RE: Support Code 0x80072F17
- From: v-natliu@xxxxxxxxxxxxxxxxxxxx ("Nathan Liu [MSFT]")
- Date: Tue, 31 Jan 2006 01:39:34 GMT
Hi Anthony,
I am sorry for the delay in responding due to weekend, thanks for the
understanding.
Thank you for your reply and the detailed additional feedback on how you
were successful in resolving this issue. Your solution will benefit many
other users, and we really value having you as a Microsoft customer.
Please do not hesitate to post in this great newsgroup if you need any
assistance in the future. I look forward to working with you again.
Have a nice day!
Best regards,
Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
>Thread-Topic: Support Code 0x80072F17
>thread-index: AcYk4IxFwkSlnznJQvK5u632IdZcTw==
>X-WBNR-Posting-Host: 82.69.96.190
>From: =?Utf-8?B?QUJD?= <ABC@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <B09A0558-677B-42AA-AD19-171E384E963C@xxxxxxxxxxxxx>
<0BDA48D3-E33B-456D-82A5-8B71796EF591@xxxxxxxxxxxxx>
<at9diznFGHA.3680@xxxxxxxxxxxxxxxxxxxxx>
<UQ#BLLoFGHA.1240@xxxxxxxxxxxxxxxxxxxxx>
<4D1E9F05-0A8E-4B65-8DAD-B8D2655A8460@xxxxxxxxxxxxx>
<VVew3RMIGHA.3696@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: Support Code 0x80072F17
>Date: Sun, 29 Jan 2006 06:30:27 -0800
>Lines: 421
>Message-ID: <F465A3F7-8227-4E69-A144-F4E2CF391ABC@xxxxxxxxxxxxx>
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>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:240082
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>I have now worked through this problem with Microsoft support in India and
>have resolved the problem. In order to assist anyone else with similar
issues
>I have posted below the steps we took:
>
>Problem Description-:
>================
>The Dell Mobile device cannot synchronize with the Server, getting the
error
>message: 0x80072f17
>Steps performed in this case-:
>======================
>Here are the steps that we followed -:
>ð You were using SSL for accessing OWA.
>ð Form Based Authentication was activated.
>ð Checked the Exchange VDs in the IIS Manager............the
>authentication type was selected incorrectly on most of
them..........changed
>the same
>ð A certificate issued to : publishing.instant-search.local was
being
>used.
>ð The domain name was "internalsearch.loca", the external url being
used
>was "mailserver.instant-search.com"
>ð Removed the certificate and installed a new one locally.
>ð We got an error code : 0x80072f17 - when trying to synchronize with
>the PDA from the Cradle from inside the network.
>ð The ICW wizard was already executed on the SBS 2003 and then the
>method 2 mentioned in the 817379 was followed.
>ð The new Virtual Directory called Exchange-OMA did not have the
>settings as expected.
>ð We deleted this directory and created a new one.
>ð Edited the Web.config to create the required log file.
>ð the log file indicated this :
>An Unknown error occured during the processing of the current request
>MESSAGE:User Anthony@xxxxxxxxxxxxxxxxxxx has Microsoft(R) Exchange server
>BRUCE, which is not running Exchange Server 2003. That server is not
>accessible by Outlook(R) Mobile Access.
>SOURCE:Microsoft.Exchange.OMA.ExchangeDataProvider
>STACK:
>at
>Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices.GetSpecialFold
ers()
>at
>Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices..ctor(UserInfo
>user)
>
>
>MESSAGE:Exception has been thrown by the target of an invocation.
>
>
>ð Removed the checkbox that said that "use SSL"
>ð Now OMA was working locally.
>ð The "hostmaster@xxxxxxxxxx" is the ISPs server and it directs the
>queries for port 80 and 443 to their router.
>ð Tried accessing OMA using this ip address and could access OMA if i
>used https and could not access when using http.
>ð So it was letting us in through port 443 but not through port 80.
>ð The port 80 was freed up now and OMA was working but that was
leaving
>the default web site open to the Internet.
>ð We restricted access to the internal website from the outside world
by
>removing the "anonymous access" check box on the Defautl website.
>ð Both the OMA and just a query on port 80 were working fine now,
both
>asking for authentication.
>ð Tried the following options :
>
>http://mailserver.instant-search.com/oma ---> 404 : requested url
could
>not be found
>
>https://mailserver.instant-search.com/oma---> Asks for username and
>password and lets me in.
>
>http://mailserver.instant-search.com/exchange ---> 404 :
requested
>url could not be found
>
>https://mailserver.instant-search.com/exchange---> worked properly.
>
>ð Removed the require SSL and FBA from the Exchange VD
>ð Tried the same again...............exactly the same result for both
>OMA and Exchange which was a clear indication that the router was blocking
>the requests on port 80.
>ð In the IIS logs there is no change when we try to use the external
url
>on port 80 so the request was not reaching the Exchange Server.
>ð A few settings on the Exchange Server were changed again and the
OWA
>had stopped working.
>ð We were getting the 440 Login timeout error messages even when
>browsing from the local Exchange Server.
>ð Checked from the local Exchange Server by browsing in the IIS
Virtual
>Directory and that was working.
>ð Https://localhost/exchange brings up FBA and did not let us log
in.
>ð Removed FBA and restarted IIS.
>ð Https://localhost/exchange was working now.
>ð Put back the FBA and restarted the IIS.
>ð We tryed to access OWA using the RWW for SBS.
>ð It was working fine now.
>ð Since you wanted this default website to be secured and ask for
>authentication all the time.
>ð Forced SSL on it and also set the Authentication type to
"Integrated"
>
>If you have any questions after closing this incident feel free to contact
me.
>
>Additional Information and Recommendations-:
>
>==================================
>
>The Exchange Server Best Practices Analyzer can be downloaded from the
link:
>
>http://www.microsoft.com/technet/prodtechnol/exchange/downloads/2003/analyz
ers/default.mspx
>
>This is a very handy tool to check the overall health of your Exchange
Server.
>Articles related to configuring and using Certificates:
>
>1. http://support.microsoft.com/?id=823024
>
>2. http://support.microsoft.com/?id=830827
>
>3. http://support.microsoft.com/kb/218445/
>
>--
>Anthony Capstick
>www.instant-search.com
>UK
>
>
>""Nathan Liu [MSFT]"" wrote:
>
>> Hi James,
>>
>> Thank you for posting in the SBS newsgroup.
>>
>> First of all, please note that Charles is taking leave, and I am his
backup.
>>
>> Considering the current condition, I suggest you create a new thread on
the
>> SBS newsgroup. The reason why I recommend this is that you will get the
>> most qualified pool of respondents, and other partners who the
newsgroups
>> regularly can share their knowledge. Thanks for understanding.
>>
>> Additionally, I am glad to provide the following general information for
>> your reference:
>>
>> SYMPTOMS
>> =======
>> When you try to synchronize a Microsoft Windows Mobile-based device with
a
>> computer, Microsoft ActiveSync4.0 may report an error similar to the
>> following:
>>
>> Activesync encoutered an error with the desktop.
>> Support code: 85010014
>>
>> CAUSE
>> ====
>> This problem occurs when one of the following conditions is true.
>>
>> o Microsoft Outlook is in offline mode.
>> o The application data folder is redirected.
>> o ActiveSync 4.0 is incorrectly registered to Outlook.
>> o Outlook script is blocked by Antivirus software.
>>
>> RESOLUTION
>> =========
>> To resolve this problem, download and install Microsoft ActiveSync 4.1.
>> http://www.microsoft.com/windowsmobile/downloads/activesync41.mspx
>>
>> I appreciate your time and cooperation.
>>
>> Have a nice day!
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>>
>> Microsoft CSS Online Newsgroup Support
>> Get Secure! - www.microsoft.com/security
>>
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>>
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>>
>> --------------------
>> >Thread-Topic: Support Code 0x80072F17
>> >thread-index: AcYdwAdp4wa196lYTMOdtYUX35oOEg==
>> >X-WBNR-Posting-Host: 212.32.43.17
>> >From: "=?Utf-8?B?SmFtZXMgRHVubg==?=" <James
Dunn@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >References: <B09A0558-677B-42AA-AD19-171E384E963C@xxxxxxxxxxxxx>
>> <0BDA48D3-E33B-456D-82A5-8B71796EF591@xxxxxxxxxxxxx>
>> <at9diznFGHA.3680@xxxxxxxxxxxxxxxxxxxxx>
>> <UQ#BLLoFGHA.1240@xxxxxxxxxxxxxxxxxxxxx>
>> >Subject: RE: Support Code 0x80072F17
>> >Date: Fri, 20 Jan 2006 04:50:02 -0800
>> >Lines: 268
>> >Message-ID: <4D1E9F05-0A8E-4B65-8DAD-B8D2655A8460@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:238171
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >Hi Guys
>> >
>> >I have been have the exact same problem with our SBS server.
>> >
>> >I have followed the step Charles has suggest but still get Support code
>> >85010014 when trying Sync a PDA windows mobile 5 with of SBS server
>> (either
>> >via active sysn or directly over a wireless connection)
>> >
>> >If there is anything I can do to help please le tme know
>> >
>> >Best regtard
>> >
>> >James Dunn
>> >jamesd@xxxxxxxxxxxxx
>> >
>> >""Charles Yang [MSFT]"" wrote:
>> >
>> >>
>> >> HI,
>> >>
>> >> There is some additional steps:
>> >>
>> >>
>> >> 1. New account:
>> >>
>> >> For further test, please create a new test account and let me know
the
>> >> following information.
>> >>
>> >> - Credential of this test account
>> >> - The public URL of your Exchange Server
>> >> - Domain name
>> >>
>> >> 2. Clean the sync state file in this problematic mailbox which
Windows
>> >> Mobile 5.0 PPC tries to sync.
>> >>
>> >> 1). Open Internet Explorer.
>> >> 2). Click File-> Open.
>> >> 3). Please select the "Open as Web Folder" check box.
>> >> 4). Type
>> >>
>>
http://servername/exchange/username/NON_IPM_SUBTREE/Microsoft-Server-Actives
>> >> ync and then click OK.
>> >> 5). Open the PocketPC folder.
>> >> 6). Delete the 'DeviceID' folder.
>> >> 7). Try to run Server ActiveSync in Windows Mobile 5.0 PPC again.
>> >>
>> >> 3. IIS Log
>> >>
>> >> Please collect the IIS log on Exchange Server so that I can perform
>> further
>> >> research:
>> >>
>> >> 1). On Exchange Serves, open IIS MMC, right click Default Web Site
and
>> then
>> >> click Properties.
>> >> 2). Click Website tab and then check Enable logging.
>> >> 3). Stop the Default Website and RENAME the existing IIS log files
under
>> >> C:\WINDOWS\system32\LogFiles\W3SVC1.
>> >> 4). Restart the Default Website and reproduce the problem, which will
>> >> generate new IIS log file with the exact error.
>> >> 5). Go to the following folder on Exchange Server:
>> >> C:\WINDOWS\system32\LogFiles\W3SVC1.
>> >> 6). Send me the log files to my working email address
>> >> v-chayan@xxxxxxxxxxxxxx And please let me know the alias of the user
who
>> >> encountered the issue.
>> >>
>> >> Please emails all information to my mailbox. Thanks again for your
>> effort.
>> >>
>> >>
>> >> Best regards,
>> >>
>> >> Charles Yang (MSFT)
>> >>
>> >> Microsoft CSS Online Newsgroup Support
>> >>
>> >> Get Secure! - www.microsoft.com/security
>> >>
>> >> ======================================================
>> >> This newsgroup only focuses on SBS technical issues. If you have
issues
>> >> regarding other Microsoft products, you'd better post in the
>> corresponding
>> >> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>> >> You can locate the newsgroup here:
>> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> >>
>> >> When opening a new thread via the web interface, we recommend you
check
>> the
>> >> "Notify me of replies" box to receive e-mail notifications when there
>> are
>> >> any updates in your thread. When responding to posts via your
>> newsreader,
>> >> please "Reply to Group" so that others may learn and benefit from
your
>> >> issue.
>> >>
>> >> Microsoft engineers can only focus on one issue per thread. Although
we
>> >> provide other information for your reference, we recommend you post
>> >> different incidents in different threads to keep the thread clean. In
>> doing
>> >> so, it will ensure your issues are resolved in a timely manner.
>> >>
>> >> For urgent issues, you may want to contact Microsoft CSS directly.
>> Please
>> >> check http://support.microsoft.com for regional support phone numbers.
>> >>
>> >> Any input or comments in this thread are highly appreciated.
>> >> ======================================================
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> >>
>> >>
>> >> =====================================================
>> >> When responding to posts, please "Reply to Group" via your newsreader
so
>> >> that others may learn and benefit from your issue.
>> >> =====================================================
>> >>
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> >>
>> >> --------------------
>> >> | X-Tomcat-ID: 129062622
>> >> | References: <B09A0558-677B-42AA-AD19-171E384E963C@xxxxxxxxxxxxx>
>> >> <0BDA48D3-E33B-456D-82A5-8B71796EF591@xxxxxxxxxxxxx>
>> >> | MIME-Version: 1.0
>> >> | Content-Type: text/plain
>> >> | Content-Transfer-Encoding: 7bit
>> >> | From: v-chayan@xxxxxxxxxxxxxxxxxxxx ("Charles Yang [MSFT]")
>> >> | Organization: Microsoft
>> >> | Date: Wed, 11 Jan 2006 07:01:38 GMT
>> >> | Subject: RE: Support Code 0x80072F17
>> >> | X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >> | Message-ID: <at9diznFGHA.3680@xxxxxxxxxxxxxxxxxxxxx>
>> >> | Newsgroups: microsoft.public.windows.server.sbs
>> >> | Lines: 117
>> >> | Path: TK2MSFTNGXA02.phx.gbl
>> >> | Xref: TK2MSFTNGXA02.phx.gbl
microsoft.public.windows.server.sbs:235707
>> >> | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
>> >> |
>> >> | HI,
>> >> |
>> >> | Thanks for updates.
>> >> |
>> >> | After doing some research, we suggest you refer to my steps for
>> further
>> >> | troubleshooting:
>> >> |
>> >> | It looks like there is a conflict between Activesync 4.0 and
Outlook.
>> I
>> >> see
>> >> | that in some of the previous instances, uninstalling Office and
>> Outlook
>> >> | completely in the following manner did help to resolve the issue:
>> >> |
>> >> | Uninstall Outlook 2003
>> >> | Delete Microsoft Office folder Program Files
>> >> | Delete Outlook folder from C:\Documents and
Settings\
>> >> | (Username)\Application Data\Microsoft
>> >> | Delete the following keys from registry:
>> >> | HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
>> >> | HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0
>> >> |
>> >> | Clear Temp folder (Start> Run>%temp% >OK)
>> >> |
>> >> |
>> >> |
>> >> | 2. As soon as OL is connected to the Exchange server, it would not
>> sync
>> >> and
>> >> | would give the same support number: 85010014.
>> >> |
>> >> | Hence I was thinking of creating a new profile in your OL, and
>> configure
>> >> a
>> >> | POP test account in the same and try to sync. In that way, your
office
>> >> | account will remain untouched and we would get to know if the
exchange
>> >> | server connection is creating the problem.
>> >> |
>> >> | I appreciate your effort on this issue, please feel free to post
back.
>> >> |
>> >> |
>> >> |
>> >> | Best regards,
>> >> |
>> >> | Charles Yang (MSFT)
>> >> |
>> >> | Microsoft CSS Online Newsgroup Support
>> >> |
>> >> | Get Secure! - www.microsoft.com/security
>> >> |
>> >> | ======================================================
>> >> | This newsgroup only focuses on SBS technical issues. If you have
>> issues
>> >> | regarding other Microsoft products, you'd better post in the
>> >> corresponding
>
.
- References:
- RE: Support Code 0x80072F17
- From: "Charles Yang [MSFT]"
- RE: Support Code 0x80072F17
- From: "Charles Yang [MSFT]"
- RE: Support Code 0x80072F17
- From: James Dunn
- RE: Support Code 0x80072F17
- From: "Nathan Liu [MSFT]"
- RE: Support Code 0x80072F17
- From: ABC
- RE: Support Code 0x80072F17
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