RE: Help and Support Service - Missing File +=+=+ Long Running Iss

Hello David,

Thank you for posting back!

For your best convenience, I have pasted your thread web link below. I
strongly suggest that you reply back to our Newsgroup so the other
customers who visit our Newsgroup regularly can benefit from your SBS
experience, and learn from your interaction with us.

http://www.microsoft.com/technet/community/newsgroups/dgbrowser/en-us/defaul
t.mspx?&query=%22Help+and+Support+Service+-+Missing+File+%2b%3d%2b%3d%2b+Lon
g+Running+Iss%22&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windows.
server.sbs&p=1&tid=e4acc9dd-43b0-42ba-aa9f-a751458d3094

In your reply, you mentioned there is the Help and Support Service is
missing from another SBS 2K3 Server as this one we are currently working.
Based on my research, Help and Support Service missing can be caused if the
registry value TYPE is set to 4. So I suggest that we check the following
setting:

1. Click Start -> Run, type REGEDIT and click OK.
2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc
3. In the right panel, make sure that the data of value TYPE is 20.
4. Restart the SBS Server and check if the issue is fixed.

If there is no helpsvc service listed in the registry key, we need to
export it from a working machine and import it here. For your convenience,
I include a content of the registry key here. Please open notepad.exe
application, copy and paste the following into the notepad application,
save it as a .reg file. Then double click it and select to import the key.
Restart the computer and check if the issue is fixed:

=============== (Do not copy this line)
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc]
"Type"=dword:00000020
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,
00,\

74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\

00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\
6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00
"DisplayName"="Help and Support"
"DependOnService"=hex(7):52,00,50,00,43,00,53,00,53,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Enables Help and Support Center to run on this computer. If
this service is stopped, Help and Support Center will be unavailable. If
this service is disabled, any services that explicitly depend on it will
fail to start."
"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,05,00,0
3,\
00,01,00,00,00,64,00,00,00,01,00,00,00,64,00,00,00,00,00,00,00,64,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc\Parameters]
"ServiceDll"=hex(2):25,00,57,00,49,00,4e,00,44,00,49,00,52,00,25,00,5c,00,50
,\

00,43,00,48,00,65,00,61,00,6c,00,74,00,68,00,5c,00,48,00,65,00,6c,00,70,00,\

43,00,74,00,72,00,5c,00,42,00,69,00,6e,00,61,00,72,00,69,00,65,00,73,00,5c,\
00,70,00,63,00,68,00,73,00,76,00,63,00,2e,00,64,00,6c,00,6c,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,0
2,\

00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\

00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\

05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\

20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\

00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc\Enum]
"0"="Root\\LEGACY_HELPSVC\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001
=============== (Do not copy this line)

Please take your time to perform the steps. If you have any further
updates, please feel free to let me know. I am looking forward to hearing
from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
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--------------------
Thread-Topic: Help and Support Service - Missing File +=+=+ Long Running
Iss
thread-index: AcYyagxv9SZMnuoGRQKzGqu1JVH6CQ==
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From: "=?Utf-8?B?RGF2aWQ=?=" <David@xxxxxxxxxxxxxxxxxxxxxxxxx>
References: <E4ACC9DD-43B0-42BA-AA9F-A751458D3094@xxxxxxxxxxxxx>
<fkcIStGLGHA.2336@xxxxxxxxxxxxxxxxxxxxx>
<E09C028D-0080-4CFE-BCA4-79DA47AD1A09@xxxxxxxxxxxxx>
<SAEBP8GMGHA.128@xxxxxxxxxxxxxxxxxxxxx>
<17EF6740-9475-4578-B5AC-D8E079CEA738@xxxxxxxxxxxxx>
<3YvGIlUMGHA.768@xxxxxxxxxxxxxxxxxxxxx>
Subject: RE: Help and Support Service - Missing File +=+=+ Long Running Iss
Date: Wed, 15 Feb 2006 11:57:28 -0800
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X-Tomcat-NG: microsoft.public.windows.server.sbs

Brandy

I've now had the chance to try these.

Initially I ran the:

%SYSTEMROOT%\PCHEALTH\HELPCTR\Binaries/helpsvc /svchost netsvcs /regserver
/install

command to no effect. I saw svchost appear briefly in Task Manager waited
about 5 mins and restarted the server. The service still will not start
and
produces the same error.

I subsequently ran the:

rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
C:\windows\inf\pchealth.inf

command and a pop-up appeared with the message:

Error in setupapi. Missing enry: installhinfsection.

Oh dear. I now have another server with the Help and Support service
missing and this does appear to relate to a few recently released updates.
I
tried the first fix on that and it didn't work unfortunately.

--
David @ Solsletta



.

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