Re: unable to reinstall fax service

Hi Tim,

Thanks for your information. The issue should be caused by some specific
application locked the installer or some subject was not found.

From your log files, I can not find the clue to the issue.

Please disable all antivirus/Anti-spam applications on the server box and
then perform a clean boot, then please try to reinstall the Windows fax
service component to see if it helps.

Please note: please rename or disable the following folders or registry
keys before you try to reinstall the Windows fax service.

A. Please delete the following registry keys:

1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
4) HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations
registry Keys

B. Please rename the following folders:

1) C:\Program Files\Microsoft Windows Small Business Server\fax
2) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
3) The ''SBSMSI-faxcfg.log'' file under ''C:\Program
Files\Microsoft Integration\Windows Small Business Server 2003\Logs''.
4) The ''faxsetup.log'' file under ''C:\WINDOWS\''.

A Clean Boot will allow us to isolate any device drivers or programs that
are loading at startup that may be causing a conflict with other device
drivers or programs that are installed in your computer.

1) Run MSCONFIG.EXE.
2) In the Services tab, click "Hide All Microsoft Services" and click
"Disable All".
3) In the Startup tab, click "Disable All". Click OK. (This will
temporarily prevent third-party programs from running automatically during
start-up.)
4) Restart the computer and check whether the problem still persists.

If the problem does not occur, it indicates that the problem is related to
one application or service we have disabled. You can use the MSCONFIG tool
again to re-enable the disabled item one by one to find out the culprit.

If the issue persists, please help me collect the latest log files for
analyze:

1) the ''faxsetup.log'' file and all log files like "setup*.*", such as
setuplog.txt, setuperr.log,setupapi.log.

2) All the log files under C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs.

I appreciate your time!


--------------------
From: "cortez" <soresm@xxxxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
Subject: Re: unable to reinstall fax service
Date: 23 Feb 2006 03:34:32 -0800
Organization: http://groups.google.com
Lines: 6
Message-ID: <1140694472.148497.304410@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
References: <7AEA6B8D-809E-4363-8720-B2DA368F2BDF@xxxxxxxxxxxxx>
<6L4qH13NGHA.608@xxxxxxxxxxxxxxxxxxxxx>
<1760DBC3-6E13-498B-97BD-5EEC849C5EDA@xxxxxxxxxxxxx>
<ZYlI$MGOGHA.128@xxxxxxxxxxxxxxxxxxxxx>
NNTP-Posting-Host: 81.229.45.55
Mime-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
X-Trace: posting.google.com 1140694482 31403 127.0.0.1 (23 Feb 2006
11:34:42 GMT)
X-Complaints-To: groups-abuse@xxxxxxxxxx
NNTP-Posting-Date: Thu, 23 Feb 2006 11:34:42 +0000 (UTC)
In-Reply-To: <ZYlI$MGOGHA.128@xxxxxxxxxxxxxxxxxxxxx>
User-Agent: G2/0.2
X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.0; sv-SE;
rv:1.8.0.1) Gecko/20060111 Firefox/1.5.0.1,gzip(gfe),gzip(gfe)
Complaints-To: groups-abuse@xxxxxxxxxx
Injection-Info: g14g2000cwa.googlegroups.com; posting-host=81.229.45.55;
posting-account=Ad5RrQ0AAAD63tGb8lQ79srYhA5uuDH5
Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
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news-out.readnews.com!news-out.readnews.com!news-xxxfer.readnews.com!postnew
s.google.com!g14g2000cwa.googlegroups.com!not-for-mail
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:246825
X-Tomcat-NG: microsoft.public.windows.server.sbs

Hi!

I have the same problem.
The fax services remains unchecked after installing it from add/remove
components!!



.

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