RE: Help and Support Service - Missing File +=+=+ Long Running Iss

Brandy

To answer your questions in order:

1) KB841996 is not installed. If it will not install properly I'd rather
not try.

2) The server is Win2003SBS Standard, SBS SP1 is applied. As is
SharePoint SP2, Exchange SP1 and Windows Server SP1 plus pre-reqs.

3) The issue occurred after installing the updates in (2) above

4) There are dozens of errors in the Application and System logs (1005 has
disappeared!). However 1001 & 1004 repeat in the Application Log:

-------------------------------------------

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 11/02/2006
Time: 18:11:38
User: CAMIS\administrator
Computer: CAMIS-SBS
Description:
Detection of product '{F28BB750-4E31-4F43-BAEC-F94B9339FCCB}', feature
'NewFeature1' failed during request for component
'{D2D7B4BF-6CCA-11D5-8B3F-00105A9846E9}'

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

-----------------------------------

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 11/02/2006
Time: 18:11:38
User: CAMIS\administrator
Computer: CAMIS-SBS
Description:
Detection of product '{F28BB750-4E31-4F43-BAEC-F94B9339FCCB}', feature
'NewFeature1', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}' failed.
The resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\' does
not exist.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

---------------------------------------------------------

and 7000 appears repeatedly in the System Log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 11/02/2006
Time: 18:29:17
User: N/A
Computer: CAMIS-SBS
Description:
The Help and Support service failed to start due to the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

----------------------------------------------

5) 1005 has disappeared. (!?!)

6) After disabling all but the MS services on a restart the attempting to
launch Help and Support I was warned that a service was missing then on
attempting to start the service:

Could not start the Help and Support Service on the local computer.

Error 2: The specified file could not be found.

Upon re-enabling normal start up I received the error:

Access denied error was returned on attempting to change a service. You may
need to log on using an Administrator account to make the specified changes.

Incidentally this is the server that will only accept incoming Remote Web
Workspace connections from Administrators. Power User, Remote Desktop and
Mobile user access provokes this in the logs:

Event Type: Error
Event Source: SBS.RWW
Event Category: None
Event ID: 0
Date: 20/01/2006
Time: 23:02:59
User: N/A
Computer: CAMIS-SBS
Description:
The following fatal error occurred in the Remote Web Workplace application:
URL: https://81.149.143.15/Remote/header.aspx
Error Message: Requested registry access is not allowed.
Stack Trace: at Microsoft.Win32.RegistryKey.OpenSubKey(String name,
Boolean writable)
at Microsoft.Win32.RegistryKey.OpenSubKey(String name)
at remote.RAPLinks.get_orgName()
at ASP.header_aspx.__Render__control1(HtmlTextWriter __output, Control
parameterContainer) in c:\inetpub\Remote\header.aspx:line 5
at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer)
at System.Web.UI.Control.Render(HtmlTextWriter writer)
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)
at System.Web.UI.Page.ProcessRequestMain()
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&
completedSynchronously)

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

So I rather expect that there are registry permission errors also. If I
could find the key I'd happily change its permissions!

If there is any further information you require please let me know and many
thanks for your assistance.

--
David @ Solsletta


""Brandy Nee [MSFT]"" wrote:

Hello David,

Nice to see you here!

I understand that you got Event ID 10005 and you cannot start the Help and
Support Service. If I have misunderstood your concern, please let me know.

Please understand that based on my experience, issue Event ID 10005 is
complicated and we need time to troubleshoot. In order to supplement your
description, I need your help to gather the following information:

1. Have you tried KB841996 in my another thread? If you set the Startup
type as Automatic or Manual, can you start the Help and Support Service?

841996 The security update that is documented in Microsoft Security
Bulletin MS04-015 does not install correctly if the Help and Support
service is disabled
http://support.microsoft.com/default.aspx?scid=kb;EN-US;841996

2. Just to double confirm, you mentioned "Could not start the Help and
Support Service on the Local Computer", do you mean the SBS 2K3 Server? If
yes, what is its edition, Standard or Premium? Have you applied SBS 2K3
SP1?

3. When did you meet this issue? Did you make any changes or install any
software/updates on the SBS Server recently?

4. On the server, run "eventvwr" (without quotation marks), check whether
there are any other errors in Application and System. If yes, double click
it, click the Copy button and paste the full content to the Newsgroup.

5. How often does Event ID 10005 appear?

6. I suggest that we schedule a down time to perform a clean boot on the
SBS Server to see whether there is any third party software interference:

a. Click Start->Run, type "MSCONFIG" (without the quotation marks) and
click OK.

b. In the System Configuration Utility (MSConfig) window, click the
"Startup" tab.

c. Click to clear all the check marks from the list box under "Startup".

d. Click the Services tab, check the "Hide all Microsoft Services" box and
then click the "Disable All" button to disable the non-Microsoft services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue still exists.

Please take your time to perform the steps and gather the information for
further research. I am looking forward to hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
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--------------------
Thread-Topic: Help and Support Service - Missing File +=+=+ Long Running
Issue
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From: "=?Utf-8?B?RGF2aWQ=?=" <David@xxxxxxxxxxxxxxxxxxxxxxxxx>
Subject: Help and Support Service - Missing File +=+=+ Long Running Issue
Date: Tue, 7 Feb 2006 06:08:27 -0800
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The service will not start and produces the following error:

Could not start the Help and Support Service on the Local Computer
Error 2: The system cannot find the file specified.

with this error in the logs:

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 06/02/2006
Time: 14:07:05
User: N/A
Computer: CAMIS-SBS
Description:
DCOM got error "The system cannot find the file specified. " attempting to
start the service helpsvc with arguments "" in order to run the server:
{833E4010-AFF7-4AC3-AAC2-9F24C1457BCE}

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

I've followed through all the suggestions in:

http://www.microsoft.com/technet/community/newsgroups/dgbrowser/en-us/defaul
t.mspx?&guid=&sloc=en-us&dg=microsoft.public.windows.server.sbs&p=1&tid=343c
f9bc-6d0f-43a4-baef-5c77e77b3fd8&mid=343cf9bc-6d0f-43a4-baef-5c77e77b3fd8

I've posted with this subject before with no resolution as yet.
--
David @ Solsletta



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