RE: Received fax failure

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Hello David,

Thank you for posting back and keeping us updated!

David, I am sorry but from your reply, I am not sure what exact issue you
are experiencing now, because from your original issue description, I
though your issue was you cannot receive some faxes. Please help me to
confirm following information:

a. Can you successfully send all the faxes?

b. Can you successfully receive all the faxes?

c. Do you mean you cannot send or receive some of the faxes, but the number
of failed faxes shown in the Performance report does not match with the
number of the exact failed faxes you found in Event Viewer. Am I right?

In order to supplement your description, I need your help to gather the
following information:

1. Please explain in detail "When it does report an error, it will often
inflate the number of failed faxes, the number the email reports does not
correspond to errors in the event logs."

a. Please forward the "email reports" to my backup engineer Cliff at
junzhan@xxxxxxxxxxxxxx
b. Where did you find the "event logs"? Do you mean the Event Viewer?
c. If yes, please run "eventvwr" (without quotation marks), right click
Application, select Save log file as, please save as .evt file and send it
to Cliff.

2. Besides this issue, does the Monitoring and Reporting Component work OK?

3. Please collect the mssbsssr.log & dbaccess.log in the "C:\Program
Files\Microsoft Windows Small Business Server\Support" folder for further
analysis.

David, I will be out of office from 26th Jan to 5th Feb, and I strongly
suggest that you reply back to our Newsgroup rather than my mailbox, so my
backup engineers will continue with you on this issue.

For your best convenience, I have pasted your thread web link below:

http://www.microsoft.com/technet/community/newsgroups/dgbrowser/en-us/defaul
t.mspx?&query=%22Received+fax+failure%22&lang=en&cr=US&guid=&sloc=en-us&dg=m
icrosoft.public.windows.server.sbs&p=1&tid=7c796a76-14a4-4c5e-97f9-562cc228c
e94

Please take your to gather the information. I greatly appreciate your time
and understanding!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

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--------------------
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>Subject: RE: Received fax failure
>Date: Fri, 13 Jan 2006 13:24:02 -0800
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>
>
>""Brandy Nee [MSFT]"" wrote:
>
>> Hello David,
>>
>> Thank you for posting to the SBS Newsgroup.
>>
>> From your description, I understand that you cannot receive faxes on the
>> SBS 2K3 Server.
>
>I have been receiving the majority of the faxes with only one broken fax
>that I can recall.
>
>>
>> To supplement your description please provide me with the following
>> information:
>>
>> 1. What is the exact brand and model of your fax modem?
>
>Brooktrout Trufax 200 PCI
>>
>> 2. What is the inbound faxes routing method you use? Email, Shared
Folder,
>> Sharepoint, or Printer?
>
>All except for printer. Routing is not an issue. I receive faxes without
a
>problem and can send successfully.
>
>>
>> 3. When did the issue occur? Could you receive faxes successfully
before?
>> Did you make any changes on the SBS Server and the fax line recently?
>
>I had been using a standard 28.8 external modem before and had been
getting
>the failure notifications and that is why I switched to the Brooktrout
board.
> I had been receiving most faxes with the external modem.
>
>>
>> 4. On the server, run "eventvwr" (without quotation marks), check
whether
>> there are any errors in Application, System, and Security. If yes,
double
>> click it, click the Copy button and paste the full content to the
>> Newsgroup.
>
>Event Type: Error
>Event Source: Microsoft Fax
>Event Category: Inbound
>Event ID: 32092
>Date: 1/12/2006
>Time: 10:33:10 AM
>User: N/A
>Computer: APEX-SERVER
>Description:
>The Fax service failed to receive a fax. From: RF04. CallerId: . To: Apex
>Appraisals. Pages: 1. Device Name: Brooktrout Line #1 (TRUFAX).
>
>For more information, see Help and Support Center at
>http://go.microsoft.com/fwlink/events.asp.
>
>>
>> 5. Please help by gathering the Fax Activity Log:
>>
>>
>> Please try the following suggestions:
>>
>> 1> A dedicated analog telephone line is strongly recommended for
moderate
>> to high volume of outbound and inbound fax transmissions. A PBX or phone
>> switch may work with outbound faxes, but may be problematic with inbound
>> faxes. Based on my knowledge, the following issue may be caused if we
are
>> not using a dedicated line:
>>
>> a. Incoming fax broken. (Lost lines of pages)
>>
>> b. Can not receive fax.
>
>Does sharing the fax line with the DSL connection have the same issues?
>
>>
>> 2> I suggest that we rerun the Fax Configuration Wizard to see whether
you
>> have correctly configure the Fax Service. To do so:
>>
>
>I reconfigured the fax service when I installed the Brooktrout board.
>
>> Please take your time to perform the steps and gather the information
for
>> research. I am looking forward to hearing from you!
>>
>> Best regards,
>>
>> Brandy Nee
>>
>
>I'm not 100% sure there is a problem with the fax service. What is
puzzling
>me is the notifications that I am receiving from the Health and Monitoring
>saying that X number of faxes were not received and those notifications
not
>corresponding exactly to what I have seen in the event logs.
>
>Thanks for your help.
>

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