RE: Sbs 2003 Backup V NT BAckup with Cheap NAS device

Hi Woody,

Thanks for post back.

I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!

I appreciate your time and efforts to the issue and get it resolved! Please
feel free to post back when you need further assistance on this issue and
we are glad to help.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
Thread-Topic: Sbs 2003 Backup V NT BAckup with Cheap NAS device
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Subject: RE: Sbs 2003 Backup V NT BAckup with Cheap NAS device
Date: Fri, 17 Feb 2006 04:49:54 -0800
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Jenny hi,

Junked the lacie drive and just bought a external usb device. Issue was
taking far to long to resolve.

Thank you very much for your help

Kindest Regards

Woody

""Jenny wu [MSFT]"" wrote:

Hi Woody,

Thanks for your update by mail.

I am sorry for the delayed response due to the weekend. Please
understand
that the newsgroups are staffed weekdays by Microsoft Support
professionals
to answer your systems and applications questions. Thanks for your
understanding.

OK, I will wait you.

To the SBS backup issue, please double check you have granted the "SBS
Backup" (no quotation marks) account proper permissions on the network
drive.

The SBS Backup User account is a built-in user account, you should make
the
SBS Backup User account has appropriate permissions on the network drive
(Lacie Network mini drive). And the automatic NTback

To the scheduled NtBackup task issue, please check the tasks as defined
in
Scheduled Tasks refer to the following settings:

1. In the Control Panel, double click Scheduled Tasks.
2. Locate the backup task, right click it and select properties.
3. In the Task tab, verify the user account in the "Run as" box is
correct.
Also the password is correct.

*Note: Please ensure you have granted the user account proper
permissions
on the network drive.

4. In the Security tab, please also add the Domain Admins group if you
are
in a domain.
5. Run the task and have a check.

After verifying that and try to test again, tell me the result.

Also you can try to directly connect the drive to the SBS server box,
and
then test the issue, how about the result?

I appreciate your time. I am happy to be assistance to you.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.
The customer mail content:
=====================
Hi Jenny,

Have not had a chance to tackle the problem properly yet. Will be looking
into it on the 27th when I have a bit more free time.

What I have found is that the automatic backups whether NT backup or sbs
backup do not work. When I run a manual NT backup it does work, when I
run a
manual sbs backup it does not.

I gave the sbs user administrator rights on the domain to see if that
would
change anything and it did not.

So I am still at the point where I am doing a manual backup every evening
for this company.

It's a pain, but until I get this resolved there is nothing else I can
do.

If I cannot resolve this issue I will plug the Nas lacie mini into a Usb
port on the server and see if that makes any difference.

My thoughts are that the Lacie NAS mini does not work within a domain
properly as I cannot add domain users to it.

I have contacted Lacie but they have been very little help.

Thank you for your continued interest

Kindest Regards

Woody Lenton
=====================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Wed, 21 Dec 2005 09:53:43 GMT
Subject: RE: Sbs 2003 Backup V NT BAckup with Cheap NAS device
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NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122

Hi Woody,

Thanks for your information.

When we launch the SBS backup wizard to backup, the backup process is
running under the SBS Backup User account, so please ensure the SBS
Backup
User account has appropriate permissions on the network drive (Lacie
Network mini drive). And then try to test again to see if the issue be
fixed.

And based on my experience, I have seen some issues that the backup
runner
of SBS 2k3 have compatible problem with network storage device.
Regarding
this issue, I suggest you to make sure that the NAS device is in the
Windows 2003 hardware compatible list. You could check the HCL list in
the
following links

http://www.windows.com/hcl

And also please perform the following test to se if it helps.

I. Please use the NTbackup with sbs backup script file to backup your
server and test the result.

a.) Click Start, click Run, type ntbackup, and then press Enter. The
Backup
or Restore Wizard launches.
b.) On the Welcome to the Backup or Restore Wizard page, click Advanced
Mode.
c.) Click the Backup tab. From the Job menu, choose Load Selections.
d.) In the File Name box type %sbsprogramdir%\backup.
e.) Click Small Business Backup Script.bks to select, and click Open.
On
the Backup tab, click Start Backup.
f.) Can the problem be reproduced?

II. Could you try to schedule a backup with SBS backup wizard to the
local
hardware? Could this issue be reproduced?

III. What is the accurate error massage when you failed backup with SBS
backup wizard? Could you catch a screen shot for me when reproduced the
issue?

To make a screen shot:
A. When reproduced issue, Press Alt + Pr Scrn to capture a screen shot.
B. From Start, go to Run, enter pbrush in the Open box, and then click
OK.
C. Use Ctrl + V to paste the screen shot to the canvas.
D. From the File menu, go to Save and save as a JPG file.

IV. Please gather the latest NTbackup, SBS Backuprunner logs and
Application log, compress them to a ZIP file, and then send it to us
for
analysis.

I appreciate your time! I am happy to be assistance of you!

Merry Christmas!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.
The customer mail content:
======================
Hi Jenny,

Thank you for getting back to me.

I am having problems with a Lacie Network mini drive. It is a Linux
based
device and I am unsure as to why I cannot back up to it.

It appears in the MY RHP workgroup/domain and I can see and acess the
share
through my network places. However when I back up to it, it fails. When
doing a manual backup through NT backup it is ok.

It has it's own set of users, I cannot add any domain users to it in the
form of rhp/Administrator as it will not accept foward slashes.

I have also tried to map a network drive to it and that works
perfectly....but I cannot back up to a network drive through sbs backup.

I am pretty stuck.

here is all the information you requested.

I cannot find the sbs backup logs you mentioned. but here are the
reports
from 1. the nt backup and 2. the sbs backup and a screen shot.

KR

Woody Lenton
======================

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Mon, 19 Dec 2005 07:18:35 GMT
Subject: RE: Sbs 2003 Backup V NT BAckup with Cheap NAS device
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NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122

Hi Woody,

Thanks for using the SBS newsgroup!

I am sorry for the delayed response due to weekend. Please understand
that
the newsgroups are staffed weekdays by Microsoft Support professionals
to
answer your systems and applications questions. Your understanding is
greatly appreciated!

For time critical issues (not business down), we encourage you to
contact
CSS directly for more immediate assistance:
International Support (non-US/Canada):
http://support.microsoft.com/common/international.aspx

US and Canada:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone

To continue working with me in the newsgroups, please see the
following:

Before we go further, please kindly help me collect some information
to
isolate the issue so that it can be resolved efficiently.

1. What is the accurate error massage when you failed backup with SBS
backup wizard? Could you catch a screen shot for me when reproduced
the
issue?

To make a screen shot:
A. When reproduced issue, Press Alt + Pr Scrn to capture a screen shot.
B. From Start, go to Run, enter pbrush in the Open box, and then click
OK.
C. Use Ctrl + V to paste the screen shot to the canvas.
D. From the File menu, go to Save and save as a JPG file.

2. Could you find any related error event logged in Event Viewer? If
yes,
please paste the detail error information in the newsgroup.

3. Please give me the Backupxx.log and Sbsbackuplog0x.log logs to
analyze
the issue. You can send it to my mailbox:
v-yanniw@xxxxxxxxxxxxx



.

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