RE: Help and Support Service - Missing File +=+=+ Long Running Iss

Hello David,

Thank you for posting back!

Please take your time to perform the steps. If you have any updates, please
feel free to let me know. I am always standing by and looking forward to
hearing from you!

By the way, please reply to our Newsgroup, so the other customers who visit
our Newsgroup regularly can benefit from your experience and learn from
your interaction with us.

Thanks a lot for your time and co-operation!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
X-Tomcat-ID: 184145664
References: <E4ACC9DD-43B0-42BA-AA9F-A751458D3094@xxxxxxxxxxxxx>
<fkcIStGLGHA.2336@xxxxxxxxxxxxxxxxxxxxx>
<E09C028D-0080-4CFE-BCA4-79DA47AD1A09@xxxxxxxxxxxxx>
<SAEBP8GMGHA.128@xxxxxxxxxxxxxxxxxxxxx>
<17EF6740-9475-4578-B5AC-D8E079CEA738@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-branee@xxxxxxxxxxxxxxxxxxxx ("Brandy Nee [MSFT]")
Organization: Microsoft
Date: Tue, 14 Feb 2006 09:30:16 GMT
Subject: RE: Help and Support Service - Missing File +=+=+ Long Running Iss
X-Tomcat-NG: microsoft.public.windows.server.sbs
Message-ID: <3YvGIlUMGHA.768@xxxxxxxxxxxxxxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
Lines: 142
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:244326
NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122

Hello David,

Thank you for posting back and keeping us updated!

I have read through the log files you sent, and your SBS SP1 installation
was successful. From the error message description, I think this issue can
be caused if the service is not correct registered. Please refer to the
following steps to correct it.

1. Bring up a command line

2. Run the following command

%SYSTEMROOT%\PCHEALTH\HELPCTR\Binaries/helpsvc /svchost netsvcs /regserver
/install

3. Wait 1-2 minutes. Restart the server.

4. Open services.msc to confirm [Help and Support Service] is installed.

5. Back to Desktop, try press [F1] and see what happened.

If the issues could not be resolved in this way, we may need to reinstall
the PChealth to resolve this issue.

1. Bring up a command line

2. Type the following command

rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
C:\windows\inf\pchealth.inf

3. The Windows Setup Wizard prompt to insert the installation CD, please
insert the SBS CD 1 and navigate to I386 folder.

4. The installation will be executed automatically.

After you finish all the steps above, please reapply the SBS SP1, and test
the issue again.

Please take your time to perform the steps. If you have any further
questions, please feel free to let me know. I am looking forward to
hearing
from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
Thread-Topic: Help and Support Service - Missing File +=+=+ Long Running
Iss
thread-index: AcYwonCbEPM4YXRmQ9KPujTzJZhAig==
X-WBNR-Posting-Host: 86.137.151.189
From: "=?Utf-8?B?RGF2aWQ=?=" <David@xxxxxxxxxxxxxxxxxxxxxxxxx>
References: <E4ACC9DD-43B0-42BA-AA9F-A751458D3094@xxxxxxxxxxxxx>
<fkcIStGLGHA.2336@xxxxxxxxxxxxxxxxxxxxx>
<E09C028D-0080-4CFE-BCA4-79DA47AD1A09@xxxxxxxxxxxxx>
<SAEBP8GMGHA.128@xxxxxxxxxxxxxxxxxxxxx>
Subject: RE: Help and Support Service - Missing File +=+=+ Long Running
Iss
Date: Mon, 13 Feb 2006 05:36:05 -0800
Lines: 311
Message-ID: <17EF6740-9475-4578-B5AC-D8E079CEA738@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 8bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
Newsgroups: microsoft.public.windows.server.sbs
NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:244109
X-Tomcat-NG: microsoft.public.windows.server.sbs

Brandy

Many thanks for your response. Iâ??ve posted this email text back to the
discussion thread for the benefit of others.

The helpsvc â?? ImagePath registry key was incomplete, it read:

%SystemRo

Iâ??ve subsequently edited it, but have not restarted the server yet, and
now
the splash screen appears on clicking Help and Support in the Start Menu
and
clicking on the link in one of the errors
(http://go.microsoft.com/fwlink/events.asp) produces an incomplete window
(screen caps attached).

I was given the instructions to install the Service Packs by an MS
Professional in the Discussion Groups (attached) for another server. No
errors were produced during the installation process.

Attached are also the logs after the last restart.

This morning I disabled all non-microsoft services again and restarted
the
server. I then re-enabled them and again restarted the server. I am
working
remotely and I now can't log back on. The connection goes through the
two
warnings - Secure Connection and Certificates then hangs and times out.
I'll
need to drive up there at some point this week and try to find out what's
going on. I just had one of the engineers (customer staff) re-run the
RRAS
wizard to no effect...

When I can get back up there later this week (hopefully as my wife is
beginning labour with our second son!) I'll get the logs off to you.
However
on none of the restarts did the "Access denied error was returned ..."
appear.
--
David @ Solsletta





.

Relevant Pages

  • RE: SBS 2003 error during step 5
    ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ... >check http://support.microsoft.com for regional support phone numbers. ... >>You can refer to the following suggestions to try to resolve the issue: ...
    (microsoft.public.windows.server.sbs)
  • Re: Access to external FTP server
    ... Microsoft CSS Online Newsgroup Support ... | box in the FTP protocol definition was selected in the ISA 2004 ... |> I will try my best to work with you to resolve this issue. ...
    (microsoft.public.windows.server.sbs)
  • Re: SBS 2003 Fax Sharepoint Routing
    ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ... it means that the installation didn''t go ...
    (microsoft.public.windows.server.sbs)
  • RE: RWW Remote Web Workplace Multiple Logins
    ... Thanks for letting us know that my solution help you resolve the issue, ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ... this issue could be caused by the authentication ...
    (microsoft.public.windows.server.sbs)
  • RE: SBS 2003 error during step 5
    ... Let"s perform the following tests to try to resolve the OWA issue: ... Clear the IIS server files follow these steps: ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ...
    (microsoft.public.windows.server.sbs)