RE: Users Can't Access Documents on Server

Hi Lee,

Thanks for using the SBS newsgroup.

>From your description, I understand the issue to be:

1. Windows XP clients can not access the documents on the server box and
received error event 1030 and 1058.
2. The Mac clients can not communicate with the server box.

If I am off base, please don't hesitate to let me know.

Microsoft engineers can only focus on one issue per thread. To ensure your
question is responded timely and efficiently, you can create a new thread
to post the second question. This way can make sure that the responders can
better track the problem Thank you for your understanding.

Let us focus the first problem first.
=============================
As well as we know, if a workstation would not access network shares, then
UserENV error 1030 and 1058 will be logged because domain group policies
are unable to apply. Please double check the following settings to see if
the issue be fixed:

I. Examine the DNS settings and network properties on the servers and
client computers.

1. Leave the Default Gateway of the internal NIC blank of the server box.

2. Configure the internal client computer's NIC and the internal NIC of the
server box to use the internal DNS Service (the internal NIC IP) as the DNS
Server. And there is only the DNS server be configured on client computers.

After verified them and then try to logon to domain, how about the result?

II. Make sure that the TCP/IP NetBIOS Helper service, the Net Logon
service, and the Remote Procedure Call (RPC) service are started on all
computers.

I''d like to recommend that you turn off and then turn on NetBIOS over
TCP/IP to see if we can eliminate this problem.

1. Click Start, click Control Panel, and then click "Network and Internet
Connections".
2. Click Network Connections.
3. Right-click Local Area Connection, and then click Properties.
4. Click Internet Protocol (TCP/IP), and then click Properties.
5. Click the General tab, and then click Advanced.
6. Click the WINS tab.
7. Under "NetBIOS setting", click "Disable NetBIOS over TCP/IP", and then
click OK two times.
8. Click Close to close the "Local Area Connection Properties" dialog box.
9. Close the Network Connections window and reboot the computer.
10. Repeat the steps above but select "Enable NetBIOS over TCP/IP" this
time.

And then please try to logon domain again, how about the result?

III. Make sure that Distributed File System (DFS) is NOT disabled on the
SBS server box and all computers.

You can refer to the following steps to turn DFS clients:

1. Click Start, and then click Run.
2. In the Open box, type regedt32, and then click OK.
3. In the Registry Editor window, locate the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Mup
4. In the right details pane, double-click DisableDFS.

The DFS client is turned off if the value in the Value data box is 1.
The DFS client is turned on if the value in the Value data box is 0.
5. In the Edit DWORD Value dialog box that appears, type 0 in the Value
data box, and then click OK.
6. On the File menu, click Exit to quit Registry Editor.

And then test, how about the result?

IV. If the issue persists, Please temporarily disable all the firewalls
(personal firewall and Internet Connection Firewall) on workstations and
server box. And then test and tell me the result.

And also please take a look at the following article to see if the hotfix
can fix your problem.

Error Messages When You Open or Copy Network Files on Windows XP SP1
Clients That Require SMB Signing
http://support.microsoft.com/?id=810907

If the issue persists, please kindly help me collect some information to
isolate the issue:

1. When client computers logon domain, what error message they got? Please
tell me the exact error message.
2. Please try to access the shared resources on the server with domain
admin user account from client computers, what is the result?
3. Please try to ping the SBS server box from client computer, and paste
the output in the newsgroup.

4. If the SBS server is reachable, use the "nltest /dsgetdc:<domainname>"
command to verify that a domain controller can be located from workstation.
The NLTest tool is installed with the
Windows XP support tools.

For information about how to install these tools, refer to the following
article in the Microsoft Knowledge Base:

306794 How to Install the Support Tools from the Windows XP CD-ROM
http://support.microsoft.com/?id=306794

What is more, I would like to introduce some documents and links regarding
to connect MAC Clients to SBS 2003, hope it helps-)!

You may encounter problems in connecting MAC Clients to SBS 2003 and if so
you need to download the latest version of UAM from the following page and
install it on the MAC clients:

http://www.microsoft.com/mac/otherproducts/otherproducts.aspx?pid=windows200
0sfm

834498 Macintosh client cannot connect to Services for Mac on Windows Server
http://support.microsoft.com/?id=834498

836413 You receive an "unexpected error occurred" error message when you
try to
http://support.microsoft.com/?id=836413

And the following article should be useful to you to setup Macintosh
clients in SBS network:
http://pentechcom.com/sbsdocblog/sbs_mac_beta.doc

Windows Server 2003 Server and Macintosh
http://www.macwindows.com/Win2003.html

Hope above information helps! I am happy to be assistance of you and look
forward to your reply!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: "Lee Schaeffer" <lee@xxxxxxxxxxxxxxxxxxxx>
>Subject: Users Can't Access Documents on Server
>Date: Wed, 25 Jan 2006 14:07:15 -0500
>Lines: 20
>Organization: infinityconcepts.net
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>
>Our Windows XP users can't access documents on the server. If you try to
>access the server through their "My Documents", or by browsing the network
>through "My Network Neighborhood", it asks for a user name and password.
>Even if you supply a correct username and password it continues to ask and
>doesn't log you in.
>
>Exchange and internet seems to be still working fine for each user.
>
>I'm getting 1030 and 1058 messages on the clients even viewer, but not on
>the server.
>
>We had tried the steps Microsoft said to do for "Connecting Macintosh OS X
>10.3 and Higher Clients to a Windows Small Business Server 2003 Network"
>and I'm wondering if that messed something up. These instructions did not
>work with our Mac.
>
>Thanks for any help in working me through this problem.
>
>
>
>

.

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