RE: unable to reinstall fax service

Hi Tim,

Thanks for your update.

Please help me collect the following logs for analyze:

1) All the log files under C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs.

2) The ''faxsetup.log'' file under ''C:\WINDOWS\''

Please compress all files to a file and mail it to my working mailbox:
v-yanniw@xxxxxxxxxxxxx

I appreciate your time!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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--------------------
Thread-Topic: unable to reinstall fax service
thread-index: AcY3vYDumdQGXr0/S5mgOZeETcszvQ==
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From: "=?Utf-8?B?dmVydGNuYw==?=" <vertcnc@xxxxxxxxxxxxxxxxxxxxxxxxx>
References: <7AEA6B8D-809E-4363-8720-B2DA368F2BDF@xxxxxxxxxxxxx>
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Subject: RE: unable to reinstall fax service
Date: Wed, 22 Feb 2006 06:37:27 -0800
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X-Tomcat-NG: microsoft.public.windows.server.sbs

Jenny, I have tried your suggestion to reinstall without sucess. When I go
to
add windows compoments the check box for fax services is not checked. I
have
tried checking this, it goes through the install without errors. If I go
back
to add windows components the fax services box does not have a check mark
in
it. If I try an install from add / remove, I get the error that fax did
not
install and to try again.

Thanks
--
tim


""Jenny wu [MSFT]"" wrote:

Hi Tim,

Thanks for using the SBS newsgroup.

Regarding to your now situation, I suggest you perform a full reinstall
Fax
services and then see if the issue is resolved.

Please follow the steps to reinstall shared fax service:

Note: please backup the whole registry list first in case any unexpected.

A. Rename the keys and files below to *.old

1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) C:\Program Files\Microsoft Windows Small Business Server\fax
4) The ''SBSMIS-FAX.log'' file under ''C:\Program
Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program
Files\Microsoft Integration\Windows Small Business Server 2003\Logs''.
6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.

B. Delete the following registry keys:

HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations
registry
Keys

C. Access Add/Remove Programs, Add/Remove Windows Components,
uncheck ''Fax Services'' to uninstall it.

D. Once it is uninstalled, access Add/Remove Programs to
reinstall it.

E. Then, access ''Add/Remove Programs again'', this time, we
will click ''Change/Remove'' on the ''Windows Small Business Server
2003''
item:

1) Click ''Next'' on the ''Microsoft Windows Small Business
Server
Setup'' page.
2) Click ''Next'' on the ''Windows Configuration'' page.

Note: It states that ''This will take approximately 30 minutes'', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.
3) Now, in the ''Component Selection'' page, choose ''Remove''
before the ''Fax Services'' item.
4) Click ''Next'', and then click ''Next'' again to confirm
''Component Summary''. You will be prompted to insert the SBS 2K3 setup
Disc 1.

F. Once the removal process is completed, access ''Windows Small
Business
Server setup'' again in ''Add/Remove Programs'', proceed to the
''Component
Selection'' page, and then choose ''Install'' for the ''Fax Services''
item
to reinstall fax service.

And then we should push the shared fax client application from server to
client workstations by Deploy Client Application. When users logon
workstations again, the Shared Fax Client application will be setup
automatically. You can not setup share fax in client side. The detail
steps
to install share fax client:

1). Start server management console, locate Client Computers node, click
Set Up Client Applications link to start Set Up Client Applications
Wizard.
2). In Available Applications page ensure the Shared fax client is
listed
and then follow the steps to deploy the application.
3). When users logon to domain from client computers next time, these
client applications will be installed.

For more detail information, you can take a look at the following
document:
Step-by-Step Guide for Configuring and Using Fax on Windows Small
Business
Server 2003

http://www.microsoft.com/downloads/details.aspx?FamilyID=1b7510a0-1595-4776-
a101-c3bec7512594&displaylang=en

Hope above information helps. I am happy to be assistance of you and
look
forward to your reply!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
Thread-Topic: unable to reinstall fax service
thread-index: AcY2+nynwRgAI7ToS/mfK4orngrqhA==
X-WBNR-Posting-Host: 70.229.191.70
From: "=?Utf-8?B?dmVydGNuYw==?=" <vertcnc@xxxxxxxxxxxxxxxxxxxxxxxxx>
Subject: unable to reinstall fax service
Date: Tue, 21 Feb 2006 07:21:28 -0800
Lines: 7
Message-ID: <7AEA6B8D-809E-4363-8720-B2DA368F2BDF@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
Newsgroups: microsoft.public.windows.server.sbs
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Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:246184
X-Tomcat-NG: microsoft.public.windows.server.sbs

I am trying to reinstall the fax service within sbs 2003. I have
followed
some of the other discussions with this same problem with no sucess. I
tried
to install using add components and also add/ remove programs.

Any help would greatly be appreciated
--
tim





.

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