Re: RWW users disconnecting

Susan,

Well, after applying this hotfix I am finally testing it remotely and guess
what. I was just "booted" off of our LAN a few minutes ago. As I may have
mentioned earlier, when I get the "An internal error has occurred" message,
I click on "O.K." and then get a "Page cannot be displayed" page in my
browser (IE 6) I normally have to wait for 5-10 minutes before I can connect
back to the server and log in again. This time I was able to reconnect
after only 30 seconds or so.

Any other ideas or suggestions? Thanks in advance for your help.

Tony

"Tony" <tony@xxxxxxxxxxxxxx> wrote in message
news:efQW9MHOGHA.3788@xxxxxxxxxxxxxxxxxxxxxxx
Susan,

Thanks for the info. I'll let you know soon how it goes.

Tony

"Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]" <sbradcpa@xxxxxxxxxxx>
wrote in message news:eFWAS3$NGHA.2320@xxxxxxxxxxxxxxxxxxxxxxx
That one

Download details: Update for Windows Server 2003 (KB898060):
http://www.microsoft.com/downloads/details.aspx?FamilyId=A0245532-0ACE-4B85-85BF-758E936173DF&displaylang=en


Tony wrote:

Susan,

Thanks for the reply. There is only one router between our LAN and the
Internet. I do not know exactly how many may be between my remote users
and our LAN. In regards to the patch, I read the KB898060 and it
references another patch for the system (KB913446) that includes a link
to patch MS06-007. Is this the patch you are referring to? I have
downloaded it but have not yet applied it, I will await further
instructions. Thank you for your help and patience.

Tony


"Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]" <sbradcpa@xxxxxxxxxxx>
wrote in message news:eu7wY1%23NGHA.3728@xxxxxxxxxxxxxxxxxxxxxxx

What routers are between you and that and do you have this patch in
place?

Installing security update MS05-019 or Windows Server 2003 Service Pack
1 may cause network connectivity between clients and servers to fail:
http://support.microsoft.com/kb/898060/


Tony wrote:


Hi all,

I have been following a thread from CSHerman beginning October 25,
2005. I have been having the exact same issues with RWW and users being
disconnected while actively typing. Following is my setup.

SBS 2003 standard with SP1
Sharepoint Services with SP2 update

Workstations are XP Pro with SP2
- IE v6 with the pop-up blocker disabled

The exact problem I am having is this:

A user (from the internet) connects to RWW and logs in. The user (or
administrator) then chooses to "Connect to Client Desktops". The user
again logs in and begins working as if they were sitting at their desk.
After a random period of time (my results have shown anywhere from 10
minutes to nearly an hour) the user is disconnected and the following
message is displayed.

VBScript: Remote Desktop Disconnected
An internal error has occurred.

Clicking on the link for the "Main Menu" then displays the standard
"Page cannot be displayed" message. Shutting down the browser and then
restarting it and attempting to reconnect to the LAN using RWW will
continue giving the user "The page cannot be displayed" message for
about 5-10 minutes. After this time the user can now reconnect to the
RWW and reconnect back to their desktop where they will find it in the
exact same state that they left it in. Again after a random amount of
time they will again be disconnected and blocked completely from the
RWW only to start the whole cycle again.

I have tried using Remote Desktop from the Internet and directly
bypassing RWW and have not had any disconnects (this I believe shows
that it is not my router but rather an issue with RWW and Windows SBS
2003 server). I read in CSHerman's thread that he noticed that after
installing Share Point Services SP2 update he was able to replicate the
problem on other SBS 2003 servers. My question is has anyone been able
to solve this issue. There seems to be quite a few of us having it (or
something similar). Thanks in advance for any help/insight you can
provide.

Tony










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Relevant Pages

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