RE: OWA Icons and "loading" message

I applied the hotfix last night and the problem is resolved!! Thank-you very
much for the help.

""Jenny wu [MSFT]"" wrote:

Hi Dave,

Thanks for your update.

Regarding to your information, you can apply the hotfix 831464 to the
server to try to resolve the issue. If you don't want to install the hotfix
immediately, you can try to delete the cached, compressed copy of the
affected file or files on the IIS server to see if the issue is resolved.
You can refer to the following steps:

1. Clear the IIS server files. To do so, follow these steps:

a. Go to your "%SystemRoot%\IIS Temporary Compressed Files" (C:\WINDOWS\IIS
Temporary Compressed Files or C:\WINNT\IIS Temporary Compressed Files)
directory.

b. Select all of the content in this directory and delete it.

2. If you have installed ISA, please clear ISA cache: url cache. You can
find the file by default in:

%sysdir%\URlcache

3. Click Start->Run, type "iisreset" (without the quotes) and click OK to
restart the IIS services.

At the client side:

1. Open IE, and go to Tools -> Internet Options.

2. Select Delete Files, check "Delete all offline files" and click OK to
confirm that you want to delete the content. Then check if the issue
disappears.

Then please try to test the issue, what is the result?

I am happy to be of assistance to you!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
Thread-Topic: OWA Icons and "loading" message
thread-index: AcYymINW9HoHHmFLS0KuqGSW9BhD6Q==
X-WBNR-Posting-Host: 67.39.27.54
From: =?Utf-8?B?ZGF2ZXlv?= <daveyo@xxxxxxxxxxxxxxxxxxxxxxxxx>
References: <96A7DA9A-8EFF-4729-BA31-01F98C6E3FA6@xxxxxxxxxxxxx>
<0WmFGYhMGHA.3052@xxxxxxxxxxxxxxxxxxxxx>
<4EEDE9BD-9136-4900-BB80-8CF665C83181@xxxxxxxxxxxxx>
Subject: RE: OWA Icons and "loading" message
Date: Wed, 15 Feb 2006 17:30:06 -0800
Lines: 136
Message-ID: <DFF5F647-7893-4025-AD1C-54FCD225A731@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
Newsgroups: microsoft.public.windows.server.sbs
NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:244841
X-Tomcat-NG: microsoft.public.windows.server.sbs

Actually, the email I tried to send was kicked back... so, I will try to
explain another item I found - there is an "error on page" message in the
lower left. When I double click, I can see some details of the message

Line: 448
Char: 1
Error: Object Expected
Code: 0
URL: https




"daveyo" wrote:

Hi Jenny, and thank-you for responding. I reset the password and
tested, but
no luck. I have checked the knowledge base article you mentioned, but I
have
not applied the hotfix you referenced yet. I wanted you to visually see
the
desktop before I try the hotfix to be sure that it isn't something else.
I
have sent screen captures to you in a separate email. Any additional
help is
appreciated.

""Jenny wu [MSFT]"" wrote:

Hi Dave,

Thanks for using the SBS newsgroup.

From your post, I understand that the icons do not display but only
the
"Loading" messages when the users access mailbox via OWA on the
Exchange
2003 box. If I am off base, please don't hesitate to let me know.

This kind of loading is usually complex as it has multiple causes. We
may
need to spend some time on troubleshooting so as to get the root
cause.
Your understanding is appreciated.

According to your description, I suggest you try the following steps:

I. Please Reset the IUSR_servername from IIS. You can refer to the
following steps to reset IUSR password to resolve problem.

1. Open Active Directory Users and Computers snap-in and select users
container.
2. Right-click IUSR_<servername> and click Reset Password.
3. Input a new password, confirm it and click OK.
4. Click Start, click Run, type "inetmgr" (without the quotation
marks) and
click OK.
5. Expand Web Sites, right-click Default Web Site and click Properties.
6. On the Directory Security tab, click Edit in the Authentication and
access control section.
7. Enter the new password, click OK twice.
8. Restart Default Web Site and have a test.

II. If the issue persists, please check the following article to see
if it
helps.

Troubleshooting OWA when the contents frame displays "Loading"
http://support.microsoft.com/default.aspx?scid=280823

III. Have you applied hotfix 831464? If you are using IIS 5 (Windows
2000
server), please skip this step.

Download the hotfix via the following link:
FIX: IIS 6.0 compression corruption causes access violations
http://support.microsoft.com/?id=831464

Hope above information helps! I am happy to be of assistance of you
and
look forward to your reply!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have
issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you
check the
"Notify me of replies" box to receive e-mail notifications when there
are
any updates in your thread. When responding to posts via your
newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although
we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly.
Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
Thread-Topic: OWA Icons and "loading" message
thread-index: AcYxscn9qEHB3okIRwqcLyxTPYE0XA==
X-WBNR-Posting-Host: 67.39.27.54
From: =?Utf-8?B?ZGF2ZXlv?= <daveyo@xxxxxxxxxxxxxxxxxxxxxxxxx>
Subject: OWA Icons and "loading" message
Date: Tue, 14 Feb 2006 13:58:29 -0800
Lines: 5
Message-ID: <96A7DA9A-8EFF-4729-BA31-01F98C6E3FA6@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
Newsgroups: microsoft.public.windows.server.sbs
NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:244479
X-Tomcat-NG: microsoft.public.windows.server.sbs

I have two installations of SBS that are nearly identical. One, OWA
works
perfect, and the other does not. I get some strange looking Icons,
and
the
"loading" message just stays there.... All other parts of the remote
access
seem to work fine - it's just the owa portion. I have checked the
knowledge
base and can't find any issues with the settings - suggestions?






.

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