking for...

Now, I have faith in this product. I think we can offer this to our
clients
as well. We offer dedicated/collocation hosting services, and I know
quite
a
few people who'd care for this...

I do have a few quick questions, before the catchall becomes useful:

- When I open the connection (over internet) to my exchange account, it
asks
for a password. Is there a way I can configure it so it automatically
has
my
laptop? E.g. on designated workstations which are only used by me..?

- The data, where is it stored? Locally, on my workstation, or on the
exchange server? How do I check?

- Also, very important for myself, but also for customers:
I now still use outlook 2003 with POP3 boxes on my linux servers.
I now have 3 POPs accounts, that download the mail.
I have created rules, so *@domain1.com goes in folder DOMAIN1.
*@domain2.com goes in folder DOMAIN2, etc etc...
This works great.

Now.. When I reply to an E-Mail, I have the option to select "Accounts".
(next to the send button). In there, I find the 3 accounts. I select the
account to send FROM, and it sends it as user@xxxxxxxxxxx, or
user@xxxxxxxxxxxxxx

I checked with exchange over internet, and webmail, but I can not find
this
option. Is there a way to simulate this?

Again, thanks so much for your help. Very much appreciated.

Best regards,
Leslie Herps
Vivizi Hosting B.V.
===================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Tue, 13 Dec 2005 11:26:42 GMT
Subject: RE: Catchall not working, EXTERNALLY?
X-Tomcat-NG: microsoft.public.windows.server.sbs
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Hi Leslie,

Thanks for your update!

For your situation, I would like to suggest you configure RPC over
HTTPs
to
meet your needs. For your convenience, I list the detail steps to
configure
it.

To enable RPC over HTTPs in SBS environment, you can refer to the
following
steps:

I. When you run CEICW, you need enable firewall and then the Services
Configuration page and the Web Services Configuration page will appear
later. In these pages, you can configure firewall to open related ports
to
allow specific traffic transfer and publish some web services to
internet.
Additionally, if your hardware router supports UPnP, this wizard will
automatically help you open related ports.

I would like to list the steps for your reference:

1. Expand Standard Management | To Do List.
2. Click Connect to the Internet in the right pane.
3. Navigate the wizard to Firewall and then select Enable firewall. In
the
next page, make sure the E-mail item is checked in services
configuration
page.
4. Click Next and then select Allow access to the following web site
services from the internet.
5. Make sure Outlook via the internet, Remote Web Workspace items are
selected and select any additional services, such as Outlook Web
Access,
that you require. click Next.
6. On the Web Server Certificate page, select the Web server
certificate
type, and then click Next. You can choose to either install a new Web
server certificate or locate a third-party certificate.
7. The wizard automatically configures Exchange, IIS, and the RPC proxy
registry entries.

I suggest you refer to KB 825763 to get more information about
configure
SBS network connection:

825763 How to configure Internet access in Windows Small Business
Server
2003
http://support.microsoft.com/?id=825763

And then domain users login their workstations, open the RWW site
(https://FQDN/remote) and Click the link for Outlook via Internet on
the
right of the RWW homepage. Follow the instructions to configure the
Outlook
client.

II. On the Outlook client, make sure it is Windows XP SP1 with the
hotifx
331320 installed (or a later service pack).

Please refer to following KB article:
331320 Outlook 2003 Performs Slowly or Stops Responding When Connected
to
http://support.microsoft.com/?id=331320

For more system requirement, please refer to the link:
http://www.microsoft.com/office/ork/2003/three/ch8/OutC07.htm

III. Only the ports 80 and 443 are necessary, if you use RPC over
HTTPS,
which is Microsoft recommended. You need to open these ports on all
routers
and firewalls.

IV. Please confirm that the certificate used by HTTPS is using his
external
FQDN of SBS Server instead of internal FQDN.

I suggest you read the following online article carefully to verify if
the
RPC over HTTPs is set up correctly on your Exchange 2003 Server and the
required ports are opened on the firewall of your network.

http://www.winnetmag.com/Article/ArticleID/39770/39770.html

NOTE: This response contains a reference to a third party World Wide
Web
site. Microsoft is providing this information as a convenience to you.
Microsoft does not control these sites and has not tested any software
or
information found on these sites; therefore, Microsoft cannot make any
representations regarding the quality, safety, or suitability of any
software or information found there. There are inherent dangers in the
use
of any software found on the Internet, and Microsoft cautions you to
make
sure that you completely understand the risk before retrieving any
software
from the Internet.

=======================
More information:

If you have published OWA (Outlook Web access) to internet, domain user
can
access the OWA any time and anywhere if they can connect to internet.
It
is
very convenient for us. To publish the OWA to internet, you just need
to
Run CEICW and ensure check the box of Outlook Web Access in Services
Configuration page to allow you access OWA from internet.

You can get detail information from the KB 825763 article to configure
network connection.

825763 How to configure Internet access in Windows Small Business
Server
2003
http://support.microsoft.com/?id=825763

More info about Exchange 2003 in sbs 2003:
========================
How to configure connection filtering to use Realtime Block Lists
(RBLs)
and how to configure recipient filtering in Exchange 2003
http://support.microsoft.com/?id=823866

Note: there are some different process to configure RPC over HTTPs in
SBS
environment, the KB 833401 article does apply to this scenario.

Hope the above information helps. I am happy to be assistance of you
and
look forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

The customer mail content:
==================
Hi Jenny,

Actually, it's hooked to the internet now.
I am still having the same problem I'm afraid...

Also, quick question.
We want to use this server over the INTERNET, not over a LAN.
It is in a professional datacenter, so INTENRET (WAN) is our only
option.

How do I enable WAN access with Exchange (server)/Outlook (client)?
Do you maybe have any clue on that too?
That's my main concern right now...

Hope to hear from you soon.
And thanks for getting back to me...

Best regards,
==================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Mon, 05 Dec 2005 09:13:08 GMT
Subject: RE: Catchall not working, EXTERNALLY?
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NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122

Hi Leslie,

Thanks for using the SBS newsgroup!

Before we go further, we need collect some information to isolate the
issue:

1. Can I confirm with you that your current situation is that: the
Catchall
feature work if mails are sent from internal user account, but it
doesn't
work if you send from internet domain?

2. Which servers host the SMTP mail domain1 and Domain2? Are they all
hosted by the SBS server box? If yes, how you configured them?

I would like to suggest you take a look at the following article to
check
if you have configured the multiple mail domains:

Sharing SMTP address spaces in Exchange 2000 Server and Exchange
Server
2003
http://support.microsoft.com/?id=321721

3. Please try to disable the Catchall function to check if you can
send
mails from internet to SMTP mail domain2. Please tell me the result.

4. Please try to use another internet mail domain (such as
user@xxxxxxxxx)
to test, how about the result?

5. Please enable the Message Tracking logs to trace mails when
reproduce
the issue to see if we can find the issue clue.

To do that, please perform the steps in the following KB articles:

823864 Improved Message Tracking Features in Exchange Server 2003
http://support.microsoft.com/?id=823864

821910 How to troubleshoot for Exchange Server 2003 transport issues
http://support.microsoft.com/?id=821910

6. Where you got the following error?

Dec 3 04:26:57 www sendmail[8456]: jB33Qf908429:
to=<user@xxxxxxxxxxx>,
ctladdr=<user@xxxxxxxxxxxxxxxxxxx> (501/100), delay=00:00:16,
xdelay=00:00:05, mailer=esmtp, pri=123200, relay=my.server.com
[my.ip.whatever], dsn=5.1.1, stat=User unknown
Dec 3 04:26:57 www sendmail[8456]: jB33Qf908429: jB33Qqx08456: DSN:
User
unknown

The mail sender or recipient? Could you help me collect a screen shot
when
your reproduced the issue?

To make a screen shot:
A. Press Alt + Pr Scrn to capture a screen shot.
B. From Start, go to Run, enter pbrush in the Open box, and then click
OK.
C. Use Ctrl + V to paste the screen shot to the canvas.
D. From the File menu, go to Save and save as a JPG file.

You can paste the images in the newsgroup or mail it to me at
v-yanniw@xxxxxxxxxxxxx

I appreciate your time. I am happy to be assistance of you and look
forward
to your reply!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have
issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you
check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although
we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
From: "Leslie Herps" <herps@xxxxxxxxxxxxxxxxx>
Subject: Catchall not working, EXTERNALLY?
Date: Sat, 3 Dec 2005 04:54:03 +0100
Lines: 25
X-Priority: 3
X-MSMail-Priority: Normal
X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
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X-Tomcat-NG: microsoft.public.windows.server.sbs

I've tried this:
http://support.microsoft.com/default.aspx?scid=kb;en-us;324021

Works great WITHIN the server.
E.g. when I send using webmail.

But as soon as I send FROM ANOTHER server, I get this:
Dec 3 04:26:57 www sendmail[8456]: jB33Qf908429:
to=<user@xxxxxxxxxxx>,
ctladdr=<user@xxxxxxxxxxxxxxxxxxx> (501/100), delay=00:00:16,
xdelay=00:00:05, mailer=esmtp, pri=123200, relay=my.server.com
[my.ip.whatever], dsn=5.1.1, stat=User unknown
Dec 3 04:26:57 www sendmail[8456]: jB33Qf908429: jB33Qqx08456: DSN:
User
unknown

So I have: username@xxxxxxxxxxx setup.
This works. Receives mail just fine.

Then I have *@domain2.com
Works great internally. Everything is sent to username@xxxxxxxxxxxx
Really
works great INTERNALLY.

However, anything external gives that error messages...
Completely makes no sense to me??














.