Re: Problems with POP3 Connector delivery

Jenny,

I've emailed you through the app log and some more details.

A.

Jenny wu [MSFT] wrote:
> Hi Adrian,
>
> Thanks for using the SBS newsgroup.
>
> From your description, I understand the issue to be: mails that are
> retrieved from the POP3 server is not routed to user mailbox. If I am off
> base, please let me know the result.
>
> For troubleshooting this issue, I would like to give you following
> suggestions.
>
> 1. To confirm the remote POP3 server is working fine, I would suggest you
> to use Outlook Express to retrieve the mail from it. What is the result?
>
> 1). Enable the POP3 service on the SBS server. Go the server, open Services
> console in "Administrative Tools". Double-click "Microsoft Exchange POP3"
> service and set the startup type from "Disable" to "Automatic". Start this
> service.
>
> 2). Go to the accountant's workstation; open ''''Outlook Express''''. If
> this is the first time you run the OE, a wizard will launch. Input the
> display name and click ''''Next''''. Input the second mail address
> user@xxxxxxxxxxxx and click ''''Next''''. Select POP3 and input the
> Exchange server address in the server information box (You can input a
> unavailable address in the POP3 server bar so that the Outlook Express will
> not get e-mails from the Exchange server and only send e-mails in the
> application. The e-mails to the second address will go to the users mailbox
> and can be read through Outlook). Click ''''Next'''' and ''''Finish''''.
>
> 2. I would suggest deleting this POP3 connector for this user mailbox and
> recreating it. Is there any improvement?
>
> Note: please ensure you have input the correct user name, password, mailbox
> configuration.
>
> 3. Please try to access the ISP POP mailbox using telnet command, and paste
> the result in the newsgroup. Please refer to the following article to
> process:
>
> 165186 XFOR: Verifying Basic POP3 Connectivity Using Telnet
> http://support.microsoft.com/?id=165186
>
> 4. If the problem persists, you may also want to set Logging level of the
> POP3 Connector to Maximum to get more verbose information. To do so:
>
> a. Click Start, point to All Programs, point to Microsoft Exchange and then
> click System Manager.
> b. Expand Connectors, right-click POP3 Connector Manager and click
> Properties.
> c. On the Troubleshooting tab, set Logging level to Maximum.
> d. Click OK.
> e. Restart the Microsoft Connector for POP3 Mailboxes. To do so:
> A. Click Start, point to Administrative Tools and click Services.
> B. Locate and right-click the Microsoft Connector for POP3 Mailboxes
> service, click Restart.
> f. On Exchange System Manager right-click POP3 Connector Manager and click
> Properties, on the Scheduling tab, click Retrieve Now.
> g: Wait for 20 minutes and please send the application logs to me at
> v-yanniw@xxxxxxxxxxxxx
>
> Hope above information helps! I am happy to be of assistance to you and
> look forward to your reply!
>
> Have a nice day!
>
> Sincerely,
>
> Jenny Wu
> Microsoft CSS Online Newsgroup Support
> Get Secure! - www.microsoft.com/security
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> --------------------
>> Message-ID: <43D67769.5020103@xxxxxxxxxx>
>> Date: Tue, 24 Jan 2006 18:52:25 +0000
>> From: "Adrian Marsh (NNTP)" <marsh_removeme_@xxxxxxxxxx>
>> User-Agent: Thunderbird 1.5 (Windows/20051201)
>> MIME-Version: 1.0
>> Subject: Problems with POP3 Connector delivery
>> Content-Type: text/plain; charset=ISO-8859-1
>> Content-Transfer-Encoding: 7bit
>> X-Antivirus: avast! (VPS 0604-1, 24/01/2006), Outbound message
>> X-Antivirus-Status: Clean
>> Newsgroups: microsoft.public.windows.server.sbs
>> NNTP-Posting-Host: host193-164-180-102.uk.regusnet.com 193.164.180.102
>> Lines: 1
>> Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10.phx.gbl
>> Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:239009
>> X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>> Hi All,
>>
>> The SBS server that I have is used to host emails (not actually
>> send/recieve directly). I'm trying to set it up to retrieve a single
>> POP account and direct the email into the local account Inbox, from a
>> 3rd partys POP server. It is the only POP3 Connector configured, for one
>> user-mailbox.
>>
>> Basically, everything looks as though its working, but no email is
>> delivered into the Inbox.
>>
>> The user account is setup and has an Mailbox. I can access it via
>> IMAP/WWW, and even send email locally (to: admin@xxxxxxxxxxxx) and see
>> it delivered, so I believe the mailbox is OK.
>>
>> I configured the POP3 Connector to retrieve the email and place it into
>> admin account. When I enable debug, in the Application log, I see the
>> email being retrieved from the external server correctly, and I see the
>> delivery message saying it has been delievered to the admin mailbox, but
>> when I access the mailbox it isn't there. The original email is removed
>>from the POP server ok. No errors are reported.
>> I've no idea where it's placing the emails. Under the POP3 Connectors
>> Troubleshooting tab, the "Messages in Failed folder" is 0, and I've also
>> tried setting the Undeliverable mailbox to the admin account too.
>>
>> Any ideas?
>>
>
.

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