Re: Fax on Terminal Server from SBS2K3


""Brandy Nee [MSFT]"" <v-branee@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:qd8nMuLIGHA.3152@xxxxxxxxxxxxxxxxxxxxxxxx
> Dear Customer,
>
> Thank you for posting back!
>
> I understand that you install the Fax Service on the Windows Server 2003,
> install the fax modem on the SBS 2K3 Server. Your issue is your clients
> cannot send faxes from TS to the SBS Server. if I have misunderstood your
> issue, please let me know.
>
> To isolate the issue whether this is Fax Service or TS issue, please help
> me to perform following steps and more information for further research:
>
> 1. I need to know how your domain clients send faxes from TS to the SBS
> Server. This step is very important for us to troubleshoot your issue.
>
> a. mstsc
>
> OR
>
> b. mstsc -console

I don't understand the question
>
> c. Please ask one of your client go to Start -> Run "mstsc -console"
> (without quotation marks), can he or she send faxes to the SBS Server?

No

>
> d. You also can log in the TS locally, can you send faxes now?
>
I have not tried this yet

> 2. What is the exact Fax Modem brand and model, please?

U.S. Robotics Corporation Courier V.Everything EXT PnP (V90-x2)

>
> 3. I am sorry but I still do not know what your "original post the exact
> file name is 'ADS_TermServ.doc'" is. I strongly suggest that you send the
> link to the Newsgroup.

The link is from this site
http://www.microsoft.com/windowsserver2003/sbs/techinfo/planning/default.mspx

and is listed as Deploying Windows Server 2003 Terminal Server to Host User
Desktops in a Windows Small Business Server 2003 Environment

it is this link
http://download.microsoft.com/download/7/5/2/75219da3-8c11-496c-978f-e6892762e874/ADS_TermServ.doc
>
> Please take your to perform the steps. I am looking forward to hearing
> from
> you!
>
> Best regards,
>
> Brandy Nee
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check
> the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In
> doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
> --------------------
>>From: <wedor>
>>References: <#WnPqqcHGHA.240@xxxxxxxxxxxxxxxxxxxx>
> <zrMB#R8HGHA.3944@xxxxxxxxxxxxxxxxxxxxx>
>>Subject: Re: Fax on Terminal Server from SBS2K3
>>Date: Sun, 22 Jan 2006 21:58:12 -0600
>>Lines: 132
>>X-Priority: 3
>>X-MSMail-Priority: Normal
>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>X-RFC2646: Format=Flowed; Original
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>Message-ID: <e5ZA#E9HGHA.2704@xxxxxxxxxxxxxxxxxxxx>
>>Newsgroups: microsoft.public.windows.server.sbs
>>NNTP-Posting-Host: ip66.244.133.12.cust.max.inter.net 66.244.133.12
>>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP15.phx.gbl
>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:238576
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>
>>""Brandy Nee [MSFT]"" <v-branee@xxxxxxxxxxxxxxxxxxxx> wrote in message
>>news:zrMB%23R8HGHA.3944@xxxxxxxxxxxxxxxxxxxxxxxx
>>> Dear Customer,
>>>
>>> Thank you for posting to the SBS Newsgroup.
>>>
>>> I am sorry for the delayed response due to the weekend. Please
>>> understand
>>> that the newsgroups are staffed weekdays by Microsoft Support
>>> professionals
>>> to answer your systems and applications questions. Your understanding is
>>> greatly appreciated!
>>>
>>> I am sorry but I am not very clear what exact issue you are
>>> experiencing.
>>> In order to supplement your description, I need your help to gather the
>>> following information for research:
>>>
>>> 1. Where did you install the Fax Service? On the SBS 2K3 Server OR the
>>> Terminal Server?
>>The fax service was installed on the TS.
>>>
>>> 2. Where did you install the Fax modem? On the SBS 2K3 Server OR the
>>> Terminal Server?
>>The modem is installed on the SBS
>>>
>>> 3. What is the exact fax modem brand and modem, please?
>> USR Courier V everything external.
>>>
>>> 4. What is the Terminal Server? Windows 2000 Server or Windows Server
>>> 2003?
>>2003
>>>
>>> 5. What is the instruction? Could you let me know the web link or the
> file
>>> name, please?
>>As per my original post the exact file name is "ADS_TermServ.doc"
>>>
>>> 6. You mentioned "fax does not work for any user on the TS". I need to
>>> know
>>> the exact steps your clients send fax. For example:
>>>
>>> a. Send fax to the SBS Server from the Terminal Server.
>>>
>>> OR
>>>
>>> b. Send fax to the Terminal Server from the Client workstations.
>>
>>The users on the SBS just use the fax as a normal printer, when the user
>>logged into the TS tries to use the fax printer the program goes through
> the
>>normal steps but does nothing.
>>
>>So we are trying to use method a.
>>>
>>> 7. Do you encounter any error message? If yes, at which step did you
>>> encounter? Please type the full error message word by word to the
>>> Newsgroup
>>> for accurate research. I also strongly suggest that you capture a screen
>>> shot for the error message to the Newsgroup.
>>No.
>>>
>>> 8. Can you send fax through Start -> All Programs -> Accessories ->
>>> Communications -> Fax -> Send a Fax?
>>The TS does not show any available fax devices.
>>>
>>> I greatly appreciate your time and co-operation. Please take your time
>>> to
>>> gather the information for research. I am looking forward to hearing
>>> from
>>> you!
>>>
>>> Best regards,
>>>
>>> Brandy Nee
>>>
>>> Microsoft CSS Online Newsgroup Support
>>>
>>> Get Secure! - www.microsoft.com/security
>>> ======================================================
>>> This newsgroup only focuses on SBS technical issues. If you have issues
>>> regarding other Microsoft products, you'd better post in the
> corresponding
>>> newsgroups so that they can be resolved in an efficient and timely
> manner.
>>> You can locate the newsgroup here:
>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>>
>>> When opening a new thread via the web interface, we recommend you check
>>> the
>>> "Notify me of replies" box to receive e-mail notifications when there
>>> are
>>> any updates in your thread. When responding to posts via your
>>> newsreader,
>>> please "Reply to Group" so that others may learn and benefit from your
>>> issue.
>>>
>>> Microsoft engineers can only focus on one issue per thread. Although we
>>> provide other information for your reference, we recommend you post
>>> different incidents in different threads to keep the thread clean. In
>>> doing
>>> so, it will ensure your issues are resolved in a timely manner.
>>>
>>> For urgent issues, you may want to contact Microsoft CSS directly.
>>> Please
>>> check http://support.microsoft.com for regional support phone numbers.
>>>
>>> Any input or comments in this thread are highly appreciated.
>>> ======================================================
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>>
>>>
>>> --------------------
>>>>From: <wedor>
>>>>Subject: Fax on Terminal Server from SBS2K3
>>>>Date: Fri, 20 Jan 2006 08:06:08 -0600
>>>>Lines: 6
>>>>X-Priority: 3
>>>>X-MSMail-Priority: Normal
>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>>>X-RFC2646: Format=Flowed; Original
>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>>>Message-ID: <#WnPqqcHGHA.240@xxxxxxxxxxxxxxxxxxxx>
>>>>Newsgroups: microsoft.public.windows.server.sbs
>>>>NNTP-Posting-Host: ip66.244.133.12.cust.max.inter.net 66.244.133.12
>>>>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11.phx.gbl
>>>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:238183
>>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>>
>>>>I have installed the fax service as per the instructions in the MS
>>> document
>>>>ADS_TermServ.doc but the fax does not work for any user on the TS.
>>>>
>>>>Anyone know what I might be doing wrong?
>>>>
>>>>
>>>>
>>>
>>
>>
>>
>


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