RE: Unspecified Error when trying to add extra CALs to SBS2003

Hi Tom,

Thanks for your update. I am glad to know that things are getting fine now.
I appreciate your time and effort to try my suggestions and get this
resolved.

I am happy to be of assistance to you-)!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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======================================================
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--------------------
>Thread-Topic: Unspecified Error when trying to add extra CALs to SBS2003
>thread-index: AcYh74Sh+v9ank2nQpCyX46eCnL69g==
>X-WBNR-Posting-Host: 216.17.203.170
>From: =?Utf-8?B?VG9t?= <Tom@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <966FB12F-B940-4E35-A6E4-C7545F51561D@xxxxxxxxxxxxx>
<Jlf8JHo6FHA.1240@xxxxxxxxxxxxxxxxxxxxx>
<D2F9DDAD-DBCC-4674-9192-BA14BE1B5A46@xxxxxxxxxxxxx>
<7ujnj#AIGHA.1240@xxxxxxxxxxxxxxxxxxxxx>
<C0BBD308-FAC5-4C30-8026-B37EE4C73158@xxxxxxxxxxxxx>
<zP8C5SJIGHA.3680@xxxxxxxxxxxxxxxxxxxxx>
<605DB0ED-2115-4179-B879-3DCFD0ADA310@xxxxxxxxxxxxx>
<eFULIcVIGHA.224@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: Unspecified Error when trying to add extra CALs to SBS2003
>Date: Wed, 25 Jan 2006 12:40:03 -0800
>Lines: 312
>Message-ID: <096A5950-43C1-46DC-B006-8A7892217938@xxxxxxxxxxxxx>
>MIME-Version: 1.0
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>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:239344
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Jenny,
>
>Well, its always the simple things that seem to get overlooked. I didn't
>even think to check the permissions on that folder (I left my brain at
home
>yesterday), but that did fix the problem and I was able to add our
additional
>CAL's without any problem after loading the SBS Licnesing snap-in through
>MMC. Thanks again for all of your help!
>
>Tom
>
>""Jenny wu [MSFT]"" wrote:
>
>> Hi Tom,
>>
>> Thanks for your update.
>>
>> Let us check the Licensing (C:\Program Files\Windows for Small Business
>
>> Server\Licensing) folder permissions as follows:
>>
>> 1. Locate the folder, right click it to open its Properties page.
>> 2. Under Security tab, please ensure "Domain Admins" and "SYSTEM" have
>> "Full Control" permissions.
>> 3. Click Advanced button, under Owner tab, please ensure Administrators
is
>> the Current Owner of this item. And Administrators and Administrator
list
>> in "Change Owner to" list.
>>
>> Please verifying them and test the issue again, let me know the result.
>>
>> If the issue persists, please try to create a new Domain admin user
account
>> with Add user wizard (Server Management console -> users -> add a user),
>> then test the issue, what is the result?
>>
>> What is more, please try to access other folder like Administration
folder
>> and Monitoring folder, what is the result?
>>
>> I am glad to help-)!
>>
>> Have a nice day!
>>
>> Sincerely,
>>
>> Jenny Wu
>> Microsoft CSS Online Newsgroup Support
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>> --------------------
>> >Thread-Topic: Unspecified Error when trying to add extra CALs to SBS2003
>> >thread-index: AcYhHgaEtdA9+yEzR0qTeaKP3alF7A==
>> >X-WBNR-Posting-Host: 216.17.203.170
>> >From: =?Utf-8?B?VG9t?= <Tom@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >References: <966FB12F-B940-4E35-A6E4-C7545F51561D@xxxxxxxxxxxxx>
>> <Jlf8JHo6FHA.1240@xxxxxxxxxxxxxxxxxxxxx>
>> <D2F9DDAD-DBCC-4674-9192-BA14BE1B5A46@xxxxxxxxxxxxx>
>> <7ujnj#AIGHA.1240@xxxxxxxxxxxxxxxxxxxxx>
>> <C0BBD308-FAC5-4C30-8026-B37EE4C73158@xxxxxxxxxxxxx>
>> <zP8C5SJIGHA.3680@xxxxxxxxxxxxxxxxxxxxx>
>> >Subject: RE: Unspecified Error when trying to add extra CALs to SBS2003
>> >Date: Tue, 24 Jan 2006 11:40:26 -0800
>> >Lines: 312
>> >Message-ID: <605DB0ED-2115-4179-B879-3DCFD0ADA310@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
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>> > charset="Utf-8"
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>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:239020
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >Jenny,
>> >
>> >Hello again, and thanks yet again for the quick response! Actually,
when
>> I
>> >try to access that directory (C:\Program Files\Windows for Small
Business
>> >> Server\Licensing) I get an access denied message. I know this is the
>> same login that was used initially to set up the system, so I'm not
quite
>> sure what's going on with this, but I guess this would likely be the
issue.
>> Is there something I'm missing? If I do a search for that .dll, the
only
>> directory that it shows it being located in is:
>> >c:\Program Files\Microsoft Integration\Windows Small Business Server
2003
>> >
>> >
>> >Tom
>> >
>> >""Jenny wu [MSFT]"" wrote:
>> >
>> >> Hi Tom,
>> >>
>> >> Thanks for your update.
>> >>
>> >> This issue may occur if the path for the SBSLicSnap.DLL file is not
>> correct
>> >> in the registry. To check this, please first find the SBSLicSnap.DLL
>> file
>> >> which is by default in C:\Program Files\Windows for Small Business
>> >> Server\Licensing (suppose Windows is installed on the C drive). Then
>> please
>> >> open Registry Editor (regedit.exe), go to the
>> >> "HKEY_CLASSES_ROOT\CLSID\{30A3D0FF-71B2-4ffd-B314-4E91EDED8343}" key
and
>> >> then check the value data of "(Default)".
>> >>
>> >> To resolve this issue, please open a command prompt, change the
location
>> to
>> >> C:\Program Files\Windows for Small Business Server\Licensing and then
>> run
>> >> the following command:
>> >>
>> >> regsvr32 SBSLicSnap.DLL
>> >>
>> >> Then check if everything is OK.
>> >>
>> >> For the licensing question, I would like to suggest you contact our
>> License
>> >> Office for help and the call is free. You can call 1-800-426-9400
>> (select
>> >> option 4), Monday through Friday, 6:00 A.M. to 6:00 P.M. (PST) to
speak
>> >> directly to a Microsoft licensing specialist. Worldwide customers can
>> use
>> >> the Guide to Worldwide Microsoft Licensing Sites
>> >> http://www.microsoft.com/licensing/index/worldwide.asp to find
contact
>> >> information in their locations.
>> >>
>> >> More information:
>> >>
>> >> Frequently Asked Questions About Windows Small Business Server 2003
>> >> Licensing.
>> >>
>>
http://www.microsoft.com/windowsserver2003/sbs/techinfo/overview/licensingfa
>> >> q.mspx
>> >>
>> >> Detail price information about the SBS 2003 CAL:
>> >> http://www.microsoft.com/windowsserver2003/sbs/howtobuy/pricing.mspx
>> >>
>> >> Client Access Licensing for Windows Small Business Server 2003
>> >> http://www.microsoft.com/windowsserver2003/sbs/howtobuy/CALs.mspx
>> >>
>> >> Hope above information helps! I am happy to be assistance of you.
>> >>
>> >> Have a nice day!
>> >>
>> >> Sincerely,
>> >>
>> >> Jenny Wu
>> >> Microsoft CSS Online Newsgroup Support
>> >> Get Secure! - www.microsoft.com/security
>> >> ======================================================
>> >> This newsgroup only focuses on SBS technical issues. If you have
issues
>> >> regarding other Microsoft products, you'd better post in the
>> corresponding
>> >> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>> >> You can locate the newsgroup here:
>> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> >>
>> >> When opening a new thread via the web interface, we recommend you
check
>> the
>> >> "Notify me of replies" box to receive e-mail notifications when there
>> are
>> >> any updates in your thread. When responding to posts via your
>> newsreader,
>> >> please "Reply to Group" so that others may learn and benefit from
your
>> >> issue.
>> >>
>> >> Microsoft engineers can only focus on one issue per thread. Although
we
>> >> provide other information for your reference, we recommend you post
>> >> different incidents in different threads to keep the thread clean. In
>> doing
>> >> so, it will ensure your issues are resolved in a timely manner.
>> >>
>> >> For urgent issues, you may want to contact Microsoft CSS directly.
>> Please
>> >> check http://support.microsoft.com for regional support phone numbers.
>> >>
>> >> Any input or comments in this thread are highly appreciated.
>> >> ======================================================
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> >>
>> >> --------------------
>> >> >Thread-Topic: Unspecified Error when trying to add extra CALs to
SBS2003
>> >> >thread-index: AcYgPpcutxL6scSTSza1TmxeGgPpzw==
>> >> >X-WBNR-Posting-Host: 216.17.203.170
>> >> >From: =?Utf-8?B?VG9t?= <Tom@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >> >References: <966FB12F-B940-4E35-A6E4-C7545F51561D@xxxxxxxxxxxxx>
>> >> <Jlf8JHo6FHA.1240@xxxxxxxxxxxxxxxxxxxxx>
>> >> <D2F9DDAD-DBCC-4674-9192-BA14BE1B5A46@xxxxxxxxxxxxx>
>> >> <7ujnj#AIGHA.1240@xxxxxxxxxxxxxxxxxxxxx>
>> >> >Subject: RE: Unspecified Error when trying to add extra CALs to
SBS2003
>> >> >Date: Mon, 23 Jan 2006 09:01:02 -0800
>> >> >Lines: 277
>> >> >Message-ID: <C0BBD308-FAC5-4C30-8026-B37EE4C73158@xxxxxxxxxxxxx>
>> >> >MIME-Version: 1.0
>> >> >Content-Type: text/plain;
>> >> > charset="Utf-8"
>> >> >Content-Transfer-Encoding: 7bit
>> >> >X-Newsreader: Microsoft CDO for Windows 2000
>> >> >Content-Class: urn:content-classes:message
>> >> >Importance: normal
>> >> >Priority: normal
>> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >> >Newsgroups: microsoft.public.windows.server.sbs
>> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >> >Path:
TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >> >Xref: TK2MSFTNGXA02.phx.gbl
microsoft.public.windows.server.sbs:238694
>> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >> >
>> >> >Jenny,
>> >> >
>> >> >Thanks for the quick response. We actually migrated from windows
SBS
>> 4.5
>> >> >(ya, very old) to SBS 2003. We basically just set up a completely
new
>> >> >server, then migrated the exchange folders, etc. over to the new
>> system.
>> >> >It's been working great so far. The antivirus software was
reinstalled
>> on
>> >> >the server after we migrated everything over.
>> >> >
>> >> >Also, on the permissions the only group that wasn't listed was the
>> domain
>> >> >power users, but I added them and set the permissions that you
>> specified,
>> >> but
>> >> >I'm still receiving the same error. Is there anything else I can
try
>> to
>> >> get
>> >> >the snap-in installed.
>> >> >
>> >> >We've been getting the pop-up nag screen about adding more licenses
for
>> >> >about a week now, and we have a new employee starting which will put
us
>> >> over
>> >> >the 20 user CAL limit. Do we have some sort of a grace period to
get
>> the
>> >> >additional CAL's added in?
>> >> >
>> >> >Thanks again,
>> >> >Tom
>> >> >
>> >> >""Jenny wu [MSFT]"" wrote:
>> >> >
>> >> >> Hi Tom,
>> >> >>
>> >> >> Thanks for posting here!
>> >> >>
>> >> >> Did you perform an in-place upgrade from SBS 2000 to SBS 2003? If
so,
>> >> did
>> >> >> you uninstall your antivirus software before the upgrade? I just
need
>> to
>> >> >> confirm that you followed the steps on the page below to do the
>> upgrade:
>> >> >>
>> >> >>
>> >>
>>
http://www.microsoft.com/technet/prodtechnol/sbs/2003/plan/gsg/chptr3b.mspx
>> >> >>
>> >> >> Based on my experience, the licensing snap-in failed to initialize
>> issue
>> >> >> can occur if incorrect permissions are set on the Program
>> Files\Windows
>> >> for
>> >> >> Small Business Server folder. I suggest you perform the following
>> steps:
>> >> >>
>> >> >> 1. Go to the C:\Program Files folder, right click the "Windows for
>> Small
>> >> >> Business Server" folder and choose Properties (I assume you
installed
>> >> SBS
>> >> >> 2003 on the C drive).
>> >> >>
>> >> >> 2. Click the Security tab and make sure the following groups are
>> listed
>> >> >> with the correct permissions:
>> >> >>
>> >> >> Group or Account Permissions
>> >> >> -------------------- --------------
>> >> >> Domain Admins Full Control
>> >> >> Domain Power Users Read & Execute; List Folder
Contents;
>> Read
>> >> >> SYSTEM Full Control
>> >> >>
>> >> >> If any account or groups are missing, please add them and set the
>> >> correct
>

.