Re: Fax on Terminal Server from SBS2K3




""Jenny wu [MSFT]"" <v-yanniw@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:jOU$%23IyIGHA.3944@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi,
>
> Thanks for your update.
>
> For current situation, let us perform the following tests to see if it
> helps.
>
> 1. Please double check the Temp folder's permissions on the TS box, it
> locates in:
>
> C:\WINDOWS\Temp
>
> Right click it and open its Properties page, please ensure "Authenticated
> users" entry list here and have the following permissions:
>
> -- Authenticated users: Read,Write, Read & Execute, list folder contents
>
> If not, please verify them and restart fax service, please logoff and then
> re-log to fax, how about the result?

This entry was not present but makes no difference.

>
> 2. Please try to re-install the window fax services component from Add
> Add/Remove Programs and reconfigure the shared fax to see if it helps. Can
> you install it properly? If not, what is the exact error message you
> received.
>
> 3. Where the faxes go? Are they hung in the server fax queue? Let us
> enable
> activity logging in the shared fax in the server box. The steps:
>
> a. locate the node: server management console -> Fax
> b. Right-click Fax (Local) and select Properties, click the Activity
> Logging tab, and select the Outgoing log activity check boxes.
> c. Then you can reproduce the problem and mail the OutboxLOG.txt file for
> analyze.
>
> The file is located in the %alluserprofile%\Application
> Data\Microsoft\Windows NT\MSFax\ActivityLog folder.

Log is empty

>
> 4. Can you find any related event error in the Event Viewer on the server
> box or terminal server box? If yes, please paste the detail error
> information in the newsgroup or save the text copy of Application /System
> log of the TS and the SBS server:

Event Type: Warning
Event Source: Microsoft Fax
Event Category: Initialization/Termination
Event ID: 32026
Date: 1/27/2006
Time: 6:48:35 AM
User: N/A
Computer: CLEARTS
Description:
Fax Service failed to initialize any assigned fax devices. No faxes can be
sent or received until a fax device is installed.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: Microsoft Fax
Event Category: Initialization/Termination
Event ID: 32068
Date: 1/27/2006
Time: 6:48:35 AM
User: N/A
Computer: CLEARTS
Description:
The outgoing routing rule is not valid because it cannot find a valid
device. Check the routing rule configuration. Country/region code: '*' Area
code: '*'

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

>
> To save a text copy of Application /System log:
>
> A. Open Event Viewer: Start -> All Programs -> Administrative Tools ->
> Event Viewer.
> B. Right-click on Application/System log and select "Save Log File As?".
>
> Please compress log files and mail it to mailbox: junzhan@xxxxxxxxxxxxx
>
> I appreciate your time! Additionally I will be out of office from 28th
> Jan
> to 5th Feb with limited internet access. The email response will be
> delayed. For Microsoft newsgroup user, please do not hesitate to contact
> my
> backup engineer, Cliff Zhang at junzhan@xxxxxxxxxxxxx, and he will be glad
> to be of assistance. I am sorry for bring you inconvenience.
>
> Have a nice day!
>
> Sincerely,
>
> Jenny Wu
> Microsoft CSS Online Newsgroup Support
> Get Secure! - www.microsoft.com/security
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check
> the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In
> doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> --------------------
>>From: <wedor>
>>References: <#WnPqqcHGHA.240@xxxxxxxxxxxxxxxxxxxx>
> <zrMB#R8HGHA.3944@xxxxxxxxxxxxxxxxxxxxx>
> <e5ZA#E9HGHA.2704@xxxxxxxxxxxxxxxxxxxx>
> <qd8nMuLIGHA.3152@xxxxxxxxxxxxxxxxxxxxx>
> <uUJ5ITQIGHA.2036@xxxxxxxxxxxxxxxxxxxx>
> <tbgFz#VIGHA.3944@xxxxxxxxxxxxxxxxxxxxx>
> <#CJnzAbIGHA.3192@xxxxxxxxxxxxxxxxxxxx>
> <MYEJLumIGHA.1240@xxxxxxxxxxxxxxxxxxxxx>
>>Subject: Re: Fax on Terminal Server from SBS2K3
>>Date: Thu, 26 Jan 2006 07:27:56 -0600
>>Lines: 439
>>X-Priority: 3
>>X-MSMail-Priority: Normal
>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>X-RFC2646: Format=Flowed; Original
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>Message-ID: <uoO8SxnIGHA.3816@xxxxxxxxxxxxxxxxxxxx>
>>Newsgroups: microsoft.public.windows.server.sbs
>>NNTP-Posting-Host: ip66.244.133.12.cust.max.inter.net 66.244.133.12
>>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:239497
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>
>>""Jenny wu [MSFT]"" <v-yanniw@xxxxxxxxxxxxxxxxxxxx> wrote in message
>>news:MYEJLumIGHA.1240@xxxxxxxxxxxxxxxxxxxxxxxx
>>> Hi,
>>>
>>> Thanks for your update! I am jenny and I am backup of Brandy for she is
>>> now
>>> taking leave. I will continue work with you. I am sorry for
>>> inconvenience
>>> for that.
>>>
>>> For current situation, I would like to suggest you follow my suggestions
>>> to
>>> verify some settings to see if it helps.
>>>
>>> Firstly, please make sure the Fax service is installed on the TS server.
>>> Then, double-click Add/Remove Programs in Control Panel. Click Add New
>>> Programs and then click CD or Floppy. Follow the wizard to install
>>> Shared
>>> Fax Client from the SBS clientapps shared folder.
>>>
>>> Or, you can try the steps below to install Shared Fax Client:
>>>
>>> 1. Before installing Shared Fax Client, change the TS server to install
>>> mode: Click Start, click Run, type "change user /install" (without the
>>> quotation marks) and press Enter.
>>>
>>> 2. Install Shared Fax Client.
>>>
>>> 3. When finished, change back to execute mode by running "change user
>>> /execute".
>>>
>>> After installing Shared Fax Client, you can put the Shared Fax Console
>>> icon
>>> into C:\Documents and Settings\All Users\Start Menu.
>>>
>>> Related information:
>>>
>>> 320185 HOW TO: Use the CHANGE USER Command to Switch to Install Mode in
>>> Windows 2000 Terminal Services
>>> http://support.microsoft.com/?id=320185
>>>
>>> 248340 Installing and Using Programs in Windows 2000 Terminal Services
>>> http://support.microsoft.com/?id=248340
>>
>>All of this is not useful as this is a 2003 server.
>>
>>>
>>> However, for Windows 2003 server, we cannot install the Shared Fax
>>> client
>>> provided by SBS 2K3. The Fax must be installed as a Windows component
>>> using
>>> Add/Remove Programs. After installing the Fax component, we use the Add
>>> Printer Wizard in Printers and Faxes to add a connection to the SBS fax
>>> printer "\\%sbsserver%\Fax".
>>>
>>> After you install the Fax component, the Fax Console and the transport
> are
>>> installed as well. Click Start -> All Program -> Accessories ->
>>> Communications -> Fax -> Fax Console to launch the Fax Console. To add
> the
>>> Shared Fax Mail Transport to an Outlook profile, follow these steps:
>>>
>>> 1. Close Outlook. Double-click Mail in Control Panel.
>>> 2. In the Mail Setup dialog box, click Show Profiles.
>>> 3. Select your profile, and then click Properties.
>>> 4. Click E-mail Accounts.
>>> 5. Select View or change existing e-mail accounts and click Next.
>>> 6. Is there the Fax Mail Transport account in the accounts list? If not,
>>> click Add.
>>> 7. Click Additional Server Types and click Next.
>>> 8. Select Fax Mail Transport and click Next. Go through the wizards to
>>> finish.
>>
>>This information is already listed in the accounts.
>>>
>>> After verifying above settings, please try to send or receive fax, what
> is
>>> the result?
>>
>>Faxes have been and still are received without problems, the only issue is
>>sending from the Terminal Server, not even the Administrator can send from
>>the TS.
>>
>>When trying to print to the fax from the TS the fax is listed in the
>>printers, when selcting the fax and printing the user is presented with
> the
>>fax wizard and it appears to work throughout all of the steps, however no
>>fax is ever sent out.
>>
>>>
>>> I appreciate your time! I am happy to be of assistance to you.
>>>
>>> Have a nice day!
>>>
>>> Sincerely,
>>>
>>> Jenny Wu
>>> Microsoft CSS Online Newsgroup Support
>>> Get Secure! - www.microsoft.com/security
>>> ======================================================
>>> This newsgroup only focuses on SBS technical issues. If you have issues
>>> regarding other Microsoft products, you'd better post in the
> corresponding
>>> newsgroups so that they can be resolved in an efficient and timely
> manner.
>>> You can locate the newsgroup here:
>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>>
>>> When opening a new thread via the web interface, we recommend you check
>>> the
>>> "Notify me of replies" box to receive e-mail notifications when there
>>> are
>>> any updates in your thread. When responding to posts via your
>>> newsreader,
>>> please "Reply to Group" so that others may learn and benefit from your
>>> issue.
>>>
>>> Microsoft engineers can only focus on one issue per thread. Although we
>>> provide other information for your reference, we recommend you post
>>> different incidents in different threads to keep the thread clean. In
>>> doing
>>> so, it will ensure your issues are resolved in a timely manner.
>>>
>>> For urgent issues, you may want to contact Microsoft CSS directly.
>>> Please
>>> check http://support.microsoft.com for regional support phone numbers.
>>>
>>> Any input or comments in this thread are highly appreciated.
>>> ======================================================
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>> --------------------
>>>>From: <wedor>
>>>>References: <#WnPqqcHGHA.240@xxxxxxxxxxxxxxxxxxxx>
>>> <zrMB#R8HGHA.3944@xxxxxxxxxxxxxxxxxxxxx>
>>> <e5ZA#E9HGHA.2704@xxxxxxxxxxxxxxxxxxxx>
>>> <qd8nMuLIGHA.3152@xxxxxxxxxxxxxxxxxxxxx>
>>> <uUJ5ITQIGHA.2036@xxxxxxxxxxxxxxxxxxxx>
>>> <tbgFz#VIGHA.3944@xxxxxxxxxxxxxxxxxxxxx>
>>>>Subject: Re: Fax on Terminal Server from SBS2K3
>>>>Date: Wed, 25 Jan 2006 07:06:46 -0600
>>>>Lines: 270
>>>>X-Priority: 3
>>>>X-MSMail-Priority: Normal
>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>>>X-RFC2646: Format=Flowed; Original
>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>>>Message-ID: <#CJnzAbIGHA.3192@xxxxxxxxxxxxxxxxxxxx>
>>>>Newsgroups: microsoft.public.windows.server.sbs
>>>>NNTP-Posting-Host: ip66.244.133.12.cust.max.inter.net 66.244.133.12
>>>>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10.phx.gbl
>>>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:239235
>>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>>
>>>>
>>>>""Brandy Nee [MSFT]"" <v-branee@xxxxxxxxxxxxxxxxxxxx> wrote in message
>>>>news:tbgFz%23VIGHA.3944@xxxxxxxxxxxxxxxxxxxxxxxx
>>>>> Dear Customer,
>>>>>
>>>>> Thank you for posting back and thanks a lot for your detailed
>>>>> information
>>>>> reply!
>>>>>
>>>>> I am sorry but I cannot find your fax modem in our Windows Server
>>> Catalog,
>>>>> please see the web link below. So I am not sure whether this fax modem
>>>>> works compatible with Windows Server 2003 operating system. I strongly
>>>>> suggest that you confirm with your fax modem vendor.
>>>>>
>>>>> Windows Server Catalog Search Results - U.S Robotics
>>>>>
>>>
> http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=g
>>>>> lobalsearch&qu=U.S+Robotics&scope=1
>>>>
>>>>U.S.Robotics makes several approved modems for 2003, this modem has been
>>> and
>>>>is working fine in the SBS 2003 for 6 months or more, the only problem
>>>>is
>>>>and has been getting it to work on the TS.
>>>>>
>>>>> I understand that you followed our White Paper to configure Fax for
>>>>> Terminal Server Users, however, I need to know whether you run the Add
>>>>> Printer Wizard afterwards.
>>>>>
>>>>> For Windows 2003 server, we cannot install the Shared Fax client
>>>>> provided
>>>>> by SBS 2K3. The Fax must be installed as a Windows component using
>>>>> "Add/Remove Programs". After installing the Fax component, we use the
>>> "Add
>>>>> Printer Wizard" in "Printers and Faxes" to add a connection to the SBS
>>> fax
>>>>> printer "\\%sbsserver%\Fax".
>>>>>
>>>>> So please go to the TS Server -> Control Panel -> Printers and Faxes,
>>>>> double-click Add Printer. Select "A network printer, or a printer
>>> attached
>>>>> to another computer", click Next, select "Connect to this printer (or
> to
>>>>> browse for a printer, select this option and click Next). Type
>>>>> "\\sbsserver\Fax" in the Name textbox and click Next. Follow the
>>>>> wizard
>>> to
>>>>> finish.
>>>>>
>>>>
>>>>If you are referring to these steps from the document I linked to I have
>>>>already performed them, the fax is listed as a printer on the TS in a
>>> client
>>>>session.
>>>>To configure client computers to use Fax Services
>>>>
>>>>
>>>>
>>>> Note
>>>>
>>>> When the user logs on to the terminal server, the server detects
> the
>>>>client's local printer and installs the appropriate printer driver on
>>>>the
>>>>remote computer.
>>>>
>>>>
>>>>
>>>>
>>>>1. From each client computer, click Start, click Programs, click
>>>>Accessories, click Communications, click Remote Desktop Connection, and
>>> then
>>>>log on to the terminal server using the Remote Desktop Connection.
>>>>
>>>>2. Click Start, click Printers and Faxes, and then double-click
>>>>Add
>>> a
>>>>printer. The Add Printer wizard starts.
>>>>
>>>>3. Click Next.
>>>>
>>>>4. Click A network printer, or a printer attached to another
>>> computer,
>>>>and then click Next.
>>>>
>>>>5. Click Find a printer in the directory, and then click Next .
>>>>
>>>>6. In the Find Printers dialog box, click Find Now.
>>>>
>>>>In the search results list, a printer named Fax should appear. Select
>>>>the
>>>>printer named Fax, and then click OK.
>>>>
>>>>
>>>>
>>>> Note
>>>>
>>>> You may be prompted for your client operating system media.
>>>>
>>>>
>>>>
>>>>
>>>>7. Click No when asked if you want to set this printer as the
>>> default
>>>>printer, and then click Finish.
>>>>
>>>>
>>>>> Please take your to perform the steps. If you have any further
>>>>> updates,
>>>>> please feel free to let me know. I am looking forward to hearing from
>>> you!
>>>>>
>>>>
>>>>The fax is listed as a printer, you can select it and the fax wizard
>>> starts,
>>>>there are no errors shown but nothing is ever sent out or printed.
>>>>
>>>>> Best regards,
>>>>>
>>>>> Brandy Nee
>>>>>
>>>>> Microsoft CSS Online Newsgroup Support
>>>>>
>>>>> Get Secure! - www.microsoft.com/security
>>>>> ======================================================
>>>>> This newsgroup only focuses on SBS technical issues. If you have
>>>>> issues
>>>>> regarding other Microsoft products, you'd better post in the
>>> corresponding
>>>>> newsgroups so that they can be resolved in an efficient and timely
>>> manner.
>>>>> You can locate the newsgroup here:
>>>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>>>>
>>>>> When opening a new thread via the web interface, we recommend you
>>>>> check
>>>>> the
>>>>> "Notify me of replies" box to receive e-mail notifications when there
>>>>> are
>>>>> any updates in your thread. When responding to posts via your
>>>>> newsreader,
>>>>> please "Reply to Group" so that others may learn and benefit from your
>>>>> issue.
>>>>>
>>>>> Microsoft engineers can only focus on one issue per thread. Although
>>>>> we
>>>>> provide other information for your reference, we recommend you post
>>>>> different incidents in different threads to keep the thread clean. In
>>>>> doing
>>>>> so, it will ensure your issues are resolved in a timely manner.
>>>>>
>>>>> For urgent issues, you may want to contact Microsoft CSS directly.
>>>>> Please
>>>>> check http://support.microsoft.com for regional support phone numbers.
>>>>>
>>>>> Any input or comments in this thread are highly appreciated.
>>>>> ======================================================
>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>> rights.
>>>>>
>>>>>
>>>>>
>>>>> --------------------
>>>>>>From: <wedor>
>>>>>>References: <#WnPqqcHGHA.240@xxxxxxxxxxxxxxxxxxxx>
>>>>> <zrMB#R8HGHA.3944@xxxxxxxxxxxxxxxxxxxxx>
>>>>> <e5ZA#E9HGHA.2704@xxxxxxxxxxxxxxxxxxxx>
>>>>> <qd8nMuLIGHA.3152@xxxxxxxxxxxxxxxxxxxxx>
>>>>>>Subject: Re: Fax on Terminal Server from SBS2K3
>>>>>>Date: Tue, 24 Jan 2006 10:39:43 -0600
>>>>>>Lines: 261
>>>>>>X-Priority: 3
>>>>>>X-MSMail-Priority: Normal
>>>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>>>>>X-RFC2646: Format=Flowed; Original
>>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>>>>>Message-ID: <uUJ5ITQIGHA.2036@xxxxxxxxxxxxxxxxxxxx>
>>>>>>Newsgroups: microsoft.public.windows.server.sbs
>>>>>>NNTP-Posting-Host: ip66.244.133.12.cust.max.inter.net 66.244.133.12
>>>>>>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP14.phx.gbl
>>>>>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:238977
>>>>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>>>>
>>>>>>
>>>>>>""Brandy Nee [MSFT]"" <v-branee@xxxxxxxxxxxxxxxxxxxx> wrote in message
>>>>>>news:qd8nMuLIGHA.3152@xxxxxxxxxxxxxxxxxxxxxxxx
>>>>>>> Dear Customer,
>>>>>>>
>>>>>>> Thank you for posting back!
>>>>>>>
>>>>>>> I understand that you install the Fax Service on the Windows Server
>>>>>>> 2003,
>>>>>>> install the fax modem on the SBS 2K3 Server. Your issue is your
>>>>>>> clients
>>>>>>> cannot send faxes from TS to the SBS Server. if I have misunderstood
>>>>>>> your
>>>>>>> issue, please let me know.
>>>>>>>
>>>>>>> To isolate the issue whether this is Fax Service or TS issue, please
>>>>>>> help
>>>>>>> me to perform following steps and more information for further
>>> research:
>>>>>>>
>>>>>>> 1. I need to know how your domain clients send faxes from TS to the
>>>>>>> SBS
>>>>>>> Server. This step is very important for us to troubleshoot your
> issue.
>>>>>>>
>>>>>>> a. mstsc
>>>>>>>
>>>>>>> OR
>>>>>>>
>>>>>>> b. mstsc -console
>>>>>>
>>>>>>I don't understand the question
>>>>>>>
>>>>>>> c. Please ask one of your client go to Start -> Run "mstsc -console"
>>>>>>> (without quotation marks), can he or she send faxes to the SBS
> Server?
>>>>>>
>>>>>>No
>>>>>>
>>>>>>>
>>>>>>> d. You also can log in the TS locally, can you send faxes now?
>>>>>>>
>>>>>>I have not tried this yet
>>>>>>
>>>>>>> 2. What is the exact Fax Modem brand and model, please?
>>>>>>
>>>>>>U.S. Robotics Corporation Courier V.Everything EXT PnP (V90-x2)
>>>>>>
>>>>>>>
>>>>>>> 3. I am sorry but I still do not know what your "original post the
>>> exact
>>>>>>> file name is 'ADS_TermServ.doc'" is. I strongly suggest that you
>>>>>>> send
>>>>>>> the
>>>>>>> link to the Newsgroup.
>>>>>>
>>>>>>The link is from this site
>>>>>>http://www.microsoft.com/windowsserver2003/sbs/techinfo/planning/defaul
> t.
>>> ms
>>>>> px
>>>>>>
>>>>>>and is listed as Deploying Windows Server 2003 Terminal Server to Host
>>>>> User
>>>>>>Desktops in a Windows Small Business Server 2003 Environment
>>>>>>
>>>>>> it is this link
>>>>>>http://download.microsoft.com/download/7/5/2/75219da3-8c11-496c-978f-e6
> 89
>>> 27
>>>>> 62e874/ADS_TermServ.doc
>>>>>>>
>>>>>>> Please take your to perform the steps. I am looking forward to
> hearing
>>>>>>> from
>>>>>>> you!
>>>>>>>
>>>>>>> Best regards,
>>>>>>>
>>>>>>> Brandy Nee
>>>>>>>
>>>>>>> Microsoft CSS Online Newsgroup Support
>>>>>>>
>>>>>>> Get Secure! - www.microsoft.com/security
>>>>>>> ======================================================
>>>>>>> This newsgroup only focuses on SBS technical issues. If you have
>>>>>>> issues
>>>>>>> regarding other Microsoft products, you'd better post in the
>>>>> corresponding
>>>>>>> newsgroups so that they can be resolved in an efficient and timely
>>>>> manner.
>>>>>>> You can locate the newsgroup here:
>>>>>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>>>>>>
>>>>>>> When opening a new thread via the web interface, we recommend you
>>>>>>> check
>>>>>>> the
>>>>>>> "Notify me of replies" box to receive e-mail notifications when
>>>>>>> there
>>>>>>> are
>>>>>>> any updates in your thread. When responding to posts via your
>>>>>>> newsreader,
>>>>>>> please "Reply to Group" so that others may learn and benefit from
> your
>>>>>>> issue.
>>>>>>>
>>>>>>> Microsoft engineers can only focus on one issue per thread. Although
>>>>>>> we
>>>>>>> provide other information for your reference, we recommend you post
>>>>>>> different incidents in different threads to keep the thread clean.
>>>>>>> In
>>>>>>> doing
>>>>>>> so, it will ensure your issues are resolved in a timely manner.
>>>>>>>
>>>>>>> For urgent issues, you may want to contact Microsoft CSS directly.
>>>>>>> Please
>>>>>>> check http://support.microsoft.com for regional support phone
> numbers.
>>>>>>>
>>>>>>> Any input or comments in this thread are highly appreciated.
>>>>>>> ======================================================
>>>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>>>> rights.
>>>>>>>
>>>>>>>
>>>>>
>>>>
>>>>
>>>>
>>>
>>
>>
>>
>


.



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