Re: Fax on Terminal Server from SBS2K3

Hi,

Thanks for your update! I am jenny and I am backup of Brandy for she is now
taking leave. I will continue work with you. I am sorry for inconvenience
for that.

For current situation, I would like to suggest you follow my suggestions to
verify some settings to see if it helps.

Firstly, please make sure the Fax service is installed on the TS server.
Then, double-click Add/Remove Programs in Control Panel. Click Add New
Programs and then click CD or Floppy. Follow the wizard to install Shared
Fax Client from the SBS clientapps shared folder.

Or, you can try the steps below to install Shared Fax Client:

1. Before installing Shared Fax Client, change the TS server to install
mode: Click Start, click Run, type "change user /install" (without the
quotation marks) and press Enter.

2. Install Shared Fax Client.

3. When finished, change back to execute mode by running "change user
/execute".

After installing Shared Fax Client, you can put the Shared Fax Console icon
into C:\Documents and Settings\All Users\Start Menu.

Related information:

320185 HOW TO: Use the CHANGE USER Command to Switch to Install Mode in
Windows 2000 Terminal Services
http://support.microsoft.com/?id=320185

248340 Installing and Using Programs in Windows 2000 Terminal Services
http://support.microsoft.com/?id=248340

However, for Windows 2003 server, we cannot install the Shared Fax client
provided by SBS 2K3. The Fax must be installed as a Windows component using
Add/Remove Programs. After installing the Fax component, we use the Add
Printer Wizard in Printers and Faxes to add a connection to the SBS fax
printer "\\%sbsserver%\Fax".

After you install the Fax component, the Fax Console and the transport are
installed as well. Click Start -> All Program -> Accessories ->
Communications -> Fax -> Fax Console to launch the Fax Console. To add the
Shared Fax Mail Transport to an Outlook profile, follow these steps:

1. Close Outlook. Double-click Mail in Control Panel.
2. In the Mail Setup dialog box, click Show Profiles.
3. Select your profile, and then click Properties.
4. Click E-mail Accounts.
5. Select View or change existing e-mail accounts and click Next.
6. Is there the Fax Mail Transport account in the accounts list? If not,
click Add.
7. Click Additional Server Types and click Next.
8. Select Fax Mail Transport and click Next. Go through the wizards to
finish.

After verifying above settings, please try to send or receive fax, what is
the result?

I appreciate your time! I am happy to be of assistance to you.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: <wedor>
>References: <#WnPqqcHGHA.240@xxxxxxxxxxxxxxxxxxxx>
<zrMB#R8HGHA.3944@xxxxxxxxxxxxxxxxxxxxx>
<e5ZA#E9HGHA.2704@xxxxxxxxxxxxxxxxxxxx>
<qd8nMuLIGHA.3152@xxxxxxxxxxxxxxxxxxxxx>
<uUJ5ITQIGHA.2036@xxxxxxxxxxxxxxxxxxxx>
<tbgFz#VIGHA.3944@xxxxxxxxxxxxxxxxxxxxx>
>Subject: Re: Fax on Terminal Server from SBS2K3
>Date: Wed, 25 Jan 2006 07:06:46 -0600
>Lines: 270
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>X-RFC2646: Format=Flowed; Original
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>Message-ID: <#CJnzAbIGHA.3192@xxxxxxxxxxxxxxxxxxxx>
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: ip66.244.133.12.cust.max.inter.net 66.244.133.12
>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:239235
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>
>""Brandy Nee [MSFT]"" <v-branee@xxxxxxxxxxxxxxxxxxxx> wrote in message
>news:tbgFz%23VIGHA.3944@xxxxxxxxxxxxxxxxxxxxxxxx
>> Dear Customer,
>>
>> Thank you for posting back and thanks a lot for your detailed information
>> reply!
>>
>> I am sorry but I cannot find your fax modem in our Windows Server
Catalog,
>> please see the web link below. So I am not sure whether this fax modem
>> works compatible with Windows Server 2003 operating system. I strongly
>> suggest that you confirm with your fax modem vendor.
>>
>> Windows Server Catalog Search Results - U.S Robotics
>>
http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=g
>> lobalsearch&qu=U.S+Robotics&scope=1
>
>U.S.Robotics makes several approved modems for 2003, this modem has been
and
>is working fine in the SBS 2003 for 6 months or more, the only problem is
>and has been getting it to work on the TS.
>>
>> I understand that you followed our White Paper to configure Fax for
>> Terminal Server Users, however, I need to know whether you run the Add
>> Printer Wizard afterwards.
>>
>> For Windows 2003 server, we cannot install the Shared Fax client provided
>> by SBS 2K3. The Fax must be installed as a Windows component using
>> "Add/Remove Programs". After installing the Fax component, we use the
"Add
>> Printer Wizard" in "Printers and Faxes" to add a connection to the SBS
fax
>> printer "\\%sbsserver%\Fax".
>>
>> So please go to the TS Server -> Control Panel -> Printers and Faxes,
>> double-click Add Printer. Select "A network printer, or a printer
attached
>> to another computer", click Next, select "Connect to this printer (or to
>> browse for a printer, select this option and click Next). Type
>> "\\sbsserver\Fax" in the Name textbox and click Next. Follow the wizard
to
>> finish.
>>
>
>If you are referring to these steps from the document I linked to I have
>already performed them, the fax is listed as a printer on the TS in a
client
>session.
>To configure client computers to use Fax Services
>
>
>
> Note
>
> When the user logs on to the terminal server, the server detects the
>client's local printer and installs the appropriate printer driver on the
>remote computer.
>
>
>
>
>1. From each client computer, click Start, click Programs, click
>Accessories, click Communications, click Remote Desktop Connection, and
then
>log on to the terminal server using the Remote Desktop Connection.
>
>2. Click Start, click Printers and Faxes, and then double-click Add
a
>printer. The Add Printer wizard starts.
>
>3. Click Next.
>
>4. Click A network printer, or a printer attached to another
computer,
>and then click Next.
>
>5. Click Find a printer in the directory, and then click Next .
>
>6. In the Find Printers dialog box, click Find Now.
>
>In the search results list, a printer named Fax should appear. Select the
>printer named Fax, and then click OK.
>
>
>
> Note
>
> You may be prompted for your client operating system media.
>
>
>
>
>7. Click No when asked if you want to set this printer as the
default
>printer, and then click Finish.
>
>
>> Please take your to perform the steps. If you have any further updates,
>> please feel free to let me know. I am looking forward to hearing from
you!
>>
>
>The fax is listed as a printer, you can select it and the fax wizard
starts,
>there are no errors shown but nothing is ever sent out or printed.
>
>> Best regards,
>>
>> Brandy Nee
>>
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
>> the
>> "Notify me of replies" box to receive e-mail notifications when there are
>> any updates in your thread. When responding to posts via your newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
>> doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly. Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>>
>>
>> --------------------
>>>From: <wedor>
>>>References: <#WnPqqcHGHA.240@xxxxxxxxxxxxxxxxxxxx>
>> <zrMB#R8HGHA.3944@xxxxxxxxxxxxxxxxxxxxx>
>> <e5ZA#E9HGHA.2704@xxxxxxxxxxxxxxxxxxxx>
>> <qd8nMuLIGHA.3152@xxxxxxxxxxxxxxxxxxxxx>
>>>Subject: Re: Fax on Terminal Server from SBS2K3
>>>Date: Tue, 24 Jan 2006 10:39:43 -0600
>>>Lines: 261
>>>X-Priority: 3
>>>X-MSMail-Priority: Normal
>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>>X-RFC2646: Format=Flowed; Original
>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>>Message-ID: <uUJ5ITQIGHA.2036@xxxxxxxxxxxxxxxxxxxx>
>>>Newsgroups: microsoft.public.windows.server.sbs
>>>NNTP-Posting-Host: ip66.244.133.12.cust.max.inter.net 66.244.133.12
>>>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP14.phx.gbl
>>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:238977
>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>
>>>
>>>""Brandy Nee [MSFT]"" <v-branee@xxxxxxxxxxxxxxxxxxxx> wrote in message
>>>news:qd8nMuLIGHA.3152@xxxxxxxxxxxxxxxxxxxxxxxx
>>>> Dear Customer,
>>>>
>>>> Thank you for posting back!
>>>>
>>>> I understand that you install the Fax Service on the Windows Server
>>>> 2003,
>>>> install the fax modem on the SBS 2K3 Server. Your issue is your clients
>>>> cannot send faxes from TS to the SBS Server. if I have misunderstood
>>>> your
>>>> issue, please let me know.
>>>>
>>>> To isolate the issue whether this is Fax Service or TS issue, please
>>>> help
>>>> me to perform following steps and more information for further
research:
>>>>
>>>> 1. I need to know how your domain clients send faxes from TS to the SBS
>>>> Server. This step is very important for us to troubleshoot your issue.
>>>>
>>>> a. mstsc
>>>>
>>>> OR
>>>>
>>>> b. mstsc -console
>>>
>>>I don't understand the question
>>>>
>>>> c. Please ask one of your client go to Start -> Run "mstsc -console"
>>>> (without quotation marks), can he or she send faxes to the SBS Server?
>>>
>>>No
>>>
>>>>
>>>> d. You also can log in the TS locally, can you send faxes now?
>>>>
>>>I have not tried this yet
>>>
>>>> 2. What is the exact Fax Modem brand and model, please?
>>>
>>>U.S. Robotics Corporation Courier V.Everything EXT PnP (V90-x2)
>>>
>>>>
>>>> 3. I am sorry but I still do not know what your "original post the
exact
>>>> file name is 'ADS_TermServ.doc'" is. I strongly suggest that you send
>>>> the
>>>> link to the Newsgroup.
>>>
>>>The link is from this site
>>>http://www.microsoft.com/windowsserver2003/sbs/techinfo/planning/default.
ms
>> px
>>>
>>>and is listed as Deploying Windows Server 2003 Terminal Server to Host
>> User
>>>Desktops in a Windows Small Business Server 2003 Environment
>>>
>>> it is this link
>>>http://download.microsoft.com/download/7/5/2/75219da3-8c11-496c-978f-e689
27
>> 62e874/ADS_TermServ.doc
>>>>
>>>> Please take your to perform the steps. I am looking forward to hearing
>>>> from
>>>> you!
>>>>
>>>> Best regards,
>>>>
>>>> Brandy Nee
>>>>
>>>> Microsoft CSS Online Newsgroup Support
>>>>
>>>> Get Secure! - www.microsoft.com/security
>>>> ======================================================
>>>> This newsgroup only focuses on SBS technical issues. If you have issues
>>>> regarding other Microsoft products, you'd better post in the
>> corresponding
>>>> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>>>> You can locate the newsgroup here:
>>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>>>
>>>> When opening a new thread via the web interface, we recommend you check
>>>> the
>>>> "Notify me of replies" box to receive e-mail notifications when there
>>>> are
>>>> any updates in your thread. When responding to posts via your
>>>> newsreader,
>>>> please "Reply to Group" so that others may learn and benefit from your
>>>> issue.
>>>>
>>>> Microsoft engineers can only focus on one issue per thread. Although we
>>>> provide other information for your reference, we recommend you post
>>>> different incidents in different threads to keep the thread clean. In
>>>> doing
>>>> so, it will ensure your issues are resolved in a timely manner.
>>>>
>>>> For urgent issues, you may want to contact Microsoft CSS directly.
>>>> Please
>>>> check http://support.microsoft.com for regional support phone numbers.
>>>>
>>>> Any input or comments in this thread are highly appreciated.
>>>> ======================================================
>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>> rights.
>>>>
>>>>
>>
>
>
>

.

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